4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 680 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality and large screen size of the 85" Class X91J LED 4K UHD Smart Google TV. Many are very pleased with the TV's gaming capabilities and the vibrant colors it produces. While most customers are happy with their purchase, a few have noted that the TV struggles with glare.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 680 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony 85" X91J Television

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I have had many Samsung TVs. I never have a problem with one. So for our new house, which has a very large family room, I wanted an 85" machine. After I decided on the TV I wanted it sold out. This Sony was available and going with the good reviews, I bought it. Right out of the box it works like a charm. Great clarity. Fantastic color. I could not be happier. So if you are looking for a large TV, I would, and will recommend this one. One final thought, it's heavy so two people are a must to set it up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaxPlace, That's awesome! We are glad to hear about your experience with your brand new Sony Bravia TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Boom! You didn’t again.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv, the apps open in seconds. Noticed the image is better when you use the apps directly instead of using Xfinity 4k

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best TV I've ever had

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I've ever owned. I used to buy the holiday TV's which were fine. I did a ton of research but ended up on this LED. I was afraid of the OLED maintenance and risk of burn in. This is a great size for my room and at the $2200 price point, well worth it. The screens is clear. So many reviews and places say it's not bright and that's flat out wrong. I have a room with over 20 lights in it and it does just fine. I would definitely buy it again. Sports are great, movies are the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grant, Wow! We are thrilled to hear that your brand new Sony 4K TV is the best you have ever had. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    85"Sony X91J LED 4K UHD Smart TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 85" X91J LED 4K UHD Smart tv has a truly beautiful picture and is easy to navigate. The Geek Squad was very polite and knowledgeable about the use of my tv. They had to drill a hole in the wall to install the wall mount and even cleaned any dust they created. They also wore shoe coverings so no dirt would be carried into my house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lovewatchingtv, Thanks for sharing your feedback. We are glad that you like the picture quality of your new Sony Bravia LED TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. For pricing and other store-related concerns, we suggest contacting the seller directly. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    You can’t go wrong with Sony

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very vivid colors. Easy to connect. Great sound. Easy for Bluetooth connections.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tootles, We are thrilled to hear that you like the picture and sound quality of your new Sony Bravia LED TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony 85" X91J 4K UHD Smart TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony TV has a picture quality that must be seen to appreciate. The color rendition is spectacular. Shadow Detail is quite excellent. There is online some criticism of this model's total brightness by some "testers". Let me tell you, this TV is quite bright. Ours is in an open concept Family Room / Kitchen / Dining Room. There are 7 windows and a Triple Slider all bringing light into the room and this Sony TV is as watchable as anything out there in this very bright environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALC67, We are glad that you like the picture quality of your new Sony Bravia LED TV. We always strive to deliver the best picture and sound quality with our TVs. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great tv

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have had this tv since feb of 2022 and i absolutely love it, great picture and no issues at all...

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV, with a few misses.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and the smart apps that come with with the TV; however, there is some missing apps, like TNT disappointing when it comes to trying to watch the NBA. Also not very loud, need to add a sound bar to maximize.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    We love it and you can't beat the price!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We picked this up for $1999. I get that it's not OLED or the highest level of LED but I still think it's an outstanding picture for the price. This is great with movies and something that has completely changed our viewing experience in our basement. We love Sony TVs for the darkest blacks and most true colors as well. Just finished Ozark on this and it looked beautiful throughout all scenes. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User, Great! We're glad that you are enjoying the picture quality of your new TV. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    my prefect tv

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this TV, it looks super cute with very defined colors. It's a home theater. Sony is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color and the perfect size over our mantle. Easy set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexis, Great! We're pleased to hear that you like the picture quality, TV size, and ease of setup. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    e

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Samsung q80a before this sony, my samsung had alot of bleeding in dark scenes where it was so distracting i had to exchange it , i am happy to say this one dont have near as much bleeding as the samsung and i got this for on sale on black friday so it was a win for me, its true it doesnt get as bright as other tv but my set up is in a dark room so i cant see any difference between the two

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi leon, We are thrilled that you are happy with your brand new Sony Bravia TV. You chose the best brand this time. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    The big picture!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like being at the theater!!! Great color and dark contrasts. Picture is super clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello momto6, Thanks for sharing your feedback. We always strive to deliver the best picture and sound quality with our TVs. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85in tv

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love tv fits perfect in the living room. Installation on the wall too

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing quality

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of picture is amazing. One of the best TV's I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love this TV!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting to own a TV like this for over 10 years, and I finally found it. The good, well it is 4K, it works well in my dark media room. The blacks are truly black, the clarity is incredible. When I was looking at side by side comparisons with the higher end 4K TV's, I did notice a difference in clarity. But really when I got it home and started watching it, I really can't tell. To me it is not worth the additional money for the higher end 4K Sony's I could have purchased. I don't need the latest and greatest. This picture is incredible as it is. Others have mentioned darker in the corners. I havn't noticed that. My media room is pitch black dark, so I will see any deficiencies, and I don't see any. The processor does a great job, as there is no lag or problems with video processing with this large screen. In general, for the size of the screen, there are really no video issues at all. Sound, I have not installed a sound system yet, so I am using the TV's system. While it isn't surround sound, or even a sound bar, it does have pretty decent quality for TV sound. You don't need to get a separate sound system, but it also does not have theater quality sound either. This TV is that one item that I have been wanting since I first saw one around 10 years ago. Its is everything I wanted and more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FortWorth, We are glad that you love your new Sony TV and it has everthing that you wanted. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best for the Money

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV. Amazing picture and nice features. Well worth the money. Complete satisfaction with the investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomP, We are thrilled that you like the picture quality and features of your new Sony BRAVIA 4K smart Google TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Very impressive

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a broken Optoma P1 projector, that I was very disappointed in. I was hesitant to go from a 100" screen down to 85", but the picture quality of this set more than makes up for the size difference. Impressed with colors and motion most. Very happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gwillie13, Thank you for sharing your feedback. We are glad that you are very impressed with your brand new Sony TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent Sony_US

  • Cons mentioned:
    Local dimming, Vrr

    Rated 3 out of 5 stars

    Good picture, absolutely horrible local dimming

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been running a bunch of test on the tv since I got it. I like it, I do. But it does have some serious problems if you are picky with TVs and some blatant problems in general. The local dimming is possibly the worst I’ve seen on any tv in quite some time. The screen will light up when white logos are on the screen and it has a dark background. It’s not noticeable so far when movie watching but in apps and games it’s extremely noticeable. The people who set up my tv noticed it right away during set up as well. I didn’t expect it considering the tv was fairly expensive. It’s really really bad with local dimming. It’s not what expected when purchasing a full array local dimming tv. Another noticeable issue is the motion handling. During movies you may see some stutter during scenes with movement. I’m not sure what causes it cause some scenes look flawless and others have what looks like lag during movement. It’s not just fast moving scenes. Even a few slow panning scenes I’ve watched had it occur. I’ve tried messing with the motion settings but I still see it occurring. If there is some settings that fix this I will edit the review. Going to reach out to Sony about it. Some of the things picky people like myself my find off putting is you can’t seem to use VRR and Dolby vision at the same time while gaming, which I found pretty strange but it’s not a huge deal due to me using this for movies mostly. I may return the tv, I probably would have already if I didn’t have lights and such installed on the tv during the set up. If I take them off I’ll have to buy new light strips and that will be a process. I’ll edit the review if I find fixed to some of these issues. The local dimming issues even friends who aren’t into TVs have noticed when I’ve had them check the tv out. That’s the biggest issue I’ve seen so far with the TV

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yungprovolone, We are regret to hear you are having issues with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. You may consider adjusting the light sensor feature of the TV instead and other picture-related concerns. Adjusting the Motion like the Motionflow or CineMotion may also resolve the issues during movement when watching movies. For more details, please visit the link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html. Make sure to update the firmware of your TV by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the TV and resolve any possible software-related issues.

      Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very Good Viewing Experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a lovely Tv, I love the picture quality and the sound quality also, I recommend this Tv ,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AkeemA, We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA 4K smart Google TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent Sony_US