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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 1799 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are positive about the camera quality, ease of use, and overall performance. Many customers also appreciate the battery life and lightweight design. Some customers find the menu system and price to be drawbacks. A few customers mentioned a learning curve and issues with the touch screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,799 reviews
  • Rated 1 out of 5 stars

    WORST EXPERIENCE AT BESTBUY!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely furious about the horrific experience I’ve had with your store! I purchased the Sony A7III with the kit lens and two additional lenses just last week. After using it for three days, I tried connecting it to the Creators app only to discover that the Wi-Fi and Bluetooth weren’t working. So, I went to your Oakdale MN location to exchange it, but they told me there was no stock, and I would have to pick one up from another store. Since I don’t have the time to waste on that, I reluctantly decided to upgrade to the A7IV. After making the purchase and getting home, I was shocked to find that the box was already opened! Furious, I drove all the way back to the store, and when I told them about it, they insisted on an exchange instead of a refund, even after everything I’d been through! First, the camera I bought was defective, and now I’m handed an opened box as a replacement. How is that acceptable?! On top of all this, they had the nerve to try and charge me a restocking fee! I paid for the restocking fees on the lenses without issue, but for the camera? Absolutely not! I want to make this clear: this is NOT MY FAULT. I paid for a brand new camera, and I get a defective one, then an opened box camera as a replacement, and I’m still expected to pay for your mistakes? The manager even had the audacity to question why I didn’t want an exchange! Why should I have to pay anything? The camera was defective, then opened, and you’re still charging me a restocking fee?! This is outrageous, and I feel completely disrespected. The manager could have easily waived that fee, but instead, I’m treated like this? This entire situation is unacceptable, and I won’t stand for being forced to pay for something that was never my fault. Do better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony’s great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just switched over from Canon and I am loving my decision. Was in between this and the Canon EOS R but ultimately chose this beast. I’ll miss my fully articulating touch screen but I’ll manage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kcrain24,
      Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with us. We are excited to hear that you are enjoying our products. Your feedback will help be considered when developing future Sony Products.
      -Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony A7iii

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this camera late 2021 because new one was going to be very hard to get. Glad I did. Its an excellent camera and even with the kit lens it can do most everything well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a nikon d5600 to this sony a7iii There was a major shift of difference amongst those two. Def fell in love with my purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxa, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Great camera and still competitive for new versions and model of camera. And worth it for the price you pay

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alcja,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for sharing your feedback about the A7M3 camera. We are glad to hear that you found it as a great camera and think that it's worth the price you paid for it. Thank you for choosing Sony!

      For any questions or concerns, you can reach us at 239-245-6360.

      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Clean Images

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is awesome! I wish i could buy the 7siii but out of my price point. However, this will do more than enough for youtube and real estate. Moved from Canon to Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. Thank you for the review and thanks for choosing Sony! Sony_US

  • Rated 5 out of 5 stars

    The GOAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera on the market hands down and easy to use !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OthaGOD,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you found it as the best camera in the market. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 6-15-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Beautiful Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is soo amazing I absolutely love it! And I’m learning a lot!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VimbainasheM, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you loved it and found it as an amazing camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 3-16-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    BEST CAMERA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera ever!!!! The quality and size is perfect. So good for both Photos AND Video

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaP,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you found it as the best camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-16-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is really very good and it’s clarity is so clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SupreethV,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you found it as a good camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 6-15-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    In love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending a lot of time trying to figure out what direction I wanted to go with a new camera I decided on Sony. I felt like a cheating girlfriend leaving Nikon behind but this camera has exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from canon to this little guy and its been pretty fantastic. The only issue is that i am still not used to the smaller size and i have large hands, but in time that wont be an issue. Quality and speed of camera are very impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and great camera!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a great photo and video camera this is your camera! For the price it's amazing! I use to have a cannon and since purchasing Sony brand I have never looked back. A new level of quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Upgraded from a Cannon 60d and i cant believe the things i have been missing. Way better low light performance and best of all, no cropping anymore because this is a full frame sensor!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! Sony_US

  • Rated 5 out of 5 stars

    Great Mirrorless, Full-frame Camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the open box item It is still the great camera. The lens has great quality for beginners. the best and recommendable camera for Mirrorless full-frame camera

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MCKO, Thank you for sharing your experience with us. Sony's commitment to customer satisfaction is our top priority. We're happy that the a7M3 kit meets your standards. Your review will help future customers with their decisions. -Vincent Sony_US

  • Rated 5 out of 5 stars

    Fantastic Camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera that does everything you would want and more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gunghoang, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you think our camera is an all around camera that is perfect for any type of project. Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Sony camera a7 III

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Great deal at best buy . Love the new camera !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsainF,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7M3 camera. We are glad to hear that you loved this camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-25-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Love Sony

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my Favorite camera now before I used a Nikon and I don’t think I’ll ever use it again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Plm98,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE7M3 camera. We are glad to hear that you loved the camera and it has now became your favorite camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-18-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Best Value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! Using it for Podcast Setup. Only drawback is 29min limit on video.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HersonLR,

      Sony commitment to customer is our top priority.

      Thank you for your feedback on our ILCE7M3 camera. We're glad to hear that you're happy with our product and find it worthy to buy. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      12-24-2023

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Phenomenal Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes phenomenal pictures with great quality, I can’t wait to keep using it for my business!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjio,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE7M3 camera. We are glad to hear that you loved the camera as it captures images with great quality. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-20-2023
      Sony Social Support Sony_US