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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 603 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 603 reviews
  • Rated 1 out of 5 stars

    Two bad models back to back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a beautiful picture with horrible software issues. Keeps freezing up at random and the only resolve is to unplug t.v. Like come on Sony paying 2,300 for a t.v and issue still can’t be fixed. DO NOT BUY THIS MODEL

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for reaching out, ASTrazor64.

      We are incredibly sorry to hear about the freezing issues you've encountered with your BRAVIA 8. We completely understand your frustration—at this price point, you deserve a seamless, premium experience, not the hassle of unplugging your TV.

      Since this isn't the standard we aim for, we'd recommend checking for the latest firmware update in the settings menu, as these often contain stability patches. If you've already done that, a Factory Data Reset can often clear out "ghost" software bugs that cause freezing. If the issue persists, please reach out to our support team so we can look into a more permanent resolution for you. We want to get your 77-inch display back to being the centerpiece of your home, minus the stress.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice if you can pay the price. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG, we are so happy to hear that you are satisfied with the Sony - 77" Class BRAVIA 8. This particular TV has over 8 million self-lit pixels that are precisely controlled to produce pure black with high brightness, delivering a high quality picture. Thank you for choosing Sony. Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. I totally love it. I returned the 65" for the 77". Totally worth it. Thanks sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhengH,

      That's awesome!

      We're thrilled to hear you're loving your Sony BRAVIA 8 TV in 77" and that upgrading from the 65" was worth it for you. Thank you for choosing Sony! Enjoy the stunning picture and performance!

      -Maria Sony_US

  • Rated 3 out of 5 stars

    Auto off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps cutting off while watching all setting have been adjusted like it said

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JenaS, thank you for bringing this to our attention! We sincerely apologize for the inconvenience you're experiencing with your BRAVIA 8 turning off unexpectedly. To offer you personalized assistance, please send us an email at socialsupport@am.sony.com. In your message, kindly include your name, Best Buy username, TV model number, a description of the issue, and your telephone number. We look forward to assisting you! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    the very best service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one lasted 14 days but with the very best service from Best Buy love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi woody,

      Thanks for sharing your review and experience with the BRAVIA 8. We regret to hear about what happened to your first purchase. We're glad that you were assisted professionally. We hope you'll have a better experience with the new TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    NEW TV!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was extremely helpful in helping us decide what kind of TV we needed. We absolutely love our new TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaE, Fantastic! You've certainly made a great choice! We're happy to hear that you love your BRAVIA 8 and you're satisfied with the superb service of Best Buy. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv is outstanding and the young man that helped me (Daniel ) was terrific with his assistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardR, Thank you for the 5 stars! We're glad that you had a wonderful experience with your Sony BRAVIA 8 TV purchase and with the service. Thank you for choosing Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and straightforward. Quirky interfacing with my Sonos

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF,

      Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you had an easy time setting up the TV. Your feedback about its compatibility with a Sonos device is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

      https://www.sony.com/electronics/support/articles/00028577

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony OLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with great resolution. Very good option for watching dark background movie or series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenL,

      Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from sales thru installation with the Geek Squad. Very happy with the whole process

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasD,

      Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV! Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality.. and the size is give you a theater vibes at home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DivyaG,

      Perfect! We're thrilled that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 8

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and resolution is amazing don’t bravia 89

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveV,
      Thank you for sharing your thoughts on the Sony BRAVIA 8 TV! We're thrilled to hear you're enjoying the stunning resolution and overall performance. It’s great to know it met your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my father in law. He loves his new tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solman94,
      Thank you for sharing your feedback! We’re so happy to hear that your father-in-law loves his new Sony BRAVIA 8 TV. It’s wonderful that this gift was such a hit!
      Thank you for choosing Sony, and we hope it continues to provide amazing viewing experiences! -Maria Sony_US

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy quick drop off by Best Buy as always good customer car

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vnyr, Thank you for your wonderful feedback! We are thrilled to know that you are satisfied with your purchase. We sincerely appreciate your perfect five-star review and your choice of Sony. - Romeo Sony_US

  • Rated 4 out of 5 stars

    Not Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the TV But wished we had purchased anywhere else but Best Buy Very poor customer service both in store on phone and installation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianeD, Thanks for sharing your experience. While we're glad you like your new TV, we're sad to hear that you haven't got the best service from your dealer. You may reach out to our support team should you need assistance. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with how I was treated, price and installation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Thank you for sharing your outstanding shopping experience with us. We are delighted to hear that the installation of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV went smoothly and that you are enjoying its features and capabilities. It's great to know that you were assisted professionally. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great picture quality, great operating system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to sony from LG and Samsung, never going back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      You made the right choice upgrading to the Sony BRAVIA 8! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and no regrets! I have to put more words.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleG,

      You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv no complaints …………………………………………………………………….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mantilla,

      Awesome! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & product. I am very pleased with our purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JNUN,

      You made the right choice! We're thrilled that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US