Customer Ratings & Reviews

bought this dvd player 4 years ago. since then i have had no problems with it til last night when i wanted to watch a dvd & all it kept doing was spinning the disc trying to load it & it wouldnt load. really hoping i dont have to go out & buy another one cause the last one i had lasted me 10 years & i had high hopes for this one.

I bought this DVD player because it said it was an all-area player and it most definitely isn't. I had to buy another player, so I can play all of my DVDs. I guess I can't trust Best Buy.

simple DVD player. purchased for a digital signage installation. lasted a few years of continuous use.

Purchased two of these about 2 years ago; both have since died. Both experienced the same issues about 6-months ago: not reading discs, taking a very long time to load, skipping. Initially thought it was the DVD, but were new or excellent condition. As of today, both read 'cannot play this disc' for every DVD inserted. I guess the life expectancy of a below $50.00 DVD is 2-years. Disappointed in SONY.

The first unit that I purchase ended up being DOA. I returned it for a replacement and, after spending a half hour on the phone with Sony tech support I discovered that this device would not connect to my Onkyo receiver via HDMI. Back to Best Buy I went. This time I exchanged the Sony for a similarly priced unit from Samsung, (BD-J5700) which worked perfectly. One other issue with the Sony is that the HDMI cable that the documentation says is included is, in fact, not included. When I pointed out this discrepancy to a bored-looking customer service person at Best Buy, I received a shoulder shrug and "I can't help you with that" from the clerk. People with attitudes like that should not be assigned to the customer service desk.

I used to think Sony was a great brand for electronic products. But my recent Sony purchases have been crap, including a DSC-H5 digital camera that can only take about 10 pictures on a fresh set of batteries before they go dead, and this DVD player, of which I’ve had two, both of which failed miserably. My first one lasted a couple years before it started to freeze up every few minutes while playing a DVD. When it did so, it was totally unresponsive to the remote and to the front-panel buttons, so the only way to recover from the problem was to physically unplug it and then plug it back in, by which time it was ready to freeze up again in a few minutes. It was maddening. But when I replaced it, I decided to go with this slightly upgraded version of the same model, a decision that was clearly not my best. The new one lasted only two weeks before it started to have a similar problem, and worse. Not only did it occasionally freeze up; also, about half the time it wouldn’t start playing a TV episode from the beginning but rather would start from the second or third chapter stop. Nothing that I tried to fix it worked, and it happened with DVDs that I KNOW were good; the discs weren’t the problem. So I returned it to the store, since it was well within the 30-day return window. To say that I’m disappointed with Sony in general, and this DVD player in particular, is a huge understatement. Many other companies out there make these kinds of products, and now and in the future they, and not Sony, will get my business. Steer clear of this piece of junk unless you want to buy into a world of trouble.

Would recommend this DVD player. Have ALWAYS been happy with Sony!!!

Tried to return but 15 days had passed. After much time on phone with Sony they agreed it was defective. Had to return to them & wait for a replacement. Recently received replacement & having different problems with it. Tried live chat but no help. Called the 800 # from my original case & was told they couldn't answer my call due to technical problem. Have now been on hold with the number from chat for 30 minutes due to high call volume. Please run away from buying this product. I could have purchased at least 5 other players with the cost of my time trying to get one of Sony's to work ( even at minimum wage). Worst product & service I have ever encountered..

Every knob / button is very tiny.Not the easiest to activate and deactivate. Performance is good once the movie gets rolling.

Mine is just for exercise videos, I would buy a better unit for watching movies

Decent unit, plays well. My disappointment lies with an inability to play CD's, New or older.

Bought this player 12/29/13 and now after 6 months dvds that used to play perfectly are not registering or skipping throughout the entire movie. This has been happening every day for 5 days. I called Sony since it has a parts warranty and they want me to pay $33 plus ship it to them for labor costs. After shipping it is the same cost as buying a new player! I will not be buying another Sony product to say the least.

Unit has lots of nice features and the video quality is excellent however within five months the left audio started cutting out intermittently. Guess Sony's reputation has faded into the past. Not happy at all.

I am on my third and last Sony DVD player. Maybe third time will be the charm. DVD player freeze frames movies about half way through. No its not my movies because I have tried 30 different ones. Also the remote does not seem to turn on the player with the first push of the button nor does it load the dvd the first time either. Don't understand this. Maybe I should have my head examined for trying it again. Thought Sony was top of the line. Guess not anymore.

Our Sony DVD player will only play in black and white. There is no manual included, difficult to trouble shoot. Anyone have any advice?

Here's the problem. I cannot for the life of me get this to work. I hooked it up to the cable box but, it will not play my dvds help

Using a new DVD, the machine frequently fails to properly load the disc, then, if it does, plays OK for a while, then stops and skips. Tried the DVD in two other machines and it worked perfectly. Best Buy wouldn't take it back because I'd bought it 27 days ago. Have to deal with Sony.

It works, cheaply made, disks have a habit of imbalance and wobble.

This player was an online "open box" purchase. Delivery to my home was timely and efficient. However, it was not working. I am a senior with no car, but the next day I took two buses and returned it and bought a new machine. The new machine isn't perfect either, but I'm using it.

I just bought this unit and it was delivered in two days, which was great. But upon hooking it up, I could never get the drawer to open with or without the remote. It's on the way back and hopefully, I'll see a credit to my account soon. I didn't want to take a chance on replacing it with the same unit and ending up with the same problem.