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Customer Ratings & Reviews

Your price for this item is $3,798.00
The comparable value price is $4,199.99

Customer reviews

Rating 4.9 out of 5 stars with 239 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-239 of 239 reviews
  • Rated 5 out of 5 stars

    AI on camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera i ever used. the AI included is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EusebioC,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE7RM5 camera. We are glad to hear that you loved the camera and that this has been your best camera ever. Thank you for choosing Sony!

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Great All-around Sony Camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera. I’ve been using it as my main camera for everything from taking pictures to live streaming!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CosmicPilsung, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7RM5 camera. We are glad to hear that you loved it. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 2-10-2024 Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good camera but the price on the shop online was 3200 and they sold it to me for another price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbdulmagedA,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7RM5 camera. We are sorry to hear about your purchasing experience but we are glad to hear that you found it as a good camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-22-2025
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Sony A7R V

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera with lot of specifications and has e mounts easily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GangadharA,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE7RM5 camera. We're glad to hear that you're happy with the quality of our camera. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      12-24-2023

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Upgraded to A7RV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this camera! I upgraded from the A7RIII and the autofocus is just amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrudiP, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera and its autofocus improvements. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 1 out of 5 stars

    BEST BUY NOT RECOMMANDBLE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST BUY REVIEW - I BOUGHT THIS CAMERA ON JAN 2023 , IT BROKE DOWN ON DEC 2023, HENCE THEN BEST BUY HAS BEEN A NIGHT MARE FOR ME . MULTIPLE VISITS TO THE STORE, COUNTLESS NUMBER OF HOURS WITH THE BEST BUY AGENTS ON THE PHONE . AND NO CAN HELP ME . IN LAST 3 MONTHS THE CAMERA STOPPED WOKRIN THRICE AND THEY REFUSE TO EXCHANGE IT .I HAVE A PROTECTION PLAN BUT ITS NOT FOR ANY NUMBER OF REPAIRS . THE CAMERA STOPS WORKING IN THE MIDDLE OF MY SHOOTS. YET NO ONE IS ABLE TO HELP ME WITH THIS . I AM SO SO DISSAPPOINTED WITH BEST BUY . I BOUGHT THIS PRODUCT AND NOW I AM STUCK WITH IT UNTIL THEY DECIDE IF THEY WANT TO REPLACE IT OR FIX IT AGAIN AND AGIAN AND AGIAN.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PHOTOGRAPHER, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7RM5 camera. We are sorry to hear about your experience. If the camera is still within the exchange period, contact the dealer. However if they are unable to assist your or it is outside their exchange period, we suggest you contact our phone support at 239-245-6360 so that we can help you. Thank you for choosing Sony.   Regards, Larry 2-22-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    The Almost Perfect Camera!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one of the most perfect cameras i have ever used! If it was better in low light things would be better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrDuendi, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the camera on Dec 7th. Turned it on and it cycled on and off for 30 seconds. Sometimes it would turn on, sometimes not. I was on the phone with Sony troubleshooting and they told me it was defective. I went back to Best Buy and returned the camera. When the camera did turn on, I was able to obtain several photos. I was in aww with the focusing and quality of the photos. I just hope Sony didn’t rush out the camera without quality control. I did order a new one and waiting for it to ship.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We do apologize for the experience you are having. We greatly appreciate your honest feedback and do hope you are able to enjoy all the features the A7RV has to offer. Should you need further assistance please feel free to contact us directly. Thank you for choosing Sony! - Glenn Sony_US

  • Rated 5 out of 5 stars

    7rV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera!!! Delivered on time and would strongly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ajmc, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed about the shipping BestBuy sent me a used product while I purchased the brand new one

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThienN, Sony's commitment to customer satisfaction is our top priority. We are sorry to hear about your experience, please reach out to the retail dealer for support. Thank you for choosing Sony. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Unleash Your Creative Vision with Precision

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a passionate photographer, I recently upgraded to the Sony Alpha 7R V, and I must say that it has been a transformative experience. This full-frame mirrorless camera, available in a sleek black finish, is nothing short of extraordinary. Here's why I consider it a game-changer: Exceptional Image Quality: The Alpha 7R V's 61-megapixel full-frame sensor delivers breathtaking image quality. The level of detail, dynamic range, and color accuracy is simply outstanding. Whether I'm capturing landscapes, portraits, or intricate details, this camera consistently impresses with its sharpness and clarity. Incredible Low-Light Performance: This camera excels in low-light conditions. The ISO range is expansive, and the results are remarkably noise-free. Shooting in dimly lit environments or during golden hour is no longer a challenge; it's an opportunity for creativity. Lightning-Fast Autofocus: The Alpha 7R V boasts an impressive autofocus system that locks onto subjects quickly and accurately. Whether I'm tracking moving subjects or focusing on a specific point, this camera's performance is reliable and ensures I don't miss critical shots. High-Speed Shooting: With the capability to shoot at up to 20 frames per second, this camera is a beast when it comes to capturing fast-paced action or wildlife photography. It's a versatile tool for a wide range of photography genres. Robust Build Quality: The camera's build quality exudes durability and professionalism. The black finish gives it a sophisticated and elegant appearance, and it feels solid in hand. Weather sealing provides peace of mind when shooting in challenging conditions. Customizable Controls: The Alpha 7R V allows for extensive customization of buttons and functions, enabling a personalized shooting experience. This flexibility enhances workflow efficiency and ensures I can adapt the camera to my preferences. Impressive Video Capabilities: For videographers, this camera offers 4K video recording with stunning clarity and cinematic depth. The inclusion of S-Log and HLG profiles provides flexibility in post-production, making it an excellent choice for multimedia creators. Wireless Connectivity: The camera's built-in Wi-Fi and Bluetooth make it seamless to transfer photos to a mobile device or control the camera remotely using the Sony mobile app. It enhances workflow and allows for quick sharing on the go. Vast Lens Selection: Sony's extensive lineup of E-mount lenses provides endless possibilities for expanding creativity. Whether it's a prime lens for portraits or a versatile zoom for travel, the Alpha 7R V can adapt to various shooting scenarios. In summary, the Sony Alpha 7R V is a powerhouse of a camera that caters to the needs of both professional photographers and advanced enthusiasts. Its remarkable image quality, swift autofocus, and robust build make it a top choice in the world of mirrorless cameras. While it comes at a premium price, the results it delivers are worth every penny for those who demand the best in their photography. If you're looking to take your photography to the next level, this camera should be at the top of your list. It's a true masterpiece that unlocks limitless creative potential.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peps913,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your very detailed feedback on our ILCE7RM5 camera. We're glad to hear that happy and very satisfied with our camera. Your satisfaction means a lot to us.

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle 10-22-2023

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera, and also the Best Buy team did everything possible for me to get it in the morning at 9am and I ordered it almost at midnight the day befre.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IlirB,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE7RM5 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.
      Regards,
      Larry 12-9-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Extremely great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen I don’t even own or have this camera yet(hopefully in the future I will) but this camera is everything that I need and want !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback! We are happy to hear that our ILCE7RM5 camera aligns with your needs and expectations. It's great to know that the features we offer meet your requirements. We truly appreciate your interest.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great customer service, great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony mirrorless camera! Best Buy had it available for pickup on the same day. Looks like their business model is turning around for the better. Thanks!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AIT1, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are loving this camera. Thank you for choosing Sony. -Linda 3-7-25 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect camera to me. Love working with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BehnazS, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7RM5 camera. We are glad to hear that you loved using this camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 3-30-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony A7RV, feature packed!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthy upgrade from the A7riv, great auto focus, better IBIS, amazing camera!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricB, Thank you for sharing your feedback with us. We're so happy to hear the performance of this camera has exceeded your expectations. We couldn't agree more about this camera being an amazing upgrade from the A7rIV. Thank you again and thank you for choosing Sony. Sony's commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic beast of a camera . Very happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andyk, Thank you for sharing your feedback with us. The A7RV is definitely a beast with all its features. We hope you continue to enjoy the performance and features of this amazing camera. Thank you for choosing Sony. Sony's commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Good camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was undecided between A7RV and A1. I am happy with The A7RV. It does the jobs well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TreyD, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7RM5 camera. We are glad to hear that you are happy with you purchase as it met your expectations. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 2-24-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has really helped with prices and grewt customer service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE7RM5 camera. We are glad to hear that you are happy with your purchase. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-25-2023
      Sony Social Support Sony_US