Customer Ratings & Reviews

Hi GH12345,

We regret to hear you are experiencing unexpected issues on your TV taking some time to turn on with the remote and Wi-Fi signal drops or loses internet connection issues. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If the Wi‑Fi signal on your Google TV device drops or intermittently disconnects, check your network connection status and troubleshooting from this helpful article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00184183

We do have good information about tips to maximize network and internet performance in your home.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00133631

Despite you concerns, we're truly delighted that you like the incredible OLED display of this TV and you're enjoying the great picture quality. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for sharing your feedback! -Jess

Hi FredS, That's nice! We're really glad you're happy and satisfied with the great customer service, and you are enjoying the impressive performance of your new A80J OLED 4K Ultra HD Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Sony77, We are thrilled to hear that you like the picture and sound quality of your new Sony Bravia OLED TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for your purchase. -Vincent

Hello Abigail, We are glad that you like the picture quality of your Sony BRAVIA TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for your purchase. Enjoy! Vincent

Hi ReadyForFootball, Thank you for the awesome review of your A80J! We're delighted to know you are enjoying the your new Sony Bravia TV and you like the outstanding picture quality this TV delivers. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for sharing your feedback! -Jess

Hi Touchdown, That's really cool! Thank you for giving the product a perfect rating! We're really glad that your investment is worth it and you're having an enjoyable gaming experience with your new A80J OLED 4K Ultra HD Smart Google TV! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi BraviaXR, That's good to hear! It's great to hear that you were assisted well by our local dealer. Hope you are enjoying your brand new Sony TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony! Vincent

Hi Awesome,

We appreciate the 5-star rating and we're glad you like the television. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

Regards,
David

Hi Scott, Thank you so much for such an amazing review, and we are so pleased to hear you like your new A80J! Glad to know the installation went well and you're now able to enjoy the stunning picture quality of this TV, whatever the content or source. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for the 5-star rating! -Jess

Hi SonyBravia, Thank you so much for such a wonderful review, and we are so pleased to hear you like your new BRAVIA XR A80J! At Sony we strive to put forward the best possible products for our customers. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Anafya, Thank you for sharing this superb feedback! We're thrilled to hear you're enjoying the incredible picture quality especially the amazing motion clarity. We appreciate your feedback regarding the upscaling motion. Upscaled, simulated and enhanced 4K images will vary based on source content. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. Whatever the content or source, you'll enjoy entertainment close to 4K resolution with XR 4K Upscaling. Our Cognitive Processor XR accesses a vast amount of data, intelligently recreating lost textures and detail for real-world pictures. Thank you for purchasing our 77" A80J! -Jess

Hi Skim,

It's wonderful to know you like the stunning picture quality of this TV. We're happy to hear the issue has been resolved. Glad everything has been taken care of. You can also use this link for troubleshooting steps in case you encounter the same issue: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00184183

We hope you continue to enjoy the Sony A80J TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Lolo, awesome! We are really thrilled to hear you love your new A80J. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Customer, Excellent! We're glad that you are satisfied with your purchased. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Erin

Hi Nancy, Thank you for the awesome feedback! We're truly pleased you're enjoying the overall picture quality of the TV. Glad to know you've made an excellent choice! We really appreciate you being a loyal customer and helping to share the word about us. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! -Jess

Hi Sony4KTV,
Thank you for such a great review! We're glad to know that your investment with your new TV is worth it. We always strive to deliver the best quality to our TVs. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Kris

Hi Christy, Awesome! Thank you for this amazing review of your A80J. We're glad to hear you appreciate the beautiful picture quality and overall features of this TV. We're also thrilled that you feel the A80J is the best TV that you're purchased. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi Lengy, Awesome! Thank you for sharing such an excellent shopping experience. It's really amazing to hear that you are satisfied with your purchase and you are enjoying your new A80J OLED 4K Ultra HD Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for your purchase and for the 5-star rating! -Jess

Hi Shenron23, Great! We're very happy you love your new Sony A80J TV and you are pleased with the outstanding picture quality and overall features of the TV. You chose the best TV brand! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for the 5-star rating! -Jess

Hi TexasAMBound, Thanks for this amazing review of your A80J! Choosing this TV will definitely be worth it! We're really delighted you are enjoying the superb picture quality of this TV. Good to know that the combination of superior video quality and great sound improves your home theater experience. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you so much for your purchase and for giving the product a perfect rating! -Jess