Customer Ratings & Reviews

Hi AmandaB, We apologize for the inconvenience. This is definitely not what we wanted you to experience. May we ask for your case ID so we can review?

In the mean time, if you haven't yet, try resetting your TV. Disconnect all other external inputs and observe if your TV still freeze.

You may reach us back at socialsupport@am.sony.com with the following details :



Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Rock, Thank you for sharing your feedback. We're sorry to hear that your Sony BRAVIA 8 OLED TV didn't meet your expectations. Our goal is to ensure all our customers are satisfied with their experience, and we genuinely appreciate your input. To assist you better, we'd like to know also a bit more detail on the specific issues you are facing with the picture quality. For the meantime, we recommend o enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source Hope this information helps. If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help. Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist: Full Name: Best Buy Username: Telephone Number: Additional details regarding your experience with the K77XR80 Thank you for your patience, and we look forward to resolving this for you! Sincerely, Maria

Hi FutureWarrantyReview,

This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

We hope you'll have a better experience with the replacement TV. If you encounter any issues with the replacement TV or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi Receiver,

Thank you for sharing your feedback with us. We are truly sorry to learn that your experience with the TV did not meet your expectations. At Sony, customer satisfaction is our highest priority, and your insights are invaluable in helping us enhance our products and services.

We sincerely hope that you will take the time to consider Sony as your brand of choice for your next purchase.

-Ralph

Hello Jo1988,

We are truly sorry to hear that your BRAVIA 8 TV, purchased just last November, has experienced a hardware issue requiring service. We understand how frustrating it is when a new product encounters a problem so soon after purchase, and we appreciate you reaching out to us.

We're glad to confirm that your TV is covered by our one-year warranty, and our service team is working to resolve this for you. We design our products for lasting performance, and an early hardware issue is certainly not the experience we want for our customers.

While it's rare for issues to reoccur after a covered repair, please know that our goal is your complete satisfaction. Should you have any further concerns after your TV is serviced, please don't hesitate to contact our customer support directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your patience and for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi Catherine, We are sorry to hear that you are experiencing issues with your Sony Bravia 8 TV.

Here are some troubleshooting steps you can try to resolve the issue:

Perform a Power Reset:

Turn off the TV.
Unplug the TV power cord from the electrical outlet.
Let the TV remain without power for 60 seconds.
Plug the power cord back into the electrical outlet and turn on the TV.

Update the TV Software:
Ensure your TV software is updated to the latest version. Use the Sony remote to go to the help screen and check for a software update.

Check TV Settings:
If the TV turns on or off at regular intervals, check the settings for timers and auto power features.
Disable the On timer or Timer settings.
Disable the TV auto power on setting in BRAVIA Sync settings or HDMI CEC Settings

If you are using a cable box connected to the TV via an HDMI® cable, please set the Bravia Sync to OFF or use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi, ScottP,

it's great to know that you are having a wonderful experience with your Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024)! We hope you continue to enjoy your TV's high-resolution display for enhanced image clarity and detail, and the immersive sound the TV speakers can deliver.
We are sorry for the inconvenience encountered with the Best Buy reward points, we suggest to get in touch with BestBuy support for further assistance.

-DiegoV

Hi JessicaH, we're genuinely sorry to hear that you've gone through those inconveniences and that your Sony - Bravia 8 is not powering on. This is not the experience we want you to have, here are some simple troubleshooting steps you can try:
1- Unplug the TV from the power for 2 mins and then plug it back in
2- Disconnect all external devices from the back and try a different power outlet
3- Try to manually turn on the TV from the power button located underneath the TV in the middle.
If after performing these steps the issue persists, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We look forward to hearing from you again!
Regards,
Dominick

Hello AidanM,

Thank you for considering Sony products.

We're truly sorry that the K77XR80 TV wasn't the right fit for you in terms of its size and price. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Landi, We apologize for the inconvenience you experienced with your initial purchase. We're glad to hear that you were able to return the TV, but we understand how frustrating it can be to have a new product malfunction. At Sony, customer satisfaction is our priority. We would like to assure you that this is usually not the case for our TVs, and we continuously work to improve the quality and reliability of our products.
If you have concerns or questions in the future and if there's anything we can do to enhance your experience, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Drod,

We are truly heartened to learn that the BRAVIA 8 has earned the top spot in your home, even among other premium OLEDs. It is wonderful to hear that our wide viewing angles are providing a clear, consistent masterpiece from every seat in the house. By combining the deep blacks of OLED with the cinematic precision of Dolby Vision and the multidimensional acoustics of Dolby Atmos, we aimed to create a sensory experience that rivals the big screen. We are glad that adding a soundbar has completed that "theater at home" feeling you were looking for.

Thank you for trusting Sony to deliver the ultimate cinematic experience in your living room.

Best regards,
Dominick

Hi A95l,

We regret to hear that you are not satisfied with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. We would like to know more about what happened so we can turn your experience around. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hello MichaelJ,
Thanks so much for the feedback! We genuinely appreciate you being a long-time Sony fan and sharing your thoughts on the K-77XR80.
We are excited to hear that you are seeing solid blacks and a great picture!

We appreciate your business and thank you for choosing a Sony TV!
Best regards,
Estefany

Hello LibertyM,

Thank you for choosing Sony!

We're excited to hear that the K77XR80 TV's precise pixel-level dimming has made a noticeable difference for you in both dark and bright room settings. Your recognition of its performance motivates us to continue delivering advanced technology that enhances your viewing experience. We truly appreciate your feedback and support.

Best regards,
-Fred