Customer Ratings & Reviews
- Model:
- ILCE7M4/B
- SKU:
- 10559822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Alpha 7 IV camera quality, ease of use, and overall performance. The auto focus, resolution, price, and included features are also well-received. However, some customers have noted that the camera can be prone to overheating and is a bit heavy for daily use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Overheating
Overheated fast! Defective maybe??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could just be the model I had but even after adjusting the settings it would still overheat and shut off after about 20 minutes of recording. Everything else about was great but the overheating makes it not practical at all. Returned as defective.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayDee,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE7M4 camera. We are sorry to hear about your experience. We suggest you contact our phone support at 239-245-6360 so that we can do further troubleshooting. Thank you for choosing Sony.
Regards,
Larry 2-22-2024
Sony Social Support
- Pros mentioned:Overall performance
Upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and they loved it! Great upgrade for them
I would recommend this to a friend Shutter issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don’t. Go with Nikon or Canon. I’ve had two within 10 months and luckily the warranty covered it. I will be saving for a different brand. Never again
No, I would not recommend this to a friendCamera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! But Expesive! Have to buy lens seperate ! Not sure if it is worth the cost
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doca1,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE7M4 camera. We are glad to hear that you found it as a nice camera. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 12-16-2023
Sony Social Support
purchased the camera - out of stock not refunded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.camera is amazing. Wish best buy would ship to me.
I would recommend this to a friendTERRIBLE Customer Service!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually haven't even gotten a chance to try it out. I was away for work when it was delivered and no one was available to sign for it. Neither Best Buy nor UPS were willing to work with me on a suitable delivery method that fits my work schedule. I even offered to drive in and pick it up from the UPS facility when I was available. NOPE!! Instead it was sent back and Best Buy charged me a whopping 15% restocking fee for something that was NEVER opened!!! Further more, I am unable to get ahold of anyone at Best Buy because their customer service agents work the same time I do. I am furious!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngryCustomer,
Sony commitment to customer satisfaction is our top priority.
We sincerely apologize for the inconvenience caused. We understand your frustration and we're sorry to hear about your experience. But it would really be great if you can talk directly to the store to address your concern accordingly.
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
12-21-2023
Sony Social Support
Just wait...eye af issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this camera if you want it for the eye auto focusing they claim is so great. It is terrible. The green focusing box is jumpy and vibrates as if it’s trying to focus on the eye but can’t nail it. More than half my shots are focused on the eyelashes, eyebrow, or side of the eye...rarely on the iris itself. Best Buy won’t let me return without charging a 15% restocking fee, which is ridiculous considering it’s a defective camera. Sony is looking into the issue because this is a common problem that many other people are having. If you’re considering purchasing this camera...wait until Sony has corrected this issue. And whatever you do, purchase from another retailer who won’t charge you to return a defective camera.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello. Sony commitment to customer satisfaction is our top priority. We are saddened to hear that you are not happy with the performance of your ILCE7M4, and your experience. However, we appreciate you taking the time to leave this feedback. If you need further assistance troubleshooting this issue please contact us directly through the link below.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=di
Bad delivery Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order delivery date was 22nd November but they are still not delivery my order today is 25th November. I’m really disappointed
No, I would not recommend this to a friendCamera was Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the camera was damaged, the sensor did not work got stuck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoRamirez, Thank you for taking the time to share your experience. Sony's commitment to customer satisfaction is our top priority. We're sorry to hear about the sensor. Please reach out to Sony Support at 239-245-6360 so that we can help you resolve this issue as soon as possible. Thank you. -Linda Sony Social Support
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open box and it’s broken already no customer service
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Well rounded choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a while. It remains the well arounded camera that sony made out there. Good price nowadays and good at both photography and video creation.
I would recommend this to a friend Great hybrid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying taking pictures and videos. Way to set up and use. Got it on sale so even better value
I would recommend this to a friend- Pros mentioned:Ease of use
Sony A74 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony A74!! This camera is fantastic, hands down. And I love the ease of use and user-friendly menu made it extremely easy to set up. I just recently used this camera as my daily-driver for a few shoots that just passed, and it exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user194134, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7M4 camera. We are glad to hear that it exceeded your expectations. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Regards, Larry 3-23-2024 Sony Social Support
- Pros mentioned:Camera quality
awesome sauce
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this camera works great, although expensive, i would recommend to people that are more experiences in the photography career
I would recommend this to a friend - Pros mentioned:Camera quality
Sony Cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding camera a gift for my daughter came on time high quality
I would recommend this to a friend - Pros mentioned:Overall performance
My review on the Sony a7iv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did my research on this camera and thought it would be perfect for my needs. Safe to say I made the right choice of purchasing this camera.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user991342,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE7M4 camera. We are glad to hear that it met your expectations. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 12-16-2023
Sony Social Support
- Pros mentioned:Camera quality
New user to Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been enjoying using this camera. Really great pictures and the color is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User105559,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ILCE7M4 camera. We're glad to hear that you've been enjoying using our camera so far. Thanks again for choosing Sony!
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
12-12-2023
Sony Social Support
Certainly as Curly would say!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying from Best Buy…,. Is buying with confidence knowing that they will be there, when others won’t. Times we live in don’t risk your hard earned money on a maybe. They will match a trusted seller. (Remember Trusted seller!) Beware of third party pirates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasS,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your feedback about the ILCE7M4 camera. We are glad to hear that you are very happy with your purchase. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 10-20-2023
Sony Social Support
Purcahses and subsciption
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure billing address is correct however best buy is fast in the deliveries
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Entertainment, Sony's commitment to customer satisfaction is our top priority. Thank you for sharing your feedback. We are happy to hear you have given this camera a star rating. Thank you for choosing Sony. -Linda 12-30-23 Sony Social Support
Upgraded from a7iii
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great camera. Upgraded from a7iii and it was worth the upgrade for the newest features and newest processor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your feedback about the A7M4 camera. We are glad to hear that you found it a great upgrade for your previous camera because of the newer processor and features. Thank you for choosing Sony!
If you have questions about this camera, please feel free to contact us at 239-245-6360.
Regards,
Larry
Sony Social Support