Customer Ratings & Reviews
- Model:
- XR77A80J
- SKU:
- 6455215
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and immersive sound that creates a theater-like experience at home. They also find the setup process easy and are pleased with the TV's size options. However, some customers express concerns about its high price, occasional remote control issues, and rare instances of dead pixels or the TV stopping working prematurely.
This summary was generated by AI based on customer reviews.
Sony 77"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV. We are still trying to get acquainted with all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sony77TV,
We're glad that you like your new TV. If you need more information about the TV's functions, you can refer to our support website for help guides:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/manuals
We hope you continue to enjoy the amazing features of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you so much for your purchase and for choosing Sony!
-Ralph
Disappointed in Product and Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame that this TV didn't work out. I really used to think Sony held themselves to a higher standard. And maybe they still do and I just got a dud. But I bought and started using this TV about 65 days ago and now it's dead. It just flashes the main LED light red 4 times and then does nothing. Contacted Sony and instead of any immediate concern or action, they want me to wait for a repair tech. So now I have to figure out how to get a 77" TV off my wall and place it somewhere safely for a repair tech to tear it apart and maybe fix it. And then it may work for another 60 days and break again and I have to do it all over again. Very frustrating. Knew I should've went with LG. Live and learn I guess.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoLongSony,
Thank you for choosing and purchasing our BRAVIA XR A80J.
We are sorry to hear that the TV didn't work out. This is definitely not the experience we'd like you to have. Sony commitment to customer satisfaction is our top priority.
We'd love to know more details as to what have been discussed when you called. May we contact you to help and get more information? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with your A80J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin