Customer Ratings & Reviews

Hi RobertH, thank you for your feedback! We are thrilled to hear that your new K-98XR50 is a great fit for your space.

The BRAVIA 5 offers stunning picture quality with vibrant colors and sharp details, plus smart features like easy streaming and voice control to enhance your viewing experience.

Thank you for becoming a Sony customer!
Best regards,
Estefany

Hi GCKK,

That is absolutely wonderful to hear! Thank you for choosing the Sony BRAVIA 5 and for sharing this incredible 5-star review.

Making you feel like you have your very own mini movie theater at home is exactly what we designed this TV to do. We poured our best picture technology into that magnificent 98-inch screen to deliver truly immersive, amazing quality.

Enjoy every cinematic moment—from the deepest blacks to the brightest highlights—and thank you again for being a valued Sony customer!

Best regards,
Dominick

Hello Reviewer,

Thank you so much for your feedback! We're thrilled to hear you're enjoying watching your favorite shows on your new Bravia 5—big screen and exceptional picture quality!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hello Mejia,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your K98XR50 TV and are enjoying the best theater experience so far. The excitement of playing PS5 on it sounds fantastic, and we hope it brings you many hours of immersive entertainment. Thank you for sharing your enthusiasm!

Best regards,
-Fred

Hi Norm,

We're thrilled to hear you're enjoying the excellent picture and the immersive experience of the 98" screen! We also appreciate you sharing your positive feedback about the installation.

Thanks for choosing Sony. Best regards, Eliab

Hello BUZZ,

Thank you for choosing Sony!

We couldn’t be happier to hear that the K98XR50 TV delivers outstanding performance and excellent value. It’s rewarding to know that the balance of quality and price resonates so well with you. Thank you for highlighting these strengths!

Best regards,
-Fred

Hi JohnL,

Thank you for the excellent 5-star review!

We're excited to hear you are enjoying the Sony BRAVIA 5. It's fantastic that you found a way to enhance your audio experience with an external speaker to perfectly suit your needs. Our TVs are designed to be at the heart of your home entertainment, and we're happy to hear that it's working so well as the centerpiece of your setup. We hope you continue to enjoy a truly immersive viewing experience!

Thank you for choosing Sony!

Best regards,
Dominick

Hi MattV,

We're so happy to hear that you're satisfied with your new BRAVIA 5 TV's performance and surround sound integration. It's fantastic to know you feel it's a great value, as we strive to deliver premium features that our customers love. Thank you for sharing your positive feedback!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, RobertP!

We are so pleased to hear that you love your new K-98XR50 television. It's rewarding to know that you are happy with the great picture quality and the impressive size. We're thrilled that you're happy with your purchase.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi WayneR,

That's absolutely incredible to hear! Thank you for the wonderful review of the Sony BRAVIA 5. It brings us great satisfaction to hear that it’s proving to be an amazing TV and that the massive, crisp picture is 10 times better than your previous projector setup. That stunning, bright display and detail are exactly what we strive for with our large-format BRAVIA models.

Thanks for choosing Sony to be part of your home entertainment setup!

Regards,
Dominick

Hi DariusP!
We are really happy to hear your thoughts about the BRAVIA 5! The TV’s advanced picture technology makes colors and details really stand out and having 4-channel audio can bring out the surround sound effect much better than TVs with fewer channels.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for the feedback, CharlesM!

We are absolutely thrilled to hear that you are enjoying the fantastic picture quality of your K-98XR50 TV. Delivering a stunning visual experience on such a large screen is precisely what we aim for with our advanced processing technology.

We also appreciate your honest advice regarding the setup. You are absolutely right—due to its impressive size, having assistance with unboxing and mounting is highly recommended to ensure a smooth and safe installation.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi GaryM,

We're thrilled you love the BRAVIA 5! The lovely bright picture quality and elegant design are exactly what we aimed for. We really appreciate your support and hope you continue to enjoy the vibrant viewing experience!

Thanks for choosing Sony.

Regards,
Dominick

Hi JamesP,

We're so glad to hear that you're enjoying the stunning picture quality and impressive value of your Sony BRAVIA TV. Thank you for the fantastic 5-star rating—it truly means a lot! The immersive cinematic viewing experience of your Sony K98XR50, with its expansive 98-inch screen and advanced XR processing, makes every detail shine. We're happy to hear your purchase at Best Buy was so smooth.

Thank you for choosing Sony—may your day be as brilliant as your TV's display!
DiegoV.

Hi Penny!
We are immensely pleased to hear that you've received your new BRAVIA 5! We're confident that its stunning 4K HDR picture and immersive sound will elevate your home entertainment experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ChrisH,

Thank you for considering Sony products.

We apologize for the inconvenience with your K98XR50 TV. We understand how frustrating it is when a product doesn't perform as expected, especially after your investment.

This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred