Customer Ratings & Reviews
- Model:
- XBR85X850G
- SKU:
- 6331606
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.4 out of 5 stars
- Brightness
Rating 3.8 out of 5 stars
Customers are saying
Customers value the 85" Class LED X850G Series 4K UHD TV for its exceptional picture quality, large screen size, and affordable price. Many customers rave about the stunning visuals and vivid colors, while others appreciate the ease of setup and user-friendly interface. However, a few customers have expressed concerns about the TV's short lifespan, lack of local dimming feature, and blooming around logos.
This summary was generated by AI based on customer reviews.
Set up and google use are easy to understand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I didn’t buy the newer more complicated model.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is uhhhhhhmazing!! Awesome features, great price
I would recommend this to a friendBest large screen tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at LG and Sony. Sony by far has the best screen
I would recommend this to a friendsuper TV for those who have the space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.employee very helpful and good about showing your products
I would recommend this to a friendLarge white spots and sound glitches galore.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recieved this as a 50h birthday gift. I love the girl (always)and the tv (sometimes) . The sound just quits when attached to a high end reciever when streaming using the tv. To get the sound back is an arduous and annoying process when trying to watch a movie. The software is up to date and the cables are high speed high quality cables. We started watching using speakers only to have the same problem. Foe the most part the tv works. If your car worked as well as this did you would get a new one under the lemon laws. I don't know that an exchange would fix this based upon all of the other people with similar problems. I wish sony or best buy could fix this. I have two other Sony TVs that work flawlessly.
No, I would not recommend this to a friendTv is ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as good as I would have expected it to be
No, I would not recommend this to a friendLove It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks GREAT and sounds Great in my new Living Room
I would recommend this to a friendBest tv ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television. Graphics are bad as*. I love this.
I would recommend this to a friendSony for the WIN!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 85” Sony TV is the focal point of my media room.
I would recommend this to a friendExcellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer with Kira Holtz! Great Purchase!
I would recommend this to a friendAmazing quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than happy with this purchase. Amazing value.
I would recommend this to a friendWe are very happy with our purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!!! We are very happy with our purchase!
I would recommend this to a friendDon't buy this TV. You'll hate it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple problems with it out of the box. Screen had lines appear on it less than a week into use. I now have a massive piece of garbage mounted to my wall. Buy another TV and avoid the frustration. Would probably recommend going with another brand also.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MB615,
Thank you for choosing and purchasing Sony X850G 4K Ultra HD Smart TV.
Sorry that you are experiencing these lines right out of the box. This is definitely not the experience we want our customers to have, especially when purchasing such a large screen.
We believe that this TV is in need of an exchange.
Our team would need to request a few more additional information from you.
May we contact you directly to assist you? If so, please email the below information to [email protected] or call us on 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950G.
We value you being a Sony customer and hope you will shop with us again. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Additional investment required
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Additional investment required to maximize 4K usage
I would recommend this to a friendBlooming and eARC issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked great but it is placed in a completely dark theater room of the house. On dark scenes and contrast, you can see the dark blooming or bleeding in all parts of the tv. The blooming or bleeding really takes away the enjoyment of watching from this tv. Then, it had plenty of eARC compatibility issues especially with different brand receivers and UHD players. I was not satisfied with this purchase and issues I ran into with this tv.
No, I would not recommend this to a friend- Cons mentioned:Remote control
WIFI & REMOTE ISSUES
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had so many problem with WIFI and the remote, GEEK Squad been here over the past few years replacing parts over and over.
No, I would not recommend this to a friend - Cons mentioned:Remote control
No roku codes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use remote with a roku?? Are you being serious with this product at this price that there isn't a remote code to use with a roku?
No, I would not recommend this to a friend Connection issues!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been nothing but a headache since I purchased it in December 2019. I read a handful of reviews that complained about the connection issues this TV has with internet, but bought the TV anyway. I wish I had not. From day one, this TV has frozen, lost connection while playing and lost volume while playing several times while in use, multiple times a week. Sony says to check for updates, wireless connection, etc. to resolve the problem, but the only way to resolve the problem is to unplug the TV from the outlet to restart it. I have the fastest WIFI internet available, but the TV still has issues. For $2500, which was the price I paid in December 2019, I would expect this TV to be capable of keeping an internet connection. As soon as Sony’s customer service department is back in the office after this COVID blows over, I will be returning the TV and purchase a Samsung. Again, many people experience this same issue and it is very frustrating to continually unplug the TV. I would not recommend this TV to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oxner1,
Thank you for purchasing and choosing our Sony X850G Ultra HD Smart TV.
We’re sorry that you’re experiencing these issues. This is usually not the case for our TVs and the experience we want you to have, especially during these troubled times.
Our service is up and running and we would love to help you trouble shoot your issues and get an understanding of your connection and sources.
May we contact you to directly assist? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X850G.
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Sony fan for decades, argued the virtues of Sony over Samsung with family. This one may be my last. The last two Sony's, a 65 inch 1080 that developed bright blue and green lines to this 85 inch that won't keep the sound on. I have to unplug this tv 3-5 times a week to get it allow the sound out the TV speakers instead of "Audio system". I had no problems the first 3 months but the longer I have it the more frequent the sound goes out. I have a Sony A/VR but I don't use it all the time and don't want to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roy74066, We are sorry for any inconvenience you experienced. If you're having audio issues on your TV speakers, Please follow the troubleshooting steps on this link: https://helpguide.sony.net/tv/gusltn2/v1/en-003/08-05_01.html
Your unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Solid TV But issues after 10 Months of use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV at first. EARC stopped working and then video board went out. Sony honored the warranty and had someone out to fix it.
No, I would not recommend this to a friend