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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,999.99

Customer reviews

Rating 4.7 out of 5 stars with 210 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 77" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)'s exceptional picture quality and brightness. Reviewers also appreciate the TV's upscaling capabilities, HDR performance, and excellent detail in black levels. Some customers feel that the HDMI 2.1 ports are lacking and that the price is high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 210 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Hdmi 2.1

    Rated 5 out of 5 stars

    Amazing TV. Liveds up to being the best TV out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV. Best TV out at this time. It lives up with its reputation. It may be pricey but it is worth it. It has amazing features such as controlling the TV using hand gestures and Google voice response. Add on the fact that it is Alexa-friendly, you hardly ever have to use the remote control or the actually TV to run the TV. If you need to use the remote, that is an even better and more versatile option. The way that the TV is set up for setting is amazing and so much can be done to set the TV just like you want. No problem handling Dolby Vision(which by the way Samsung TV can't handle). It can also do IMAX enhanced. It has a special setting for Netflix which allows Netflix content to be custom enhanced for the best viewing for that content, Sound-wise, it's pretty good sound system alone, but with a sound bar, it is amazing. I used a Samsung-soundbar and it works with that great. Once it plugged into the eARC HDMI, the TV handles the soundbar very well. Dobly Atmos is great. I also run a PS5 and well duh, this TV is built to optimize how good gaming sounds and looks. With the PS5 Pro scheduled to come out in a month, I can only imagine how this TV will be able to handle the upgrades this Pro will bring. The only thing that I can see is a drawback is that it only have 2 HDMI 2.1 slots and one is the eARC. That mean you are a little limited on that, but there are plenty of ways to get a splitter or other means to deal with this. I only use the PS5 and any other input doesn't need 2.1 so it's not a problem for me, but if you need a lot of 2.1 slots that could be a deal-breaker for you. But then again many other TVs don't have many more 2.1 slots. Overall, again, it lives up to the reputation it has as the best TV out there right now, It is expensive, but worth it. I got the 77' but I was considering the 65' which i think is just as good, but I decide to splurge a little for the bigger screen and it was well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RinajoyB, Choosing this TV will definitely be worth it! Thank you for taking the time to write such an in-depth review of your experience with your BRAVIA XR A95L QD-OLED 4K Ultra HD Smart Google TV! We're really delighted to hear you love everything about your Sony A95L and you are having an enjoyable watching and gaming experience with this great TV. Glad to know you find the smart Google TV features very intuitive and you like the stunning 4K HDR picture and sound quality this TV delivers. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    All star performance!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching from Samsung to the Sony A95L was the best decision I’ve made. The picture quality is stunning, with vivid colors, deep blacks, and exceptional brightness that brings movies and games to life. The panel makes every scene incredibly immersive, and the built-in sound quality is surprisingly good, though pairing it with a home theater system takes it to another level. The Google TV interface is smooth and intuitive, offering fast access to all my favorite streaming apps. As a gamer, the HDR and low input lag make my PS5 games look and feel incredible. The sleek design adds a touch of elegance to my space. Coming from years of loyalty to Samsung, the Sony A95L has completely won me over. It’s easily the best TV I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ristued, we appreciate your awesome review. We're glad you are enjoying your new TV! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Bright and beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. It fits my space perfectly because it is not an 85”. My dimensions could handle 77” and under without looking too massive. The picture is awesome and I have the 55” as well in my bedroom and the technology as well as brightness is great. I have a very bright room full of windows and this tv has no problem with washout of image. It’s bright and beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness, Upscaling

    Rated 5 out of 5 stars

    The best tv ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is incredible for watching movies and sports. Upscaling is fantastic. It gets bright enough even if you're in a bright room. Excellent detail in the blacks. My husband and I spent a lot of time researching flagship tvs. We're very happy we bought the Sony 77" A95L. Looks amazing right out of the box and no problems with EARC connecting to my AV receiver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlcat, You definitely made the right choice! Thank you for upgrading to your new MASTER Series A95L OLED TV. We're happy to hear those positive remarks. It's wonderful to know that you're having an enjoyable watching experience with this TV and you like the well-integrated features, especially the high brightness, pure OLED black and impressive upscaling performance of this great QD-OLED screen. Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. Take entertainment further by pairing your BRAVIA XR TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Beautiful picture

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been watching this T.V. for 3 months. Excellent picture, color and sound. I have a 65" A90J in another room so I can't see them side by side. I really can't tell the difference in picture or sound. This is noticeably brighter plus the 77" is quite a bit larger. In my opinion the extra brightness is not worth the $5,400 I paid when the A90J is also just about perfect. Beside the bit of buyer's remorse that I have, my only complaint is that it has no cable management in back! I have to use tie wraps to keep all the cables under control. Also, no Prime video calibrate mode like it is supposed to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, Excellent choice! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Delivers value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV delivers excellent picture and sound quality. You may adjust the picture to your liking. Sound is great. The brightness is good even for my very bright room (some configuration required). The price is a bit stiff, but I think it delivers value for the features and performance offered. Overall, this is a strong performing product, audio-visually, at a reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MMC1,

      Thanks for the review! It makes us really happy to hear that your Sony BRAVIA TV is delivering as expected! We appreciate the comments as Sony strives to deliver the best quality products, and we hope you can keep enjoying the amazing sound and video quality from your TV!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Brightness, Picture quality, Upscaling

    Rated 5 out of 5 stars

    Excellent TV of 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing. Best colors and picture quality. Best upscaling and perfect for movies and gaming. I compare it with LG G3 side by side. The colors are better on sony. If you have the budget and wants something special. Then I would suggest this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AamirM,

      Awesome! We are delighted to hear you like the Sony A95L OLED 4K HDR Google TV when comparing to other TVs in the market! Your assessment is spot on! The QD-OLED screen delivers our widest-ever palette of shades and hues, pure OLED black, and high brightness. Bring back lost detail, with reduced noise, and see all your HD and digital content upscaled to near-4K resolution with XR Clear Image and XR 4K Upscaling.

      Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max technology, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Brightness, Picture quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our basement entertainment area and it’s been great. Excellent picture quality, brightness, and contrast. Price is a bit steep. Sound quality is good but still not the same as a good sound bar or sound system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Thank you so much for choosing and purchasing Sony A95L OLED 4K Ultra HD Smart Google TV. We're truly delighted that this TV works fantastic so far on your basement entertainment area. Choosing this TV will definitely be worth it! You’re now able to enjoy immersive, engaging cinematic experience in your home. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Brightness, Picture quality
    Cons mentioned:
    Hdmi 2.1

    Rated 3 out of 5 stars

    Mixed review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great potential. But honestly very disappointing. I tried really hard to like this TV but there were so many issues. 1 missing 4 HDMI 2.1 ports which at this price is terrible. 2. There was something wrong with my HDMI ports where there would be feedback every time I play anything from my soundbar with Dolby atmos. There were pulsating sounds with any kind of background music. 3. The screen does horribly when there is any scenic panning. You’ll notice the actor standing with the background changing behind him and everything is fragmenting. Not sure if it’s just my TV based on the positive reviews but I wont be buying a Sony this year. Hopefully 2024 will be better. The reason I’m giving 3 stars is at least its got a good picture and brightness is so much better then my much older oled.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyer,

      While we're glad that you like its amazing picture, we regret to hear you're not having the best experience with this TV and you're experiencing some audio issues. Your feedback regarding the picture issues and 2 HDMI 2.1 ports is extremely important to us and is very much appreciated. Please allow us to help you and turn this into a better experience. If you haven't yet, try the following:

      1. Disconnect the cable from the soundbar and TV and then reconnect the cable.
      2. If you continue to see the behavior, perform a power reset on the soundbar and TV.
      3. Check the HDMI control on the soundbar. Try to disable and enable it.
      4. If possible, try replacing the HDMI cable.
      5. Perform a factory reset of your TV
      For instructions, please visit this link: https://www.sony.com/electronics/support/articles/00159487

      If the picture keeps getting fragmented sporadically, you may also find this link helpful: https://www.sony.com/electronics/support/articles/00032635

      Also, check that your TV is running the latest firmware. For us to better assist you, may we contact you to help and get more information? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the A95L:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Yep, Best TV of the year!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I've ever owned. The way it handles specular highlights and color separation is incredible. I originally had the Samsung s95c but I didn't like the way over saturated colors and clarity of the picture. It also kept loosing the connection when playing my game systems. I then had the lg g3 wich was great but i noticed the brighter it pushed,the colors started to look washed out. The Sony takes the best from both tv's. Colors are vibrant without being over saturated on faces while maintaining great white brightness. The only downside is the price. That being said, I would still recommend this TV to anyone!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antongusa, Choosing this TV will definitely be worth it! We are happy to hear your purchase went well and you are enjoying the superb colors and exceptional picture quality of your A95L 4K OLED TV. We are also thrilled to know you feel this is the best TV that you've owned. And good to know you've seen the overall improvements of this TV over your previous TV models. Thank you for the recommendation and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This thing rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve ever bought! Went from an old Samsung that was 12 years old and this tv blows it out of the water. All the functions and ease of use and adjustability are insane!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasK,

      That's an incredible review! Thank you so much for the enthusiastic five-star rating for the BRAVIA A95L. We are absolutely thrilled to hear you think it's the best TV you’ve ever bought. That stunning jump in quality is the power of our QD-OLED technology at work. We’re also delighted you find the functions, ease of use, and adjustability to be so impressive.

      Thanks for choosing Sony and enjoy the ultimate viewing experience!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Phenomenal TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! The picture is sharp and the deep blacks look spectacular especially when playing Blu-rays. The size fit perfectly in my movie room and I've been enjoying it with my family ever since. It's a significant financial investment but definitely worth it if you can manage it and love awesomeness. All in all this TV is a blessing from God in a multitude of ways and I'm extremely blessed to be graced with one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miscomprehended, thanks so much for your truly wonderful 5-star review!

      We are absolutely delighted to hear how much you love the A95L and that the sharp picture and spectacular deep blacks are enhancing your Blu-ray viewing, making it a perfect fit for your movie room. It's fantastic to know you and your family are enjoying countless hours of entertainment.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Amazing Picture.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible picture based on resolution, true colors, amazing contrast and HDR brightness. Very good audio from tv speakers, but I listen to audio with a 7.1 speaker setup via a Denon AVR. Cost is its only downside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechConsumer, we appreciate your awesome review. We're glad you are enjoying your new TV! Thanks for choosing Sony! Happy Holidays! ~Carl Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Better than Samsung and LG

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony a95l TV is truly a marvel in the world of home entertainment. This TV has all the bells and whistles you could ever dream of, making it a top choice for those seeking the ultimate viewing experience. Its brightness is simply unparalleled, making every scene come to life with vibrant colors and stunning clarity. If you're looking for a TV that sets a new standard in picture quality and features, the Sony a95l is the one to beat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nayh1990, Great purchase! We're also glad that you are enjoying the picture quality of your new TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the crisp vibrant colors without being too overpowering and unnatural as on some TVs. The Google interface is easy and convenient. All the apps I want are easily accessible. The remote is convenient and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tazli,

      We're truly heartened to learn that your Sony BRAVIA TV brings you crisp and vibrant colors that remain natural, along with a seamless Google interface and convenient remote. Thank you for sharing such a fantastic 5-star rating. Your comments reflect exactly what our cognitive processing XR technology is designed to deliver—realistic picture quality and effortless access to all your favorite apps.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV we have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect TV. Never had an image so deep and rich and vivid. Shows we'd been watching suddenly looked entirely different -- like they were suddenly in three dimensions. Worth every penny. Sound is awesome too -- don't need external speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for that fantastic review, StephenT!

      We're so happy to hear that your new XR-77A95L is the perfect TV for you. We love that you're astonished by the deep, rich, and vivid colors and that it feels like shows are suddenly in three dimensions! This is exactly the kind of immersive experience we strive to create.

      We developed this TV with an OLED panel to deliver inky blacks and stunning picture quality. The awesome sound you mentioned is thanks to our Acoustic Surface+ Technology, which turns the entire screen into a speaker.

      It's a pleasure to know you feel this TV is worth every penny. Thank you for choosing Sony and for sharing your wonderful experience!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great TV, Poor Installer Support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome! Unfortunately the installers while being friendly enough were not in my opinion very well versed on the Sony - 77" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023) TV they were delivering, installing and setting up. We were given very little in the way of instruction on it and still are in need of hands on assistance. This service was not what I would consider Best Buy worthy. We are seniors and not very tech savvy. Please send someone to assist us! Thanks!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, BruceH! We are absolutely delighted to hear that you find your 77" BRAVIA XR A95L OLED TV to be "awesome!" That is fantastic news, and we are proud that the picture quality is meeting your high expectations.

      We are sincerely sorry, however, that the setup and instruction process was not smooth. We completely agree that any technician handling our premium products should be well-versed in the setup process, and we understand how frustrating it is when technical assistance is lacking.

      We want to make sure you get to fully enjoy all the features of your amazing new TV. If you require any assistance using your TV, need help navigating the Google TV interface, or just want help understanding how to operate your television’s software and settings, please feel free to reach out to our dedicated Sony Support team!

      We hope you are able to get the comprehensive assistance you need very soon and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and picture of this tv. The ease of use to set up was a great feature. We got this tv on sale and its perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinaE,

      We're delighted you're enjoying the stunning picture quality of your 77" BRAVIA XR A95L OLED and found the setup so easy!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    Amazing TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is AMAZING! It is pricey but so worth the price . The picture is awesome! The blacks are truly black and the colors are so vibrant and beautiful right out of the box. If you can afford this king of kings TV definitely go for it. You won’t regret it. We absolutely love this TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElaineG, Fantastic! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing picture & quality of your XR77A95L. Thank you so much for your recommendation, and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Juice is not worth the Squeeze

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very overrated, over hyped and ridiculously expensive TV. While the PQ on the Sony A95L is great, it is not that much better than it's nearest competition (Samsung S90/95C and the LG G3). In almost all instances the PQ is about the same and doesn't justify the huge price gap. I had so many issues with the TV that I was left very disappointed. I never went more than 3 days with being forced to reboot/restart the TV for one reason or another. A few days after I purchased the TV, it didn't turn on at all and I had to physically unplug the TV for it to start. A few days later it kept doing a hard crash about 4 or 5 times that day. I wouldn't buy this until the price gets more "reasonable." After that it seemed to correct itself. But then 4 days later the Audio Sync just kept "breaking" and it was more than lip syncing being off, I constantly lost audio and had to reboot the TV just to get the Audio back and I used a Sony Soundbar Set up thinking it would work flawlessly with this TV and it absolutely didn't. I could never enjoy the TV because the ridiculous price to performance, just didn't justify it. There would be times I'm watching it and occasionally I'll see an image that made me go WOW, I'm glad I bought this, but then the issues would occur. I also think all the hype around the built in Audio is WAY overblown. It isn't much "better" than any other TV and I thought it was pretty weak until you turned it up pretty loud (like most TVs).

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Malexandria,

      Thank you for telling us about your experience with your Sony A95L OLED 4K TV. We regret to learn that the TV is not working properly and you encountered some sound issues with your TV and audio system. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674

      A separate article is available if there is no sound when using a TV or audio system with the ARC/eARC feature on this link here: https://www.sony.com/electronics/support/articles/00020051

      To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have.

      For us to better assist you, may we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A95L.

      We value you being a Sony customer. Thank you for letting us help assist you.

      Sincerely,
      Jess Sony_US

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