Customer Ratings & Reviews

Hi Pkyoung, That's really cool! Glad to know everything was handled professionally and you're very pleased with all the features of your new Bravia OLED TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for offering a wonderful rating on the product! -Jess

Hi David, That's amazing! We're very glad your investment is worth it! We're also pleased to hear you like the stunning picture and you appreciate the great quality of this TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. We really appreciate your recommendation. Thank you for choosing Sony! -Jess

Hi Baskette, Thank you for this amazing review! We are glad to hear you are enjoying the impressive performance and overall features of your new A80J Sony OLED TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi Kiwitwitter, That's nice! We're really glad you're happy and satisfied with the outstanding picture quality of your new A80J OLED 4K Ultra HD Smart Google TV. Your feedback regarding reflection handling is greatly appreciated. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi Scriv, Wow! We're glad that you are enjoying your new TV. This is a huge and great upgrade. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for patronizing Sony! Erin

Hi KanwarChauhan, Great to hear that! We're so happy you are very amazed with its superb features, especially the excellent quality and impressive performance. We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Grod, Thanks for purchasing our 77" A80J. We're truly pleased to hear you are satisfied with the superb features and impressive performance of your new BRAVIA XR A80J. It's amazing to know your last Sony TV is still working great. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi Tehrandrew, Thank you for sharing such an excellent shopping experience. We are really glad that you are satisfied with your purchase and you feel the A80J is the best TV you've ever owned. At Sony we strive to put forward the best possible products for our customers. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for choosing Sony! -Jess

Hi DanG,

Thanks for reaching out to us with your concerns. While we're glad that you like most of the features, we regret to learn you are experiencing unexpected issues on your TV with Wi-Fi signal drops or intermittently disconnects from the internet and you consider returning the unit. We'd love to help you troubleshoot your problem and turn this into a better experience. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If the Wi‑Fi signal on your Google TV device drops or intermittently disconnects, check your network connection status and troubleshooting from this helpful article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00184183

We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00133631

If you still have the unit and you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Brian, Awesome! Choosing this TV will definitely be worth it! Thanks for purchasing and choosing our BRAVIA XR A80J OLED 4K HDR Google TV. We're really happy to hear you're very satisfied with the excellent picture, superb features, and impressive performance of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for sharing your amazing experience with the TV and for choosing Sony! -Jess

Hi Doc87, Thank you for your feedback and offering a fantastic rating on the product! We are thrilled to hear about your excellent experience with your new Sony Bravia TV! And good to know you like the overall features and great picture quality of this TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for leaving us such a wonderful review! Thanks for choosing Sony! -Jess

Hi JustAdude, That's excellent! We're thrilled to hear you like your new A80J and it exceeded your expectations! We're also glad that you're having an enjoyable watching experience with this TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi Antonio68, Wow! Thanks for sharing a superb review of your new Bravia TV. We're really happy to hear you are having an enjoyable watching experience with your A80J. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for your feedback and offering a fantastic rating on the product! -Jess

Hi RMCarlos,

We appreciate the 5-star rating and we are glad you love the user interface of the TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

Regards,
David

Hi David, Thank you for choosing our A80J OLED 4K TV! We're glad you like the picture quality and it works great with your home entertainment setup. We value your input and appreciate the feedback. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.

The picture quality may improve if you change it in [Picture] under [Settings].
Press the HOME button, and select [Settings] — [Display & Sound] — [Picture] — [Basic], and adjust [Light sensor] or [Ambient light sensor].

With A80J, you can see supreme pictures and sound, whatever the environment. Our unique ambient optimization technology with light sensor automatically adjusts picture and sound to your environment. On conventional TVs, brightness stays the same regardless of light in a room, resulting in pictures that are too dark or bright. The A80J includes a Light Sensor that optimizes picture brightness to room conditions, boosting brightness in light rooms and reducing it in dark ones so you get the perfect view. Thank you for sharing your feedback! -Jess

Hi Awesometv, Perfect Thank you for sharing such an excellent shopping experience. Glad to hear that your purchase went well and you're now enjoying superb picture and sound quality of your new Bravia TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Desertviewer, Thanks for sharing your 5-star review and amazing experience with your new BRAVIA XR A80J OLED 4K TV. We're extremely pleased that you are enjoying its superb features and everything was handled professionally. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi Lynn31313, Thanks for the positive feedback! We are happy to hear you love everything, especially the exceptional picture quality of your new A80J OLED 4K Ultra HD Smart Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for the 5-star rating and for choosing Sony! -Jess

Hi TOMDi, Awesome! Thank you so much for sharing your experience so far with your A80J Sony OLED 4K HDR Google TV! We are extremely pleased to hear you are enjoying the impressive performance and exceptional picture quality of your new Bravia TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Hi Larry, Excellent! We're very delighted to hear your purchase went well and everything was handled professionally. We're also thrilled that you like the stunning 4K HDR picture of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for the 5-star rating and for choosing Sony! -Jess