Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Awesome Sound for being the Little Brother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on Black Friday for $400 off to pair with our Sony Bravia 77" XR A80K OLED. We aren't looking to shake the house with theater sound (I'm confident this soundbar can do that). Sound when using the TV as a SCenter Channel brings a really good 3-D Dolby sound without the use of rear speakers, and the bass is more than adequate without a sub. If you want to rattle the china in the kitchen, you may want the HT-A7000, or this unit with a subwoofer. If not, this soundbar delivers more sound, with rich mass and side firing mid-ranges that immerse you in the show as Sony claims.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffTech,
You made the right choice! We're thrilled that the sound quality of the soundbar is perfect for your home setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hassle using my eARC port on my TV, or even the passthrough on the soundbar. audio had no latency on gaming at 120hrtz, no sound delay out of the box and no tweaking needed. Syncs with the subwoofer without needing to touch anything.
I would recommend this to a friendBrand response from SonyListens
Posted .That is wonderful, azjayjohn! We're glad that you are satisfied with your new soundbar's performance. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thank you for choosing Sony! -Craig
great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.info on center sound could and should address finding the associated ports or at least where the info is available The standard Sony tv stand doesn't clear the on/off sensor with the sound bar in front
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhdS,
Thanks for sharing your review and experience with the HTA5000. Your feedback is greatly appreciated. Help guides and manuals are available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000
Depending on the Sony TV, some models are designed to have a soundbar position. Please refer to the specifications of your Sony TV.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Best Buy stands behind the products sold.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third sound bar from Best Buy, it was a replacement for the second that had a problem. I brought it back to the store and a replacement was found.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG,
That's great! We're glad to hear you had a great experience with our customer service. Thank you for choosing Sony!
-David
- Cons mentioned:Equalizer
Sony let me down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this along with rhe SA-SW5 and was underwhelmed. I was replacing a 10 year old Samsung Curved TV and soundbar with sub. The audio had to be around 37 after auto tuning to be at rhe same level as my old one at 15. The audio was really muddy, the highs werent bright and the lows were meh. The inability to really tune the eq was a giant drag as well, with some work the sound was better but not worth the money. I did the HEAT bank shoot out test and the sub was 10/10 but the reat of the audio was meh. Atmos is really cool but the speakers let down. I ended up pulling my HW-F850 from 2013 out and hooked it up, it was such an obvious difference my wife asked why I had bought the Sony, so its goimg back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trevor,
Thank you for the review and we do apologize for the inconvenience. If the soundbar is still with you, please allow us to help you and turn this into a better experience. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting. If that does not work, reset your soundbar and try again. Here's the link on how to.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Sound bar purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep was exceptionally professional and courteous and knowledgeable and unsold to the system when I was just looking for a sound bar. Great experience! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamM, Great! We're very happy to hear that you had an amazing shopping experience and good to know you're satisfied with your purchase. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Sam
Sony Wins.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Wireless rear speakers and a sub woofer will bring your home entertainment to life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobleone, Thank you for your awesome review! We are glad to hear that you are happy with your new HTA5000! Thank you for choosing Sony! -Carl
Hear the sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it a bit now and we are very pleased with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyH,
Awesome! We're glad to hear that you like the sound quality of the soundbar. If you want to level up your home theatre experience, we highly recommend our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S)
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I’d get the Sonos personally.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d get the Sonos Arc if you’re going to spend this much. It’s good, it Sonos is infinitely better. I used this for a week and returned for the Arc. Very happy I did.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bogey,
We regret to hear that you were not completely satisfied with the performance of the soundbar. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Setup ease, Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, easy setup. Improved sound of Television greatly. I now need to get some rear speakers. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamB,
Awesome! We're glad that you are enjoying the sound quality of the soundbar. It's also great that you had an easy time setting it up. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Cons mentioned:Durability
Good when paired with sub and rear speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar integrates really well with Sony Bravia TVs. Setup and use is super simple. It also easily pairs with supported subwoofer and rear speakers, which is a must. As a stand-alone soundbar it is far from impressive, but is pretty incredible when paired with the sub and rear speakers. I also have not been able to get the tv as a center speaker to work. Honestly the price seems pretty high for a system that is only great when adding all the optional add ons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy,
Thanks for sharing your review and experience with the HTA5000. We're glad that you had an easy time setting it up. It's unfortunate that you are not having a complete experience because of the sound quality and center channel issues.
Aside from adding the optional rear speakers and subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
To use your Sony TV as a center channel, make sure that it has the S-CENTER SPEAKER IN jack. Please refer to the specifications of the TV. You may also find this link helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381202.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great Sound connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was the best sound bar I have ever owned but couldn’t keep it connected to the subwoofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cappahit4,
We regret to hear that you are not having a complete experience because of a connectivity issue with the optional subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You may also refer to these steps to help resolve the issue:
-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html
Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Love it!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man this sound bar is by far worth my money the salesman really did a great job explaining the product as well amazing job!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Awesome! We're glad to hear that you love the soundbar and a great experience with our customer service. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Cons mentioned:Durability
Worst sound bar ever bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker hardly used but maybe 4 times in 2 years since purchased. Purchased the surround speakers for it and just like that... Now it doesnt come on... it just Flashes (Hello) and turns off....
No, I would not recommend this to a friend , I love it!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry and iron your hair at the same time, the iron is a little heavy, but what a shame!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elilop,
Thank you for the 5-star rating! We're glad to hear that you love your new Sony soundbar. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Sound Bar HT-A-5000; disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality built. Too much bass. Sound is not crisp. Disappointed with voice clarity . First Sony product in over 30 years that I'm not happy with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JStaz,
Thank you for the review and we're sorry if you're not satisfied with the sound quality of the soundbar. Sound quality will depend on the source that you're playing. To make the dialog clear, press the night button on the soundbar remote control and turn on that function. That feature will help with clarity of dialog.
Also, update the software of your soundbar.A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381256.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
ANOTHER "BEST BUY"!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS JUST COMPLETED THE PACKAGE ....WITH MY NEW "SONY BRAVIA" TELEVISION! THEY WORK GREAT TOGETHER!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMOOTHIE, We are glad to hear that. You chose the best soundbar for your Sony BRAVIA TV. Thank you for your purchase. Enjoy! Vincent
Great sound.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from what I previously had…looking forward to adding to this speaker system in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BaylieS,
Perfect! We're thrilled that you like the sound quality of the soundbar. Thank you for choosing Sony!
-Ralph
Love the sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t sure how to hook this up. But the guys that came from Best Buy had no issue. They also went over everything with me before they left.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ariel, Thank you for sharing such a wonderful shopping experience. Glad to know everything has been taken care of by Best Buy and the installation of this soundbar turns out extremely well. You're now able to enjoy immersive, engaging cinematic experience in your home. Take your entertainment to a new realm of surround sound audio immersion. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but I am having a hard time justifying the price even with the package deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grif321,
Thank you for the review and we're glad to hear that you like the sound quality of the soundbar. If you need technical assistance, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
Regards,
David