Customer Ratings & Reviews

Hi Anthony, we're glad you like the design of our product. We're sorry to hear that you have issues with your new Sony unit. Please make sure your devices are up to date with the latest firmware:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9000/downloads

Enable BRAVIA sync on both TV and soundbar. Power reset both the TV and the soundbar by unplugging them from the power source for 60 seconds. Please follow this link for more details:

https://www.sony.com/electronics/support/articles/00223961?utm_source

If issues persist, please reset the soundbar:

https://helpguide.sony.net/ht/208283c/v1/en/contents/117_Resetting_the_Speaker_System.html


If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hello Debachu,

Thank you for considering Sony products.

We're honored to hear that you selected the HTA8000 sound bar for your new Sony TV. We sincerely apologize for the difficulties you experienced with the setup and operation, as well as the sound quality falling short. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously. Please be assured that we will forward your comments to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products. Thank you for sharing your thoughts with us.

Best regards,
-Fred

Hello LucP,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the HTA9000 BRAVIA Theater Bar and its excellent sound quality. Your positive feedback truly motivates us to continue delivering products that enhance your entertainment experience. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi Jaypher,
Thank you for such a great review! We're happy to hear you like the fantastic sound and simple setup of your BRAVIA Theater Bar 8. For personal and privacy concerns: Sony has a Privacy Policy to help protect your personal information. Sony does not share any personal information with third-party companies without your consent. We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi ArthurC, we're thrilled that you like the ease of use and sound quality of our product. Thanks for choosing Sony! ~Earl

Hey techgh, thank you for your positive review of the Sony Theater Bar 8!

We are thrilled to hear that you are very satisfied with its ease of connecting and overall sound quality. It’s fantastic to know that you had a seamless experience compared to your previous sound bar and that you have not encountered any connectivity issues with our product.

We appreciate your feedback and glad to have provided you with a better home theater experience. Enjoy your BRAVIA™ Theater Bar 8 and feel free to reach out if you need any further assistance.


Thank you for choosing Sony!

Gus

Hello FranciscoE,

Thank you so much for your incredible review of the Bravia Theater Bar 8!

We are absolutely thrilled to hear that it has become an essential part of your home entertainment and that the great sounds make watching movies a "pure joy."

Your recommendation is highly valued, and we especially appreciate you highlighting how well it pairs with a Sony Bravia television.

We're delighted you're loving the powerful and clear sound, and we hope you continue to enjoy countless cinematic moments with your Sony setup!

Thanks for choosing Sony,

Sincerely,
Jenn.

Hello Beeks,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying the outstanding sound quality of the HTA9000! Your setup with the HDMI-ARC connection to your Sony Bravia 75-inch TV is perfect for optimal sound experience. It’s wonderful to learn that you are enjoying the product.

Best regards,
-Fred

Hi MichaelC,
Thank you for taking the time to share your thoughts with us. We're pleased to hear that you appreciate the sound quality and theater experience provided by the HT-A8000.
We understand that the installation process can be a bit challenging and we appreciate your feedback on this aspect. Your input is invaluable as we strive to enhance user-friendliness for all family members.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi ChrisC,

We are ecstatic to learn that you found the Sony BRAVIA Theater Bar 8 easy to mount and are enjoying its great sound! It is designed to perfectly complement your Sony TV, creating a fully immersive home theater experience. Thank you for choosing the Sony to elevate your entertainment.

Regards,
Dominick

Hi CandyC,

We're elated to hear that your Sony speaker has completely transformed your listening experience! Thank you so much for the incredible 5-star rating—the immersive, crystal-clear sound and the way voices and background effects stand out are true highlights of the Sony BRAVIA Theater Bar 9.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Awesome, HappyCamper! We're glad you like your sound bar. Enjoy and thanks for choosing Sony. -Craig

Thank you so much for sharing your detailed feedback about the Bravia package and the HT-A9000, KadenE. We’re truly sorry to hear that your experience with the soundbar hasn’t met your expectations, especially in comparison to the HT-A7000. We take input like yours seriously as it helps us understand real-world use and improve both our products and support.

Addressing Your Main Concerns
App-Based Setup and Configuration
You mentioned that most of the HT-A9000’s setup and settings are only accessible via the BRAVIA Connect app, and that this wasn’t clearly stated in the manual. Your observation is valid—the HT-A9000 relies on the BRAVIA Connect app for the majority of setup steps, device management, and sound customization options. This design enables advanced features like network integration, seamless firmware updates, and system control from a smart device, but it can be less intuitive for users who would prefer traditional remote or panel-based configuration. We understand that this shift might not feel convenient for everyone, and your feedback will definitely be shared with the development team.

Sound Optimization and Tweak Options
It’s disappointing to hear that the sound optimization process, especially when using your phone’s microphone, hasn’t delivered satisfying results. The HT-A9000 aims to provide immersive surround through features like 360 Spatial Sound Mapping, which calibrates sound based on room characteristics using the app and your device’s microphone. While this technology is designed for flexibility, we recognize that it may not always match the level of manual sound tweaking or interface accessibility some users expect. Your direct comparison to the HT-A7000—praising its sound, physical configuration options, and unit-based settings—highlights real differences in how each model approaches user control and optimization.

Value and Feature Differences (HT-A9000 vs. HT-A7000)
The HT-A9000 is indeed Sony’s newest flagship, boasting more speakers and next-gen spatial audio features. However, your point about the value proposition and user interface, especially when compared with the HT-A7000, is valid. The HT-A7000 provides a more traditional remote interface and settings that are accessible directly on the unit, which some users may find preferable.

Integration and Plug-and-Play
We’re glad to hear that you found the integration with Bravia TVs straightforward and the setup process relatively easy—even if much of it is app-based. The plug-and-play harmony within the Bravia ecosystem remains a focus for us, and your positive note on this is appreciated.

Support Options and Next Steps
If you are open to it, our support team would be happy to troubleshoot your specific setup to see if any adjustments or updates can help improve the sound quality and user experience. Sometimes running the sound field optimization again, ensuring all devices have the latest firmware, or tweaking room placement can lead to significant improvements.

Your feedback comparing models like the HT-A9000 and HT-A7000 is invaluable as we strive to balance innovation with usability. Your concerns will be shared with our product teams for future updates and documentation improvements. If you decide to give the app-based features another try, or if you have further feedback, please let us know—we’re here to help.

Thank you again for your honest review and for being part of the Sony community.

Best regards,
Gus
Sony Social Media Team

Hi JohnM, we feel privileged to hear you're enjoying your Sony - BRAVIA Theater Bar 8. From the easy setup with the app to the incredible sound performance—especially with those Atmos demo videos, it's great to know it's living up to what you'd hoped for. This soundbar was designed to deliver truly immersive, cinematic audio, and we're thrilled it's made such an impact in your home. Thanks for choosing Sony! Best regards, -Dominick

Thank you for your wonderful review, EllenS!

We are so pleased to hear how happy you are with your new HT-A8000 Soundbar! It's fantastic to know that you're enjoying the great sound and that it's working so well with your TV for a seamless home entertainment experience.

We designed the HT-A8000 to deliver stunning, immersive audio and simple connectivity, so your feedback is a perfect validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi EricS,

We are beyond pleased to hear that you think the sound on the BRAVIA Theater Bar 8 is incredible and the best sound system you have ever heard! Our goal is to deliver an immersive and cinematic experience, and your feedback confirms we are succeeding.

Thank you for choosing Sony. We hope you continue to enjoy the ultimate audio experience!

Regards,
Dominick

Hi Interactive87,

Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying our HT-A9000 Soundbar. It's great to hear that it's delivering such an immersive experience, just like being in the movie itself!
Your kind words about our innovation mean a lot to us. We'll keep working hard to bring even more powerful audio experiences to your home.

Enjoy every moment with your new Soundbar!
Thank you for choosing Sony.
Sincerely,
- Stephanie

Hello JoshuaR,

Thank you for choosing Sony!

We appreciate your feedback regarding the HTA8000 soundbar. Your suggestions for improving your sound system are invaluable to us, particularly when it comes to enhancing your movie-watching experience.

We apologize for any inconvenience you may have encountered while trying to switch back to your TV speakers. To do so, please follow these steps to adjust your TV's audio output settings:

1. Access the Settings menu on your TV.
2. Locate the “Sound” or “Audio Output” option.
3. Change the setting from “Audio System” to “TV Speakers.”

You can review the steps at the following link: https://www.sonylatin.com/en/electronics/support/articles/00007061.

Please note that the steps may vary depending on your TV model and connection method.

If you need further assistance with these steps, we encourage you to reach out to Sony Support for personalized help. You can find technical support information at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht.

Best regards,
-Fred

Hi JonyV,
Thank you so much for sharing your feedback! We are delighted to hear that the HT-A8000 is working perfectly with your television.

This soundbar is designed to deliver immersive audio with its advanced 7.1.2 channel setup and supports Dolby Atmos and DTS:X for a truly cinematic experience. Plus, its compatibility with various Bravia TVs ensures seamless integration and easy control.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MichealB, we're glad you like the sound quality and the design of our product! Thanks for choosing Sony. ~Earl