Customer Ratings & Reviews

I got a good deal for 750, but I would not pay the full 1000 dollars for it.

Richard & Bryant did a excellent job. Set up the picture quality sound bar.

The poor Overall Rating is not due to the product itself, it reflects the poor (or non existing) customer support from Best Buy. I ordered an Open Box product which was categorized as being in "Excellent" condition. According to the Best Buy website, Open Boxes ship with all parts that belong to the product. In my case, all hardware (wall fixtures and stands) as well as the cable that allows to use the TV as center speaker were missing. When I called support, I was told that yes, Excellent means all parts should be there but if not, the Best Buy policy is not to do anything - it's the customer's problem to fix, they are not willing to do anything. I spoke with a supervisor as well, same poor answer. I understand that mistakes can happen, but a company interested in customer satisfaction would be willing to correct their mistakes. So if you are looking to buy the bar, make sure to get it from a company that stands behind their promises.

Easy setup. Sounds good. Replacement for surround sound.

The greatest sound bar for the money The only Sound bar to buy is a sony

Excellent sound quality, adds intense viewing during drama and actions scenes.

Love this soundbar. Very easy to hook up and sounds great.

Havent even used it yet… just bought cuz my coworker told me to.

Very easy hookup and works well. Great sounds from it.

Unmatched sound quality to go with our Sony Bravia OLED.

Great sound sleek style great sony quality great value

Best sound system I have ever had, I recommend 100%

very easy to install and sounds great. very user friendly

This item is ok but not even close in sound and quality compared to Bose and Sonos.

Loud, crisp sound and I couldn’t be happier with this purchase!

Good……………..,,..,,,,,.…………………………………Glad I bought it

This soundbar sounds amazing, I got the sub with it.

This soundbar is pretty tough :D would recommend :D

Overall, AMAZING! I've tried some more economical soundbars in the past and typically found that they offered only an incremental improvement over the speakers in the TV. However, this bar is like going from laptop speakers to a movie in a theater. On first connecting the soundbar, the improvement in the audio was incredibly obvious. The bass is deeper, the overall frequency range is expanded, and everything feels more immersive. This only improves when you do the audio set-up through the app. Everything gets another level clearer and the settings allow for sufficient clarification of the speech without getting to complicated. For being a single audio source, it does a very good job of producing an immersive audio experience. The dedicated bass control is also nice, though it only has 3 settings (low, normal, high). MINOR QUIBBLES - There is literally no description of what the settings do, so here's what I've gleaned from googling and seeing how these settings may work on other Sony Bravia devices: Sound Field: apparently there is a setting better for music or better for TV/video. There is no indication as to what is represented by on or off, so you have to experiment. Voice: This does a good job of making the dialogue more audible. There have definitely been passages in TV shows where it is unintelligible with this off, and much clearer when it is on. Night: Apparently this is supposed to make everything clearer at lower volumes, but there is no description on how it does this. I don't notice a difference. Connectivity - Connecting through ARC or eARC is very simple. The bar turns on with your TV and the audio starts immediately, you control the volume with the TV remote, couldn't be easier. Ultimately, this means you set your settings as you like and can put away the remote so you don't have another thing sitting around. It also has bluetooth so you can pair it with a phone or tablet and play your music or podcasts. This was a little finicky to get connected, but that may have been because of my phone as the phone has had issues with new devices in the past (despite being a Pixel 7). One thing to keep in mind is the size of this sound-bar. It is 51" wide, so if you are mounting it on the TV itself rather than on a shelf, you need to consider the size of your TV. I have a 65" TV where it's a little shorter than the TV itself (about 57"). If you have a 55" TV, this bar will actually be wider than the TV and may look strange if mounted directly above or below the screen. More of an aesthetic issue, but something to consider. This is an expensive soundbar, but for being a single unit without an accompanying subwoofer, it has better sound than anything I've used since the old Bose systems which were about 1.5' deep and built to have the TV sit on top of it (these haven't been made for a decade or so).

Recieved the "open box like new with all parts included" missing the HDMI cable. Otherwise, soundbar is great. Just don't trust Best Buy...