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Customer reviews

Rating 4.4 out of 5 stars with 723 reviews

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    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-723 of 723 reviews
  • Rated 1 out of 5 stars

    Doesn’t work with Sony tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work with the Sony tv would not recommend it needed to use the Samsung sound bar worked great

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, JamesA.

      We are truly sorry to hear that your Bravia Theater Bar 9 did not work seamlessly with your Sony TV as intended. We strive for the best integration between our products, and it's disappointing to hear that you had a better experience elsewhere.

      If you still have the unit and would like our team to help troubleshoot any connection or compatibility settings, please reach out to us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

      We appreciate your feedback as it helps us improve, thank you for choosing Sony.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Absolute junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 200 times worse than ht-a7000 and massive downgrade with cheap parts and not very loud. Please buy the older model a7000 its 100 times better

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StuffBuyer, We apologize for the inconvenience. This is definitely not the experience we wanted you to have. We'd like to know specifically what issues you're having so we can assist.

      You may also contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Hours of Operation
      Monday - Friday 9:00 am - 9:00 pm ET
      Saturday - Sunday 10:00 am - 8:00 pm ET

      Best regards,
      Craig Sony_US

  • Rated 1 out of 5 stars

    Poor sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have the sound bar for 60 days and it stopped working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaC, we're sorry to that you have an issue with your soundbar. Please isolate the issue by following this link:

      https://www.sony.com/electronics/support/articles/00223961?utm_source

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US