Customer Ratings & Reviews

Hi Dadd,

That is outstanding feedback! We are thrilled to hear you love your 77" BRAVIA 8 OLED TV and that you consider Sony to be the top choice for gaming. Enjoy the incredible picture quality, low input lag, and all the cutting-edge features designed for next-gen console performance!

Thanks for choosing Sony.

Best regards, Eliab

Hi TeeR,

That's absolutely fantastic to hear! We are thrilled that you are "in love" with your 77" BRAVIA 8 OLED TV and that the picture quality is so wonderful. It sounds like you've found the perfect immersive entertainment centerpiece for your home!

Thanks for choosing Sony.

Best regards,
Eliab

Hi PeymanN,

Amazing! We're thrilled that you are enjoying the sound and picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hello AbrahamR.

Thank you for your wonderful feedback on the K77XR80 TV! We're very glad to hear that you're enjoying the excellent picture quality and vibrant colors. It's great to know that the TV enhances your viewing pleasure and provides an immersive experience that makes you feel like you're actually at the location. Your experience motivates us to continue delivering high-quality products.

Thank you for choosing Sony!

Best regards,
-Fred

Hello AutumnP, thanks for sharing your experience with the BRAVIA 8!

It's great to hear the picture quality stands out and that it fits beautifully in your living room. Regarding the brief shut-offs you mentioned, we recommend checking for any available software update in Settings > System > About > System Software Update. A full power restart (holding the power button on the remote for a few seconds or unplugging the TV for about a minute) may also help resolve the issue.

If the problem continues, our support team would be happy to assist you further at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for choosing Sony!

Sincerely,
-Jenn.

Hi RamanujamR, thanks for sharing your fantastic experience with the BRAVIA 8!

We're so pleased to hear you find it a "Great TV" and that it enhances pixel quality for an excellent viewing experience. It's also wonderful to know you're appreciating the intelligent features like Auto Picture Mode and more settings adjustments, alongside the outstanding audio. That's exactly the seamless and immersive experience we aim to deliver!

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you for sharing your wonderful experience with our Sony BRAVIA 8! We're delighted to hear that you are enjoying your new TV and that it has surpassed your expectations, even compared to your previous 9-year-old Sony TV. Our goal is to continuously enhance our products to deliver superior performance and an unparalleled viewing experience. It's incredibly rewarding to know that our efforts have made a positive impact on your home entertainment setup.

Thank you for your loyalty to Sony and for your glowing review. We hope you continue to enjoy your viewing experience for many years to come!
Gus

Hi ConradC,

That's wonderful to hear! We're so glad you and your wife are enjoying the fantastic color and immersive experience of the BRAVIA 8 OLED TV. We put a lot of work into creating a picture that makes you feel like you're right there in the moment, and it's incredibly rewarding to know we've succeeded. Thanks for choosing Sony. -Eliab

Hi Jpantelides,

Amazing! We're thrilled that you are enjoying the performance of the BRAVIA 8 TV. Thank you for choosing Sony!

-Ralph

Hi Erik,
Thank you so much for sharing your feedback with us. We are thrilled to hear that you’re loving the picture quality on your new K-77XR80.
However, we are very sorry to hear about the audio sync issues you’ve been experiencing.

To help get this fixed, we recommend trying these steps:
-Please ensure your TV software is fully up to date. https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-77xr80/software/00346878

-Adjust A/V Sync: You can manually calibrate the timing by following the steps in our website https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675606.html

For more details on why this happens and a few extra troubleshooting tips, please check out this helpful article: https://www.sony.com/electronics/support/articles/00026069

If the issue keeps happening after trying those steps, please don't hesitate to reach out to our support team directly so we can take a closer look: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany

Hello home,

Thank you for choosing Sony!

We're glad to hear you're enjoying the great picture on your K77XR80 TV! It's also good to know that our Sony Support team was able to help resolve the random rebooting issue by having you reset to factory settings and apply updates.

We understand it can be frustrating when you encounter an issue, and we appreciate your patience and cooperation in getting it resolved. We're confident you'll continue to have a fantastic viewing experience with your TV. If anything else comes up, don't hesitate to reach back out to us!

Best regards,
-Fred

Hi SamvelK,

It is great to hear that you are thoroughly enjoying the perfect picture and sound of your Sony BRAVIA 8! We design our TVs with movie lovers like you in mind, so knowing it enhances your movie nights is the best compliment. Thank you for the 5-star review and for trusting Sony!

Regards,
Dominick

HI Sunshine,

That's fantastic to hear! We're thrilled that you're so happy with your new 77" BRAVIA 8 OLED TV and that you find the picture size and quality to be amazing. We truly appreciate you sharing your positive experience and believe it's a great value as well. Thanks for choosing Sony.

Best regards,
Eliab

Hi Yahtzee,

Thank you for your review! We're happy to hear you're enjoying the stunning picture quality of your BRAVIA 8, especially for HDR and 4K movies. We appreciate your feedback about the brightness and cables. Enjoy your cinematic experience!

Thank you for choosing Sony!
-Maria

Hi JosephC, thank you for your wonderful review of the Sony K77XR80 TV! We're thrilled to hear that you're enjoying the gorgeous picture quality and that it feels even bigger in your smallish room. At Sony, we strive to provide exceptional viewing experiences, and we're delighted that you're happy with your choice.

To further enhance your viewing pleasure, don't forget to explore some of the key features of your k77xr80:
- 4K HDR: Enjoy breathtaking clarity, color, and contrast in every scene.
- Acoustic Surface Audio+: Experience immersive sound that comes directly from the screen.
- Smart TV Functionality: Access a wide array of apps and services for endless entertainment.
- X-Motion Clarity: Keep fast-moving sequences crisp and clear.

Thank you for choosing Sony! We hope you continue to enjoy your new TV for years to come.
Gus

Hi Helaine,

Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you like the picture quality and Google interface of the TV. Your feedback about the Xfinity app is greatly appreciated. Thank you for choosing Sony!

-Ralph

Hi AmyW! Thank for your sharing your experience with the BRAVIA 8 OLED TV. If the picture quality is not as clear as you saw it at the store, you may try to change some picture settings on the TV like: Brightness, color and picture mode. Here you have a link on how to adjust the picture settings: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean. Regarding the buttons on the remote control, we appreciate the feedback, and we will take that into consideration for future improvements. Thank you for choosing Sony! Best regards. -Ismael

Hello MATTHEWC,

Thank you for choosing Sony!

We're really happy to hear that you're enjoying the excellent picture and super clear playback on your K77XR80 TV.

We're sorry to hear about the issues you encountered during the setup process with Google and the problems with some apps displaying the incorrect region. To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi Smithro2, Thank you for your 5-star review! We're thrilled to hear that you're enjoying the rich, dark colors of your Bravia 8 when watching 4K compatible channels. It's great to know that our TV has met your expectations in terms of picture quality. We appreciate your feedback regarding the sound and understand that a sound bar can enhance your audio experience. If you have any questions or need recommendations for a sound bar, feel free to reach out. Thank you for choosing Sony! -Sam

Hi Marshall,

Thanks for sharing your positive feedback on the BRAVIA 8.

We're so glad to hear you're loving the picture quality and the TV's sound is so impressive that you even don't feel the need for a soundbar!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.