Customer Ratings & Reviews
- Model:
- XR77A80J
- SKU:
- 6455215
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and immersive sound that creates a theater-like experience at home. They also find the setup process easy and are pleased with the TV's size options. However, some customers express concerns about its high price, occasional remote control issues, and rare instances of dead pixels or the TV stopping working prematurely.
This summary was generated by AI based on customer reviews.
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something serious wrong with this tv. Hard wired and still super slow running apps
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buck,
Thank you for your review. We sincerely regret that you are having an issue with the applications of your A80J. This is definitely not the experience we wanted you to have on our premium TV.
If you haven't tried yet, let's try to isolate and fix the problem by performing the troubleshooting steps on these articles:
Power Reset/Restart - https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00159487
General troubleshooting for app related issues - https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00155548
Troubleshooting network issues - https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00151038
And as a general recommendation, to ensure you are getting the most out of our A80J, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00119543
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Scratch on screen and froze screen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed as no damage open box item, upon delivery found large scratch on screen and paperwork showing it was returned due to scratch. TV was returned and upgraded.
I would recommend this to a friendDefective TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television burned out - no picture - returned to Bestbuy - they replaced it. Great Bestbuy service, bad TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
We are so sorry to hear about what happened with the first Bravia TV that you received. This is usually not the case with our premium TVs. Glad to know you've been taken care of. We hope you continue to enjoy the Sony BRAVIA XR A80J.
You can also use this link for troubleshooting steps in case you encounter the same issue: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00200862
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer.
Regards,
Jess
sony not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They will not let me review this in the language appropriate to this piece of junk but do not deal with sony. Their manuals are all in spanish as well as their warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Neversony,
Thank you for sharing your experience on using our Sony A80J OLED 4K Ultra HD Smart Google TV. Thank you for posting your concern about your TV, and we're sorry for the inconvenience. We value your input and appreciate the feedback. Please allow us to help you and turn this into a better experience. The English version of your TVs manuals and warranty information can be downloaded through our support website for free. You may save it on your smartphone or on your computer to access it anytime.
Please go to the Manuals & Warranty tab at https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/manuals
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thank you for the feedback.
Sincerely,
Jess
Worked for four months only.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY NO LONGER THE QUALITY IT USED TO BE. Purchased Dec 6th. Installed Dec 13th. On April 2nd the monitor went out. Do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MLB921,
Thank you for your review. It is really unfortunate to hear that you are having problem with your XR-77A80J after four months of use. This is usually not the case and definitely not the experience we wanted you to have on our premium BRAVIA OLED TV. For power or picture issue, if you haven't tried yet, please follow the troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00153674
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Extremely Disappointed in the very expensive TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has a significant audio glitch when viewing ANY streaming movie service i.e. Netflix, Amazon Prime.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LDowning,
Thank you for reaching out to us with your concern, and we are so sorry for your disappointment. It is really unfortunate to hear you are having an audio issue when playing streaming applications on your XR77A80J. This is usually not the case, and definitely not the experience we wanted you to have on our premium TV.
Some of these issues can be fixed by following the steps on this article:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00252650
You may also find the links below helpful:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00026069
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/S1F0526
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best television I had so far the best quality. Great service as well
I would recommend this to a friend Junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Sound keeps going out, and Sony is giving me the runaround. Avoid this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thank you for the feedback on using your A80J OLED 4K HDR Google TV. We're sorry to hear about the audio drops out with your unit. This is definitely not the experience we wanted you to have in our product. We would like to know more about the situation that you faced with the TV and turn this into a better experience. You can isolate this issue by following the troubleshooting steps below.
- Verify if the issue happens from an internal app or an external device. If it happens when watching a content from an internal app, please make sure the app is updated. If still unresolved, the app can also be removed and reinstalled as an additional step.
- Restart the TV using the power button on the remote control or the TV. To do that, simply press and hold the Power button until Restart appears on the screen, and then select it to restart the TV.
- Unplug the power cord from the wall, press the Power button on the TV and then release it. Wait for two minutes, and then plug in the power cord.
- If the issue still occur, and your devices are connected with an HDMI cable, follow the steps in this helpful article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00028375
If you're unable to resolve the issue, please follow the steps below for ways to contact us.
May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Picture quality
Night and day difference from the LED model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is incredible. I've never seen such high fidelity on movies and games. The contrast ratio has the darkest blacks. It's pretty close to perfect.
I would recommend this to a friend Wouldn't work Wednesday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the three and half days it worked it was pretty cool
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyletdown,
Thanks for reaching out to us with your concern. We're sorry to hear that your TV isn't working properly. This is definitely not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the TV and turn this into a better experience.
Many issues can be fixed without a repair, please check the common solutions on the link below if you experience unexpected issues on your TV.
https://www.sony.com/electronics/support/articles/S1F1507
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00200862
We want to make sure you get taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Picture quality
Just as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. I use it through a receiver, so I can’t comment on its smart features. Can’t ask for much more.
I would recommend this to a friend - Pros mentioned:Picture quality
Great SONY tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far Best tv ever have Sharp image and reliability
I would recommend this to a friend - Pros mentioned:Picture quality
Just as you would expect from Sony!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is amazing from movies to live sports!!
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV-- Definitely Bright Enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After months of research on OLED vs QLED and LG v Sony, I finally decided on the Sony Bravia A90J. I am glad I did. I have had it for a week now, and I must say the picture is fantastic (although the TV I had before was a 5 year old 1080P so it is a big upgrade). Brightness-- I know a lot of people have been bagging on OLEDs because of brightness. I have seen video after video of people saying that OLEDs can't hold up in a bright room. My room is bright. I have windows across 1 wall of my den. I actually had to turn down the brightness a bit. Unless you have a room made out of glass, this TV will be plenty bright. Clarity-- my gosh! The images are so clear. Some of the pictures seem like 3D. And sports are great on this TV. Sound-- I can't talk about the sound as I use my own sound system... but my system sounds fantastic!!! Set up and calibration - I used the advice of a youtuber to set up the picture, and it seems like a good set up. I am a big stickler on WB and skin tones and contrasts, and I like this one (link below). I did turn down the brightness about 4 or 5 points, and that seemed to suit my eyes better, even in daytime. https://www.youtube.com/watch?v=sRNll_zcU3A The first 6.5 minutes are him showing his calibration screen and telling you why he did the set up. If you don't care about that you can skip to the steps at 6:30. Like I said, I have only had this TV for a week. I will update this as I watch a variety of programs and movies, but for now I am VERY pleased with my purchase. Was it more than the other TV's? Yeah, but the Sony processor seems to be so much better than LG's or any other OLED.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRBEERSALOT,
We appreciate the positive feedback regarding the picture quality of the television. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for supporting Sony!
Regards,
David
- Pros mentioned:Color, Picture quality
Sony XR A80J 77"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony XR A80J 77" TV just a stunning, great picture. I am coming from Panasonic plasma and should say it is better picture in every way, very lifelike. The A80J gets brighter than I was expecting. Actually, I’ve had to turn down the brightness because my eyes got tired. The motion is also much better than I was expecting. The sound is OK, better than the most TVs on market, but it is out of competition with the sound system. Highly recommend this panel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Msg18, We are happy to know that you like the picture quality of your new Sony Bravia OLED TV. We always strive to deliver the best picture and sound quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for trusting Sony! Vincent
- Pros mentioned:Picture quality
Great picture but eARC has issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality but the eARC leaves a lot to be desired. When I watch Netflix, Prime, Disney+, and any other app on my Apple TV 4K that passes 5.1 audio to my soundbar which is connected to HDMI 3 set to eARC, it messes up the sound, causes the soundbar to jump to MAX volume with no way to control it. It also causes the soundbar to mistakenly identify the audio as LPCM. I had the same Apple TV 4K connected to a TCL 65" with the same soundbar connected to it using eARC and did not have this problem. I also tried it with a Hisense and it worked fine. This is an issue with Sony's eARC implementation. I can only get it to work by disabling eARC and using plain ARC. I can also use the TV's internal apps which work OK Others have also reported eARC issues. Other than this problem, it's a great TV. Sure, I could just disable eARC and only use ARC but eARC has higher data transfer speed and adds a couple of other features that ARC doesn't have. And if I'm paying $3500 for a TV, I expect things like eARC to work just as well as they do in a $900 TCL and a $600 Hisense. This is a pretty big fail from Sony, imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDogFather, Thank you for the 4-star rating! We are so glad to hear that you are happy with the picture quality of your new TV! For the eARC issue, please try and enable the Bravia sync feature of your TV
[Settings] — [Channels & Inputs] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
For more information, please check our help guide link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-07_03.html?hl=bravia+sync
Regards,
Carl
- Pros mentioned:Picture quality
Blown Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed my 77'' super nice guys and did a great job. I'm coming from a 58'' Panasonic Plasma and this TV is Amazing! Sony did a great job with this model this year, picture is plenty bright and vibrant. Thank you Best Buy and Sony for a experience I will hopefully enjoy for many, many years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HiFiadventure, Fantastic! Thank you for upgrading to your new Sony A80J! We're thrilled to hear you're enjoying the bright and vibrant picture quality of your new TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Picture quality is unmatched!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OH YES! The quality of this TV in unmatched. I have owned different brands TV's but this one etches out the rest. Put a Bose 900 sound bar, Bose 700 Base & a Bose 700 surround sound speakers are the best I have found. I would put the exact same thing in my master bed room if my wife would let me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaurp, That's very generous of you! Thank you for the kind words and review of your A80J OLED 4K Ultra HD Smart Google TV. You definitely made the right choice with this TV! We're glad you are happy and satisfied with the well-integrated features and exceptional picture quality of your new Bravia OLED TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for purchasing our 77" A80J and sharing this awesome feedback! -Jess
- Pros mentioned:Picture qualityCons mentioned:Reliability
Sony never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV had an amazing picture. Unfortunately after just over 3 years it doesn’t work anymore. Known issue at this point apparently. Used the TV maybe 2x a week.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Impressive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this and all i can say is wow. OLED is definitely the way to go. Everything about tbis TV is great, picture, quality and just how smooth it runs. Very well done 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thanks for leaving us such a great review on your A80J! We truly appreciate how much you're pleased with the superb picture quality and impressive performance of your new Bravia TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Jess