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Customer Ratings & Reviews

Your price for this item is $404.99
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The comparable value price is $449.99

Customer reviews

Rating 4.6 out of 5 stars with 595 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the DSC-HX400's superior camera quality, ease of use, and lightweight design as significant advantages. Many appreciate its impressive features and good battery life, along with its ability to perform well in low-light conditions. However, some users find the camera's size to be a drawback, and a few have expressed concerns about the lens cap and focusing capabilities. Overall, positive feedback on image quality and usability outweighs the negative comments regarding size and accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 595 reviews
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to buy a new camera when my Canon SX 50 HS wore out. I purchased the Sony camera based on a number of glowing reviews. I was first disappointed with its performance. The zoom mechanism is not sensitive at all. Then, when rapid fire shooting, the camera stops after ten shots and begins a lengthy image-saving process. But worst of all, this camera’s images are nowhere near the sharpness and quality that I got with the old Canon camera. When enlarged, the images are very grainy, even at the lowest ISO. The details look like smeared paint. I am very disappointed with my purchase and feel like I threw away the money that I used to buy the Sony camera. I wonder if I just got a bad individual camera, because of the good reviews that I read. Oh well, you live and learn.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Optics were lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned sony camera before but this one was lacking in optic quality. Didn't do correct exposures in some lighting situations. Returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures were not up to my expectations. My IPhone takes just as good of pictures

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blondie, We are sorry to hear that. You may try to select a bigger image size. The bigger the size of the image, the more details will be recorded on the image. You may also play with different shooting functions to get the best picture you want to achieve: https://helpguide.sony.net/gbmig/45306861/v1/en/cover/level2_04.html.
      Regards,
      Vincent Sony_US

  • Rated 3 out of 5 stars

    Okay camera...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality plenty of options but small sensor. Too small to join the great zoom

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an ok camera for hobbies, but not a professional one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LCRiv, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Decent camera telephoto lens not clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but looking for better quality telephoto pics

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IAll, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was not that much expected quality in pictures.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    So Easy to Use!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a beginner photographer. I wanted a camera that could take a wide variety of photos, particularly a good zoom. This camera was recommended by a friend and I read many positive reviews here and on other sites. Bought it for a trip to Costa Rica. I am so please with the pictures I was able to take ranging from close up to monkeys high up in trees. I have only used the basic features so far, looking forward to learning more. Love that it is easy to use. Also, takes great videos. Now my husband wants it too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Outsider, Thank you for taking the time to tell us what pleases you with your Sony camera. We’re glad that the camera met your needs. Enjoy taking pictures! -Jen Sonystyle

  • Rated 2 out of 5 stars

    Clear pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a learning curve on this one. It’s not very easy to operate. It would be helpful to have had someone demonstrate how to use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thinking about returning the camera, as the batteries are very expensive and run out of power very quickly. Very disappointing!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gemini, we're sorry to hear that you are having issues with the camera's battery and we would like to help you out. Kindly email us at [email protected]. We'll make sure that you get the camera performance that you deserve. Hope to hear from you. Regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't wat the sales rep quoted at all.not good for close up or photo shoots

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorti, We are sorry to hear that we could not meet your satisfaction. Your feedback will surely be forwarded to the proper department, and we will try our best to match each of our customer’s expectations, yours included. -Jerome sony_US

  • Rated 1 out of 5 stars

    Not an open box open trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the worst open box product I ever bought They wrap it up nice and neatly When I open up the box it look like a camera you find on the street no battery no charger just a camera the bottom of the camera was busted too

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great shots with lots of features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after extensive research on similar long zoom cameras. The color, focus, low light exposure, and zoom are great. In addition to full auto, the options to control aperture, shutter, and ISO make it fun to get more creative, with on screen reminders to help get the best shots.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Point & Shoot Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previous Sony models for years. I don't like how easy it is to change the wheel settings while taking a photo which affects how the picture can turn out. I also don't like that this camera has no internal memory. I can't tell you how many times i shot series of photos forgetting to put the card back in and having to re-shoot the photos all over. Also don't like that you have to plug the entire camera in to charge - older models had a battery charger. This is a great point and shoot camera with an excellent zoom. Has some issues with auto focus and missed some shots because of it. I like the long zoom but there's many things Sony has changed from previous models that makes me give this less than 5 stars.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned the item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not a big fan of zooming in and not being able to focus

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    very good over all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the low light condition, friendly user and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great, Sturdy Camera!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past few years, I have only had Nikon cameras; however, I started getting tired of them lagging and thus, missing my shots. With having 4 younger kids, it's hard to capture good pictures of someone not moving, so it's important to find a camera that can take good movement shots and my Nikons were not doing the job. On top of it, they would shut down randomly. I swore I would never get away from Nikon; however, I have done extensive reviews and I decided to try out a Sony. I decided to go with the open-box item because it was almost $100 cheaper. I just placed the order yesterday and it already arrived today. I took it out of the box and was pleased to find everything like brand new. I was also pleasantly surprised to feel how sturdy it felt. It was heavier than my latest Nikon P600, but for that reason, it does feel sturdy and better made. I haven't tried out too many shots yet, but for the few that I did, it definitely felt a lot faster and more crisp than I was used to on my Nikon. I am anxious to get outside more and take some more shots and especially more shots of my kids. I also love the zoom feature so far and the fact that you can zoom in 2 different ways, either on the lens itself, or, the button on the top. So far, I am pleased with my purchase and glad I chose to step out of my comfort zone and try a Sony!

    I would recommend this to a friend
  • Cons mentioned:
    Lens cap

    Rated 4 out of 5 stars

    Great Megazoom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this camera for a couple of days. So far I'm impressed with the focusing speed. Picture quality is on par with other 1/2.3 sensor cameras. The lens cap is a joke. A real pain to take off and on the camera. I plan on getting a 55mm UV filter to protect the camera lens from smudges. Another minus for me is no external charger with this camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Starter Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this camera for little over a year now and it has exceeded my expectations. It is a great starter camera but little more. It is excellent to have for an inexperienced person and is great for moving to a more expert level. Not recommended if you have been in videography or photography before, especially videography. The photography part is where it takes over but the videography side is lacking in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good quality camera.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good quality camera as anything made by Sony we have. I like everything about it except quality of moving objects shots. My old Olympus camera still makes a better job with those.

    I would recommend this to a friend