Customer Ratings & Reviews
- Model:
- XR77A80J
- SKU:
- 6455215
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and immersive sound that creates a theater-like experience at home. They also find the setup process easy and are pleased with the TV's size options. However, some customers express concerns about its high price, occasional remote control issues, and rare instances of dead pixels or the TV stopping working prematurely.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great picture terrible streaming.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst streamer of the 5 TVs I own. Picture and sound are superb, but it always has issues hanging up while streaming. Check my signal, 300+ mbs every time. All other TV's no problem. No pause or rewind to help lessen this issue, which is unbelievable for price paid
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanD,
While we're glad you like the amazing picture and sound quality, we regret to learn you are experiencing unexpected issues on your TV when streaming apps or intermittently disconnects from the internet. We would like to clarify if the issue occurs on all of the sources or the built-in applications on the TV like Netflix or YouTube. In addition to performing a power reset, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
If the Wi‑Fi signal on your Google TV device drops or intermittently disconnects, check your network connection status and troubleshooting from this helpful article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00133631
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Best in class
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for movies and sports. Great viewing angles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RPTexas, Perfect! Thank you for taking the time to write such an amazing review of your experience with your new Sony Bravia TV! We are extremely pleased to hear you're enjoying the excellent picture quality from any angle with this great A80J OLED 4K TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for your purchase and for choosing Sony! -Jess
Good TV, but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. If I had to do it again, I would have gotten the LG. The WebOS is easier to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Weeble,
While we're glad you like most of the features, we regret to learn you're having difficulty using the Google TV platform. You may find this link helpful about the main functions of of your Google TV and how to use them: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00256290. There is also a built-in Help Guide on the TV that explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for information such as specifications, and wall mounting of this TV.
With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.
Thank you for sharing your feedback and for choosing Sony!
-Jess
- Pros mentioned:Picture quality
Sony TVs always break down
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Great sound. Love the TV. Well at least I did until it stopped working after 6 months. This is a repeat of the last Sony TV I bought 8-9 years ago. If you are reading this review and considering an LG or Sony OLED, do yourself a favor and buy the LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GMath,
While we're delighted you like the exceptional picture & sound quality, we regret to learn that the TV stopped working properly after 6 months of use. This is usually not the case with our premium TVs and definitely not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the TV and turn this into a better experience.
Many issues can be fixed without a repair, please check the common solutions on the link below if you experience unexpected issues on your TV.
https://www.sony.com/electronics/support/articles/S1F1507
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00200862
We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Picture quality
Great TV until it stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great TV until it stopped working. I have purchased 4 TV LED TV over the years dating back to 2006 and all have been great. The picture was great on this one. After owning for 15 months the TV will not turn on. I called Sony and they said sorry its out of warranty its only 12 month and gave me a number for a repair company. I called them and they don't even fix TV. Not happy spending $3500 on a TV and not getting any service when something goes wrong.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're sorry to hear that your Sony TV has stopped working. This is usually not the case for our TVs nor the experience we want you to have. We would like to know more about your concern so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR77A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Spent $3,000 and it didn't even last 2 years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working in 23 months. Sony said it was out of warranty, and that they have no service area near us. Really?! No service area in Southern California? $3000 Brick
No, I would not recommend this to a friendWasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer isnt installed yet. But it looks nice. Plus the dryer looks nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Television, Thank you so much for the 4-star rating! We are glad to hear that you are happy with your purchse.
Regards,
Carl
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great so far. Would definitely recommend. Ty
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewT, Thanks for the 4-star review of your new Bravia OLED TV! We really love to hear you are enjoying the amazing features and incredible picture quality of your new A80J so far. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for the recommendation and for choosing Sony! -Jess
Big TV woes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive. Too hard to install. need too many components for a true home theater experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thank you for sharing your feedback on using the A80J. We're sorry to know you're having difficulty installing the TV. We value your input and appreciate the feedback. Get help with connections to the internet, peripheral devices, as well as various audio and video devices. For more information about the Bravia Connection guide, refer to this article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00231150
With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We appreciate you and thank you for the feedback.
Regards,
Jess
Not Yet Impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for a few days now and am a bit disappointed with the picture quality having moved up from an LG OLED. Way too many adjustments and they are confusing. Geek Squad installed and now I can't get my Harmony One remote to work properly. It worked fine with my LG. Asked for help and did not get a response!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Monyet, We are sorry to hear that the 77" A80J did not meet your expectations when it comes to the picture quality. For this, you can adjust the picture quality of the TV by going to the TV settings, Press the Quick settings (Gear Icon) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. For the harmony one remote, please contact the manufacturer of the remote controller on how to setup the remote with your Sony TV.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not told that to get the "brilliant" picture you had to stream. the "brilliant picture" does not show when you are watching cable. We should have stuck with the $1100 tv we were going to purchase instead of the $3500 we were talked in to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointedcustomer,
Thank you for the feedback on your experience with your BRAVIA XR A80J OLED 4K TV. We are sorry to hear if the product did not meet your expectations, particularly with picture quality when you are watching cable. Please allow us to help you and turn this into a better experience. We'd like to verify if you're also getting poor picture quality on other sources (such as internal apps, internet video device, or other devices like a DVD player)?
If you are watching from an external output like a cable box, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps.
We have some good information about watching high resolution HDR pictures on your Google TV: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02_30.html
The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your Google TV.
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00263533
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Amazing to watch movie
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv had to exchange once due to Crackling and popping coming from it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minim, Thanks for sharing your experience so far with your new BRAVIA XR A80J. We regret to hear that you had a display issue with the first Bravia TV that you received. This is usually not the case with our premium TVs. We hope that you will have an enjoyable immersive, engaging cinematic experience in your home with your new replacement TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess
Harmony remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. This is my second Harmony remote and the programming is again a problem. Continually having to hit help on the remote to get things functioning. Having sound bar issues speaker switching problems and functionality is terrible. I bought a new TV as the techs were saying that was the problem - evidently not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn, Thank you for your feedback. We regret to hear you are having issues with your new Sony TV. This is usually not the case with our premium TVs. Please check the connection of the speaker for any possible lose connection. We also recommend performing a software update. The updates improve the general performance of the TV and resolve any possible software-related issues and include key features, applications and bug fixes. Feel free to reprogram your remote and test the TV again and verify if it resolves the issue.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Looks non brand not a Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No monogram on front panel that show no brand name in front
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigbaig,
Thanks for purchasing our 77" A80J. If you are referring about the SONY logo or brand name, check the logo found or positioned on the lower left side of the TV (front panel). You can also find the model name and the serial number by referring to the original packaging, product sticker and TV system information.
With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. Thanks for sharing your feedback!
-Jess
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend 77” Sony Bravia OLED TV I recently bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rday,
Thank you for a remarkable review and recommendation! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
Don’t buy Sony!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have dead pixel in 2 years. Can’t believe I spent 3.5k for this
No, I would not recommend this to a friendA80JSDM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Background reflection is annoying at times. Still have to connect VHS/VCR,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SDM47, We appreciate your feedback on this TV. The A80J has Light Sensor. On conventional TVs, brightness stays the same regardless of light in a room, resulting in pictures that are too dark or bright. This TV includes a Light Sensor that optimizes picture brightness to room conditions, boosting brightness in light rooms and reducing it to dark ones so you get the perfect view.
With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony. Jay
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problems to note. TV works well and the display is good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi knockyouout,
Awesome! We're glad to know you like your new TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Fits our families entertainment needs and some!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewOwner, Awesome! You definitely made the right choice with this TV. We're pleased to hear you're enjoying the superb smart TV features and this TV meets your entertainment needs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Picture quality
Broke 46 days after purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up from the store on 12/24/21. The image quality was amazing. However, the TV turned itself off on 2/8/22 and would not come back on. The red LED on the bottom of the TV gave a 4 flash error. I followed Sony troubleshooting by doing a power reset multiple times which did not fix anything. I was able to return this TV to store and bought a different TV with only a couple of days to spare. Otherwise, I would have to go through Sony’s one year warranty to get it repaired, but who wants to keep a TV that breaks within two months. I got the Best Buy warranty on my new TV ….. which is not a Sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tully,
We regret to hear about your experience and that the unit had to be returned. This is definitely not the customer experience we want you to have.
There are many possible reasons why you had that issue with our BRAVIA TV. It could be a power interruption, or may be because of an unsuccessful update, etc. We are sorry that the issue was not resolved even after following our troubleshooting steps. In case you have other concerns, you can send us an email at socialsupport@am.sony.com.
We hope you will consider Sony again in a future purchase.
Sincerely,
Vincent