Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 10314433
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
From Rags to Riches
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a poor rating because my first purchase was a lemon and returned with no question. Home Depot did the right thing after numerous communications with Sony direct. My second purchase of the same TV was flawless and the picture is unbelievable. Thanks Best Buy for exceeding my expectations. I subsequently purchased a 65 in. TV for our lower level
I would recommend this to a friendOK- not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for 6 weeks and the picture is so dark- we have messed with all million of the settings and it’s just OK. Sport streaming isnt very good and the apps feeeze and close out of nowhere. Returning this to stay in the samsung family. Not worth thr price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alid,
We regret to hear that you are not satisfied with the picture quality of the TV. Sony's commitment to customer satisfaction is our top priority.
For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending your needs. You may find these links helpful:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Great picture without paying the A95L price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great OLED TV, I wish it was a little brighter, but for people that don’t have a lot of windows may be perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leopr,
Thanks for sharing your review and experience with the BRAVIA 8. Your feedback about its brightness is greatly appreciated. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. You may find this link helpful:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
-Ralph
Bravia review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not quite as vibrant as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldM, Thank you for sharing your feedback on your Sony BRAVIA 8. We understand how important it is to have a vibrant and excellent viewing experience. The Sony BRAVIA 8 has various picture settings that can be adjusted to suit different lighting conditions and preferences. You can do this by navigating to the settings menu on your TV and selecting the picture mode that best suits your viewing environment. Additionally, you can manually adjust the brightness, contrast, and other picture settings to achieve a more comfortable viewing experience.
For more details, please refer to this link:
https://www.sony.com/electronics/support/articles/00190409
Hope this helps and thanks for choosing Sony! -Sam
Streaming Problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy Sony if you are going to use Directv streaming. There is a compatibility problem between the Sony and the Google Gemini that Sony uses. There is no fix and neither company is working on it. The TV will reboot everytime you turn it on and that is a real Pain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Billil70,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date.
For app related issues, please refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00108468
Resetting the TV to factory settings may also help resolve those issues including the rebooting issue. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Horrible product. Horrible customer service.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not connect to the sound bar. What is worse is that when you call don’t. You get someone from Cambodia or wherever they are located.the microphone is anlways not working. There no corresponding anpp. The television is just no good. And they simply tell you they can’t fix anything and that you can always return it. Don’t support Best Buy and run away from Sony.
No, I would not recommend this to a friendSony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest issue is the brightness of the picture. Not worth the extra money I paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Applewatch, we're truly sorry to hear you're not satisfied with your BRAVIA 8 TV. We understand how important picture quality is. We've noted your feedback regarding the brightness of the television. Your input is invaluable as we continuously strive to improve our products.
If you require any assistance with your television or would like to explore potential solutions to optimize your picture settings, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products and for your feedback.
Best regards,
Estefany
Sony tv and soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was top notch and product is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacA, Thank you for your review. It's great that you had a professional experience on purchasing this TV. We're also glad that you find your Sony BRAVIA 8 TV great. Thank you for choosing Sony! Enjoy! -Maria
Internal speakers broke after 4 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but apps crash often and speakers went out after 4 months... hours long support process and not resolution so far.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErickaP,
This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with enlarged pixels during darker scenes. Was really excited for this tv but had to return unfortunately. I did really enjoy the dashboard layout and Google functionality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV,
Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the user-interface and Google software of the TV. Your feedback about the TV screen is greatly appreciated.
The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. Adjustments using the TV settings can be done to minimize this condition. It is also recommended to install the latest software version of the TV for optimum performance.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Pretty good tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pkcture quality could be better for the price. I have always loved sony tvs. My last one lasted me 18 years and its still going in the basement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KIMBERLY,
Thanks for sharing your review and experience with the BRAVIA 8 TV. Your feedback about its picture quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
A bit disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as delighted with this purchase as I initially thought I would be.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Printer,
Thank you for sharing your feedback, and we're truly sorry to hear that you're not as delighted with your BRAVIA 8 OLED as expected. We’d love to help make your experience better. If you have any specific concerns or issues, please let us know, and we can assist with adjustments or settings to improve your viewing experience. Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Stay away from Sony and Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been an absolute nightmare and so has Sony and Best Buy. We purchased this TV in September and from the moment we plugged it in it began freezing. Best Buy will not stand behind the product because it is past the 14 day return window and under "manufacturer warranty" Sony won't stand behind it either and keeps telling us to purchase new accessories for the brand new tv or wait for a software update. I will never purchase at Best Buy or from Sony again it has Been a nightmare!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaB, We apologize for the inconvenience. This is definitely not what we wanted you to experience. May we ask for your case ID so we can review?
In the mean time, if you haven't yet, try resetting your TV. Disconnect all other external inputs and observe if your TV still freeze.
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
dumb tv didnt like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dumb tv and i thought it was too big and looked bad for the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AidanM,
Thank you for considering Sony products.
We're truly sorry that the K77XR80 TV wasn't the right fit for you in terms of its size and price. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Skip it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all! Compared to the Samsung QN90D Neo QLED, the Samsung blows it away in all areas. We can't recommend this Sony. Skip it and go with a good QLED, the picture is bright and crisp.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock, Thank you for sharing your feedback. We're sorry to hear that your Sony BRAVIA 8 OLED TV didn't meet your expectations. Our goal is to ensure all our customers are satisfied with their experience, and we genuinely appreciate your input. To assist you better, we'd like to know also a bit more detail on the specific issues you are facing with the picture quality. For the meantime, we recommend o enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source Hope this information helps. If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help. Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist: Full Name: Best Buy Username: Telephone Number: Additional details regarding your experience with the K77XR80 Thank you for your patience, and we look forward to resolving this for you! Sincerely, Maria
Tv Died in 3weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Sony purchase replacing a Visio. First the TV died after 3 weeks. Sony is replacing it but it’s going to be 2 1/2 weeks. Disappointed that it is not compatible with my Sonos playbar due to connection. Noticed I had issues with sound delay even not using soundbar. Visio 120hz was better watching sports. Tv always changed colors so I was always in the settings trying to figure out settings. Very disappointed but will post a different review once the replacement arrives and have time to objectively observe. Next time I’ll review everyone’s warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FutureWarrantyReview,
This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We hope you'll have a better experience with the replacement TV. If you encounter any issues with the replacement TV or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Disappointed by Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great , but TV DOA and took a week and a half to replace.
No, I would not recommend this to a friendQuirky Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony product was purchased as an open box. I believe it was returned as being defective and operated as such. TV was difficult to control and quirky. Returned it and bought an LG.
No, I would not recommend this to a friendDon't buy this model
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last Sony TV 65 inch (still working) is 11 years old. We upgraded to this 77 inch OLED model. I was quite surprised to find that after 3 replacements of this new TV, we swapped it for a 77 inch LG one. Bad picture, blue lines and horrible pixilated parts. Sony's quality has decreased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Receiver,
Thank you for sharing your feedback with us. We are truly sorry to learn that your experience with the TV did not meet your expectations. At Sony, customer satisfaction is our highest priority, and your insights are invaluable in helping us enhance our products and services.
We sincerely hope that you will take the time to consider Sony as your brand of choice for your next purchase.
-Ralph
Hardware issue after 9 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in Nov 2024 (mfg Sept 24). It has already stopped working because of a hardware issue. Luckily Sony has a year warranty but I’m out of luck if it breaks down again in a few months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Jo1988,
We are truly sorry to hear that your BRAVIA 8 TV, purchased just last November, has experienced a hardware issue requiring service. We understand how frustrating it is when a new product encounters a problem so soon after purchase, and we appreciate you reaching out to us.
We're glad to confirm that your TV is covered by our one-year warranty, and our service team is working to resolve this for you. We design our products for lasting performance, and an early hardware issue is certainly not the experience we want for our customers.
While it's rare for issues to reoccur after a covered repair, please know that our goal is your complete satisfaction. Should you have any further concerns after your TV is serviced, please don't hesitate to contact our customer support directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for your patience and for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.