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Customer Ratings & Reviews

Your price for this item is $49.99
The comparable value price is $64.99

Customer reviews

Rating 4 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished DualShock 4 Wireless Controller for PlayStation 4 for its quality, excellent condition, and functionality. Many reviewers noted that the controller looked and performed like new, highlighting the positive experience with the refurbishment process. However, some customers reported issues with the joysticks, experiencing problems with responsiveness or drifting. Despite these joystick concerns, the overall feedback points to a generally positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 87 reviews
  • Pros mentioned:
    Condition
    Cons mentioned:
    Joystick

    Rated 5 out of 5 stars

    Great steal for this great condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works fine and was in fantastic condition. There was a point when the camera analog was moving itself but that later got fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Play Station 4 refurbished controllers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need some new controllers for my Playstation 4 and I saw these refurbished controllers on the Best Buy website for a very good price so i thought I'd give them a try and they work just as well as the brand new controllers out of the box for quite a bit less. Great purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far this is one of the best controllers I have use, it fits perfect on the hands, the analog and D pad is set in the right place. definitely one of my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Second time around!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to purchase the refurbished one and take the chance on it. The first one was definitely off but the second one seems to be just like new. Best Buy returned the first one with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished and works great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished. Great price and it works like brand new!! Still using it today with no problems nice buy for the price

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Quality

    Rated 5 out of 5 stars

    Great color

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color! Besides that it is a normal ps4 controller with great functionality and durability! Would purchase again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for ps4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, i took a refurbished one and sometimes i have problems with charging it, but everything else is cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box was damaged but the controller came good but the controller had some scuffs it was a little bit dirty but besides every thing works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with it. Except that it was pro owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome great grips and feel. Makes playing call of duty more real.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool item and simply the best item to use. I will go for it for the second time if need be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not cleaned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller came in good condition, it was just completely filthy. I assumed even if you were buying a used controller it should still come wiped down and sanitized? Especially since it was only $5 less than a brand new one. This was the first time I’ve bought a controller from Best Buy so maybe it’s just how they do things.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good price on great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    controller is great but after 3 weeks the sticks are already having issues. still a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    great controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the color and it works great, thanks best buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfectly than I ever thought,I wish I can buy it at a discounted price again

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Like new even though it wasn't

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little nervous about this refurbished controlller but once I received it, I realized I was worried for know reason. It literally looks and operates like a brand new controller. Not a scratch on the exterior on the controller either. So, 5 stars for the price, quality and free shipping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Play Station 4 refurbished controller.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need some new controllers for my Playstation 4 and I saw these refurbished controllers on the Best Buy website for a very good price so i thought I'd give them a try and they work just as well as the brand new controllers out of the box for quite a bit less. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Works well for PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller for PS4 games. Refurbished well by geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    teenage boys love the remote so far and no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was not working, but we had to open and fix it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a refurbished item, it was not working because something was stuck inside the controller. we had to open it, remove the outside object that was broken inside the controller and only then we were able to use it.

    No, I would not recommend this to a friend
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