Customer Ratings & Reviews

Hi TerryW, We're sorry that you are disappointed with the performance of the BRAVIA Theater 9 bar. This is definitely not the experience we wanted you to have, but we're glad that you like the HTA7000 together with the RS5 speakers. We take this as feedback as it can help us improve in the future. Enjoy and thanks for choosing Sony. -Craig

Hi GregJ, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please adjust wireless playback quality by going to the Sony | BRAVIA Connect or Sony | Home Entertainment Connect app, go to Settings → Wireless Speaker Settings → Wireless Playback Quality, and set it to "Priority on Sound Quality." Please follow this link for more details:

https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html?search=sound%20quality

Please make sure that both the soundbar and any connected devices are updated to the latest firmware. This can often resolve performance issues. Please follow this link for more details:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/downloads

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Gdaddy, Thanks for the 5 stars! We're thrilled to hear that your Sony BRAVIA Theater Bar 8 is delivering such powerful sound and deep bass, even without the subwoofer. We appreciate you choosing Sony! Enjoy! -Maria

Hi CLAL,

We regret to hear that you were not satisfied with the soundbar. Rest assured that your feedback will help us improve our products and services.

For optimum performance, it is recommended to install the latest software version of the soundbar (via the Sony BRAVIA Connect app). Sound quality may vary depending on the source content. You have the option to adjust the settings of the soundbar to fine-tune the sound quality depending on your needs. Additionally, with Sound Field Optimization, it optimizes the sound field effect according to your setup or environment.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi PatS, we're glad you like your purchase. We hope you are enjoying your new soundbar. Thanks for choosing Sony! ~Earl

Thanks for the positive rating, txags! We're glad that you are happy with your new soundbar. Enjoy and thanks for choosing Sony. -Craig

Hi BrendaC, we're glad you are enjoying your new soundbar! Thanks for choosing Sony! ~Earl

Hello PedroD,

Thanks for your candid feedback regarding the BRAVIA Theater Bar 8. We are truly sorry to hear that your experience with our product did not meet your expectations and that you were disappointed with the sound quality.

We take all customer feedback seriously, as it helps us understand where we can improve. It's concerning to hear that you had to max out the volume and that the performance didn't live up to what you’ve experienced with less expensive alternatives.

For future reference, our Theater Bars are designed to be calibrated and controlled through the BRAVIA Connect app, which optimizes the sound to your specific room and setup. We believe using the app would have significantly improved your listening experience.

We're sorry that you had to go through the process of returning the product. While we understand you have already found a replacement, your insights are incredibly valuable. We hope you will give us another chance in the future, and we encourage you to contact our support team directly next time so we can help you get the best possible performance from our products.

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi Sunshine, thanks for your choosing and purchasing our product. We appreciate your feedback regarding the pricing of your Sony unit. The HTA9000 soundbar is indeed a high-end model from Sony, featuring 13 speakers and 360 Spatial Sound Mapping, which aims to provide an immersive, theater-like surround sound experience. However, the perception of value can vary greatly depending on individual preferences and expectations. Thanks for choosing Sony. ~Earl

Hi Joshua, Awesome! We're very pleased to hear it goes well with your TV. We're looking forward to your next purchase, thanks for choosing Sony! -Sam

Hi HaleyH, we're glad you had a great experience with your purchase. Hope you enjoy your new soundbar! Thanks for choosing Sony. ~Earl

Hi Jaxilm, we're glad you like the sound quality of our product. We appreciate your feedback regarding using the app for changing settings and control of your Sony unit. The HTA8000 soundbar requires the Sony | BRAVIA Connect app for initial setup and configuration. This is designed to provide a more comprehensive and user-friendly setup experience. Unfortunately, this is a necessary step and cannot be bypassed. HTA8000 does not display sound mode changes directly on the TV screen when using the remote. This means you need to have the app open to see which mode the soundbar is switching to. Feedback like yours is valuable for future product improvements. Thanks for choosing Sony. ~Earl

Hello RobertP, thank you for bringing this out to our attention! We’re sorry to hear that you’re having trouble controlling the BRAVIA Theater Bar 8. It’s great to know that the sound bar is functioning well, which suggests that the issue may be related to the installation. We’d be happy to assist you through this process! Please contact the Sony support team directly via phone or chat using the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht. We’re here to help! Sincerely, -Jenn

Hello JoeK,

Thank you for considering Sony products.

We sincerely apologize for the sound quality issues you encountered with your HTA8000, which led to your decision to return the product.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi WilliamB, Thank you for giving the BRAVIA Theater Bar 9 a perfect rating! We're glad you're satisfied with your purchase. Thanks for choosing Sony! -Sam

Hello Ekjorg,

Thank you for considering Sony products.

We’re very sorry to hear about the ongoing issues you’ve faced with your HTA9000 soundbar and the frustration it has caused. This situation does not reflect the quality and service standards we aim to deliver. We understand how disappointing it is to have the problem persist even after multiple repairs, and we sincerely apologize for the inconvenience. Please be assured that your feedback is being shared with our specialized team for thorough review as we continue to work on improving our products and support. Thank you for your patience and for bringing this to our attention.

Best regards,
-Fred

Hi MarkG,

While it's good to know it can get loud, we're sorry to hear about the lack of bass at higher volumes and there is hissing noise when connecting the BRAVIA Theater Bar 8 and your Sony TV with the Center Speaker Mode enabled. We would like to discuss this with you further to ensure proper connection and settings. In the meantime, we highly recommend downloading and installing the latest software for the TV and Soundbar. These updates include key features, applications, bug fixes, and feature improvements.

You may hear a hissing sound when using the TV's Acoustic Center Sync function. If this happens, in the area where the power cable comes out of the back of the TV and the area around other external devices, make sure to keep the cables of the Acoustic Center Sync device away from those cables.

Note: Due to the nature of electronic devices, you may hear a slight noise when you're very close to the TV speakers. This is not a malfunction. When watching TV from an appropriate viewing distance, this should not be audible. Additionally, there may be cases where the audio signal of the content being played contains components that sound like noise.

If the issue persists, reset the speaker system by following the steps here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/articles/00250225

Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hello Notasgoodasexpected, thank you for your feedback on the BRAVIA Theater Bar 8.

We understand it is not delivering the quality you expected at home–room acoustics can greatly affect sound, and we want to help you achieve the fantastic audio you heard in-store.

Please try these key steps:
(1) Re-run Sound Field Optimization: This recalibrates the sound to your room.
(2) Check Placement: Ensure the soundbar is unobstructed.
(3) Adjust Settings: Use the Sony | BRAVIA Connect app to fine-tune sound modes and EQ.
(4) Consider Optional Add-ons: A wireless subwoofer or rear speakers can dramatically enhance the experience.
(5) Update Firmware: Ensure your soundbar has the latest software.

We're committed to your satisfaction–may you want to receive personalized assistance, please contact our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for choosing Sony and for giving us the chance to improve your experience!

Sincerely,
Jenn.

Hi NicholasF,
Excellent choice! Pair the BRAVIA Theatre Bar 9 with a BRAVIA TV for an unmatched audio-visual experience, immersing you in every scene as never before. Bring the emotion and excitement of a movie theatre home. Thanks for choosing Sony! - Kris

Hi ThuyN, Thank you for the 5-star rating! We appreciate your feedback with our product. For the manual, please check on our link: https://helpguide.sony.net/ht/208283c/v1/en/index.html

Thank you for choosing Sony! -Carl