Customer Ratings & Reviews

Hi itsjstndad, congratulations on getting your 2nd TV. We're pleased to hear that you are satisfied with your purchase. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin

Hi MomOf2PhD, Awesome! Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing this feedback and for choosing Sony! -Jess

Hi HDTV, That's very generous of you! Thank you for the kind words and review of our A80J OLED 4K HDR Google TV. We're truly happy you are having an enjoyable watching experience with your new Bravia TV. We're also glad to know you like the exceptional picture quality and you find it easy to install. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for the 5-star rating! -Jess

Hi Greatsquad, That's awesome! We're very grateful for this amazing review! It's really wonderful to hear you're satisfied with your purchase and you're enjoying the exceptional picture quality of this A80J OLED 4K Ultra HD Smart Google TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for choosing Sony! -Jess

Hi Farmer, Thank you so much for the fantastic review! We are really happy to hear you're enjoying the superb features and gorgeous picture quality of this exceptional TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi specialtvpurchase, It's nice to hear that you were assisted well by our local dealer. We hope that you also like your new Sony TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for your purchase. Vincent

Hi Braviaa80j,

That's very generous of you! Thank you so much for sharing your experience so far with your A80J OLED 4K HDR Google TV. Your feedback is greatly appreciated. Picture settings is more of a personal preference. The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your Google TV.

With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Hi Great, That's awesome! We're so happy your purchase went well! Good to hear you love the impressive performance, well-integrated features, and capabilities of your A80J. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for choosing Sony! -Jess

Hi Rich, That's amazing! We're glad you like the great service and you're enjoying the impressive performance of your new A80J OLED 4K TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing our 77" A80J! -Jess

Hi TV77, Thank you for sharing such an excellent shopping experience. Good to hear that you appreciate the excellent service and outstanding picture quality of this A80J OLED 4K Ultra HD Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Have a great day! -Jess

Hi Howard441,

Great! We're glad that everything was handled professionally. We hope you also enjoy this amazing TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hello Unhappycustomerwishthepic,

Thank you for your review, and we are really sorry for your disappointment.

It is unfortunate that our XR-77A80J didn't live up to your expectations. This is definitely not the experience we wanted you to have with our premium TV. Picture quality usually depends on the signal and content. This issue can be fixed by changing the picture settings of the TV according to your preferences. Please visit the following articles for more details:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00263533
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00173823
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html?hl=4k

We want to make sure you’re taken care of and help check on your TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or contact us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,

Romeo
Sony Social Support

Hi OLEDTV, Thank you so much for giving the product a perfect rating! We are truly happy to hear the installation went well and you're now enjoying the amazing picture quality of your new A80J OLED 4K HDR Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi Gigantic, Great! We are so glad to hear that you had a wonderful experience and a great service! Enjoy breathtaking OLED contrast with picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our unique OLED panel, this technology delivers truly lifelike picture quality with ultimate pure blacks. -Carl

Hi Sergeant, Wow! We're truly pleased to hear you're happy and overall satisfied with the excellent picture and sound quality and overall features of this TV. You chose the best TV brand! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Mike,

We're sorry to learn that your soundbar does not fit underneath the legs of the TV. The height of the TV stand when on a soundbar position is approximately 2 7/8 inch (72.3 mm) and the width will become approximately 40 7/8 (1,036 mm). The soundbar position mount will provide enough clearance for a soundbar that measures below 2 7/8 inches (72.3 mm) in height underneath the TV.

If a soundbar that will fit underneath of the 77" A80J is your priority, you might consider getting our HT-Z9F Dolby Atmos soundbar. This soundbar has an approximate height of 2 5/8 inches (64 mm) and a width of 39 3/8 inches (1000 mm)- this will perfectly fit underneath the legs of the TV.

Performing [Cable/Satellite box control setup] in [Cable/Satellite box setup] allows you to control a cable/satellite box using the TV’s remote control.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [Cable/Satellite box setup] — [Cable/Satellite box control setup].
2. Follow the on-screen instructions.

Despite your concerns, we truly appreciate that you love most of the features of your new Bravia OLED TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing your feedback! -Jess

Hi JNMIII, Thank you for the awesome review! We're glad to hear you're enjoying your new Sony TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Hi Abdullah, We're very happy to hear that! You chose the best TV brand! Good to know you're enjoying the overall picture quality, and superb features of your new A80J OLED 4K HDR Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you sharing this wonderful feedback and for choosing Sony! -Jess

Hi CharcoalBeauty, Thanks for the positive feedback! We are truly happy to hear your purchase went well and you are enjoying the superb features and excellent picture quality of your A80J OLED 4K Ultra HD Smart Google TV. We are also thrilled to know you feel this is the best TV that you've owned. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi limcarr, Wow! Thanks for sharing your 5-star review and impressive experience with your new BRAVIA XR A80J TV. We're really delighted this TV meets your needs and expectations! We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing our 77" A80J and for choosing Sony! -Jess