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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 723 reviews

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    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 723 reviews
  • Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality make sure you are using dolby atmos compatible devices for best quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisV, thank you for sharing your review of the BRAVIA Theater 9. We're glad to read that you enjoy its sound quality. And you are totally right! Utilizing Dolby Atmos-compatible devices truly enhances the overall experience. Thank you for choosing Sony. Regards. -Jenn Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, speak design. I would highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KelvinS,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying the HTA9000 and that its design and performance have surpassed your expectations. The HTA9000 is crafted to provide an immersive audio experience, featuring premium sound quality and a sleek aesthetic that complements any home setup. Thank you for your kind recommendation; it truly means a lot to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Bravia 8 Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value for me. I appreciate the opportunity to purchase open box items.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Todd,

      We're glad to hear that you found great value in your purchase. The HTA8000 soundbar truly enhances the audio experience with its advanced features. One such feature is its compatibility with Dolby Atmos, which delivers immersive, multi-dimensional sound that fills your space and brings your favorite content to life. We hope it continues to provide you with excellent performance.

      Thank you for choosing Sony!
      Best regards,
      -Fred Sony_US

  • Rated 3 out of 5 stars

    mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bluetooth friendly. difficult to connect to other devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesF,

      Thank you for the review and we do apologize for the inconvenience. You may find this link helpful on how to properly connect your device to the soundbar.

      https://helpguide.sony.net/ht/208283c/v1/en/contents/026_Pairing_the_BLUETOOTH_Device.html

      If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as if I’m at the theater.We are delighted with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, t221,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony BRAVIA Theater Bar! With this product, Sound is auto calibrated to your room’s characteristics with Sound Field Optimization, so you can enjoy cinema-style surround sound all around you with 360 Spatial Sound Mapping.

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it…works great with the TV we bought and kits good under the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VickieM, Thank you for sharing your experience. We're happy to hear that you are loving your Sony BRAVIA Theater Bar 8 and that it works perfectly for TV and the other devices. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 1 out of 5 stars

    Terrible and WAY overpriced! Look elsewhere!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you value any sense of audio fidelity and even surround sound imaging this is not the soundbar for you. At this price point absolutely terrible. Bought four soundbars for a comparison. This one, Sonos Arc Ultra, Polk Magnifi Ax and Sennheiser Ambeo Plus. All three on sale far exceed every sound characteristic, from vocal to surround sound. Hard to believe anybody would buy it and you owe it to yourself to try others!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rkmovies, We're sorry to hear that you are not happy with your BRAVIA Theater Bar 9 speaker. This is definitely not what we wanted you to experience. To improve the sound quality on your HT-A9000, you can try the following steps:

      1) On the Sony|BRAVIA Connect or Sony | Home Entertainment Connect app, go to Settings → Wireless Speaker Settings → Wireless Playback Quality, and set it to "Priority on Sound Quality".

      2) On the Sony|BRAVIA Connect app, go to Settings → Sound Settings, and disable DSEE Ultimate.

      3) Ensure that your HT-A9000 has the latest firmware update, which includes stability improvements. You can check the current software version and update it if necessary.

      4) If you are experiencing audio sync issues, connect the source device directly to the Home Theater System or Soundbar using an HDMI cable. This can help improve the synchronization between audio and video.

      5) If you are using a Bluetooth connection, ensure there are no obstructions between the unit and the connected device. Place the devices closer together to improve signal transmission. Additionally, turn off any nearby Wi-Fi devices that might be causing interference.

      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Chris Wyatt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony did not inform geek squad about new way to install using an app. Woule the abikity to call BB direct.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 23cubicfeet, Thanks for purchasing the new BRAVIA Theater Bar 9 with 13 speakers. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Quality control needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it after 5 days it would stop working when playing a movie. For the price I expected more from this product. I love Sony products that’s all I own. I returned it and bought the A7000 soundbar and love it I just wished I bought the RS5 speakers to go with it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryW, We're sorry that you are disappointed with the performance of the BRAVIA Theater 9 bar. This is definitely not the experience we wanted you to have, but we're glad that you like the HTA7000 together with the RS5 speakers. We take this as feedback as it can help us improve in the future. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is good but subwoofer and back speakers are not up making alot of noise. Have them turned up to max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pony, Thanks for sharing your experience. We're glad you like your new soundbar. Make sure to keep your device up to date to avoid any performance issues. Thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Sony Bravia 8 sound bar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is okay, had to buy the sub to make up for poor sound quality of sound bar, still not impressed, for the combined price of these, I'd go ahead and upgrade to the Sonos sound bar, much better sound quality and the use of the streaming makes it a better value.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregJ, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please adjust wireless playback quality by going to the Sony | BRAVIA Connect or Sony | Home Entertainment Connect app, go to Settings → Wireless Speaker Settings → Wireless Playback Quality, and set it to "Priority on Sound Quality." Please follow this link for more details:

      https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html?search=sound%20quality

      Please make sure that both the soundbar and any connected devices are updated to the latest firmware. This can often resolve performance issues. Please follow this link for more details:

      https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/downloads

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really woke up my tv A excellent purchase Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kiks,



      Thank you for the 5 stars! We're thrilled to hear that your Sony BRAVIA Theater Bar 8 has brought your TV to life. Enjoy your upgraded sound experience, and we appreciate your recommendation!



      Thank you for choosing Sony!

      -Maria Sony_US

  • Rated 3 out of 5 stars

    Sounds different in store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with both the soundbar & sub! I set it up with the app as it said, but it sounded NOTHING like it did in BestBuy. I don’t know if it’s because of the higher ceilings or what, but the cheaper one I already had sounds better in my house. I couldn’t justify keeping it so I took both back

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CLAL,

      We regret to hear that you were not satisfied with the soundbar. Rest assured that your feedback will help us improve our products and services.

      For optimum performance, it is recommended to install the latest software version of the soundbar (via the Sony BRAVIA Connect app). Sound quality may vary depending on the source content. You have the option to adjust the settings of the soundbar to fine-tune the sound quality depending on your needs. Additionally, with Sound Field Optimization, it optimizes the sound field effect according to your setup or environment.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Set-up for TV and soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up the new TV & Sony surround sound set-up. Very courteous & explained everything. Great job. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatS, we're glad you like your purchase. We hope you are enjoying your new soundbar. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Mike Stoddard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packs a punch. Even without the subwoofer it puts the bass out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gdaddy, Thanks for the 5 stars! We're thrilled to hear that your Sony BRAVIA Theater Bar 8 is delivering such powerful sound and deep bass, even without the subwoofer. We appreciate you choosing Sony! Enjoy! -Maria Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect add on

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Perfect spacial recognition. A great add to any sony TV. Other TV brands may not work as well but still good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasF,
      Excellent choice! Pair the BRAVIA Theatre Bar 9 with a BRAVIA TV for an unmatched audio-visual experience, immersing you in every scene as never before. Bring the emotion and excitement of a movie theatre home. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn’t work out for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to complete the install in the app. Was told by support it was defective so returned it for the next model up and the same issue happened. Should have listened to the other reviews saying the same thing. Disappointed bc it is built well. Returned for SONOS Arc Ultra.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Doug,

      Thank you for considering Sony products.

      We sincerely apologize for the challenges you encountered during the installation process of the HTA9000 and the replacement model. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Wonderful adjustability!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar worked perfectly as soon as hooked up to the new TV. Adjustability is wonderful, lots of options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaC, we're glad you are enjoying your new soundbar! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    bravia soundbar 9

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar works for what I have. I purchase with extra speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive rating, txags! We're glad that you are happy with your new soundbar. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a bad soundbar, but it's definitely not worthy north of 1,000 bucks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunshine, thanks for your choosing and purchasing our product. We appreciate your feedback regarding the pricing of your Sony unit. The HTA9000 soundbar is indeed a high-end model from Sony, featuring 13 speakers and 360 Spatial Sound Mapping, which aims to provide an immersive, theater-like surround sound experience. However, the perception of value can vary greatly depending on individual preferences and expectations. Thanks for choosing Sony. ~Earl Sony_US