Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 10562593
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Sony does not work with JBL soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV will not stay connected to my JBL 1000MK soundbar. Soundbar times out after 10 minutes, and TV drops connection. Should have bought a Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
We’re sorry to hear about the connection drops. This "10-minute timeout" is usually an HDMI-CEC (BRAVIA Sync) communication error that triggers the soundbar's power-saving mode.
Quick Fixes:
Reset BRAVIA Sync: Toggle BRAVIA Sync control Off and On in Settings > Channels & Inputs > External Inputs.
Check Connection: Ensure the cable is firmly in the HDMI 3 (eARC/ARC) port.
Update: Check for firmware updates on both the TV and soundbar.
If these steps don't resolve it, please contact our support team directly so we can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
Sony OLED Broke After 14 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $2000 of Sony OLED TVs that stopped working after 14 months (black screen blinking red light). 2 months after the Warranty was up, Sony basically told me to eat the loss. Sony doesn't care about it's customers losing their money on their products. The picture is great but OLED doesn't last as long as the older TVs. A TV repairman told they breakdown often. If you buy, make sure you get the 5 year warranty but after 5 years, you are on your own. Back in 2013 I bought a Samsung on display for $500 that is still working. don't be fooled by new technology and be ready to buy a new TV every 5 years or so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
misleading picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the picture quality on display is what reels you in. when you get it home and get everything on and connected....the picture quality is the same as a standard 4k or even 1080p tv. pretty disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielP,
We’re sorry to hear that the picture quality didn’t meet your expectations. The BRAVIA 8 OLED is designed to deliver stunning visuals, but settings may need adjustments to optimize your viewing experience. We recommend checking out this guide to fine-tune your TV settings for the best picture quality: https://www.sony.com/electronics/support/articles/00190409?utm_source
If you continue to experience issues, we’d love to assist you further. Please email us at socialsupport@am.sony.com with the following details:
Full Name:
Username:
Telephone Number:
Additional Information about your experience with the TV
Apologies for any frustration this has caused, and we appreciate your patience as we work to resolve the issue.
Sincerely,
Maria