Customer Ratings & Reviews

Hi Nlj43,

Thank you for the feedback on your experience with your BRAVIA XR A80J OLED 4K TV. We are sorry to hear if the product did not meet your expectations, particularly with its picture quality. Please allow us to help you and turn this into a better experience. We'd like to verify if you're also getting poor picture quality on other sources (such as internal apps, internet video device, cable box, or other devices like a DVD player)?

The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your Google TV.

For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00263533

If you are watching from an external output like a cable box, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps.

We have some good information about watching high resolution HDR pictures on your Google TV: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02_30.html

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
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Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Jess

Hi Cliff, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb picture quality of your new BRAVIA XR A80J 4K TV. We really appreciate the recommendation. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Bravia, Wow! You definitely made the right choice with this TV. We are thrilled to hear you're having an enjoyable watching experience so far with your A80J Sony 4K OLED TV! We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for your purchase and awesome feedback! -Jess

Hi Sony77, Thanks for this wonderful review of your A80J! Choosing this TV will definitely be worth it! We're truly delighted to know that you like the excellent picture & sound quality and you're having an enjoyable watching experience with your new Bravia TV. Good to hear that the combination of superior video quality and great sound improves your home theater experience. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Jess

Hi Odie5020, Awesome! We're really delighted to hear that your purchase went well and you are enjoying the outstanding quality, features, and impressive performance of your new A80J. Good to know you've seen the overall improvement of this A80J compared to your previous TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for upgrading to your new A80J and for choosing Sony! -Jess

Hi Great, That's great! Choosing this TV will definitely be worth it. We are truly happy that you give the product a perfect rating! It's really nice to hear you like the exceptional picture and sound quality of this TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Crusing13, Wow! That's nice to hear! We're very happy that your purchase went well and you appreciate the great service by BestBuy. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing this awesome feedback! -Jess

Hi TomB, That's awesome! Thank you for the 5-star rating! We're delighted to hear you appreciate the overall picture quality this exceptional TV delivers. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Shirley, Thanks for the fantastic review! We are so glad that you are pleased with its stunning picture quality and amazing smart Google TV interface. We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for offering a wonderful rating on the product! -Jess

Hi Tony,
Thank you for such a great review! We're glad to know the excellent picture and sound quality of your new TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for your purchase and for choosing Sony! - Kris

Hi Excellence, Thank you so much for sharing your experience so far with your A80J Sony OLED 4K TV! We are thrilled to hear that you are enjoying the beautiful picture quality and impressive performance of your new Bravia TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi Screen, That's fantastic! Thank you for sharing such an excellent experience so far on using your new BRAVIA XR A80J. We are thrilled to hear you like the very good picture quality of this TV and you appreciate the convenience using the supplied remote. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for your purchase and for giving the product a perfect rating! -Jess

Hi Goods, That's cool! We're really glad you're happy and satisfied with the fantastic picture quality and features of your new BRAVIA XR A80J OLED 4K HDR Google TV. We appreciate the recommendation. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing our 77" A80J and for choosing Sony! -Jess

Hi Maurice, Awesome! You definitely made the right choice. We're really happy to hear you're very satisfied with the fantastic picture quality and superb features of your new BRAVIA XR A80J 4K TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Sonya80j, Thank you so much for choosing Sony! We are glad to hear that you are happy with the picture quality and overall performance of your new A80J TV! Enjoy breathtaking OLED contrast with picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our unique OLED panel, this technology delivers truly lifelike picture quality with ultimate pure blacks. -Carl

Hi Injie, That's great! We're thrilled to hear you're enjoying the excellent picture quality of your new A80J OLED 4K TV! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. Whatever the content or source, you'll enjoy entertainment close to 4K resolution with XR 4K Upscaling. Our Cognitive Processor XR accesses a vast amount of data, intelligently recreating lost textures and detail for real-world pictures. Thank you for purchasing our 77" A80J! -Jess

Hi Joanie,

Great! We're glad that you are enjoying the picture quality of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi Russell, Wow! Thank you for the 5-star rating! We're truly happy that the installation went well and now you're enjoying the superb features of your new Bravia TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi daneman, That's great! We're glad to hear that! With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! Jay

Hi Skip, Great! We're pleased to hear that you are enjoying your new TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Erin