Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Shawnee home theater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your team done a great job I appreciate the extra attention to detail they went into describing why the rear speakers won't working and help with understanding how to work the remote
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyB,
We're thrilled that you were assisted professionally. If you need more information about the soundbar, help guides and manuals are available on our support website. You may refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000
We hope that you enjoy the amazing features of the soundbar. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
Just okay.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little underwhelming considering the steep price tag. Okay volume but no base to speak of. I was expecting a little more from Sony. My 5 year old Sony HT-Z9F Sound Bar with rear speakers and subwoofer deliver a superior sound. Unfortunately I was told this system is not compatible with my new Sony 65" TV. Not looking forward to the added cost of subwoofer and rear speakers. Or added clutter to the room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
Thank you for the review and we value your feedback. We're sorry to hear if you're not satisfied with the soundbar. The soundbar is compatible with Sony TV that supports HDMI ARC. Check this link for more details.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381193.html
If you mean if you can output the center part of the speaker system sound from the TV. Unfortunately, it will only work if your Sony TV has a S-CENTER SPEAKER IN Jack.
If there's something that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Best Buy sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sand Bar works great. Customer service at Best Buy sucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JtO1, Thank you for sharing your feedback with your new Sony HTA5000! We're glad that your new Sony HTA5000 worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Installed and was exited . Never had similar sound system before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VolodymyrZ,Thanks for the positive feedbac! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
New home tv mounting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on TV is great mounting on wall has worked out very well. I like the sound bar but could hear the voices a bit better. That was the only thing not too pleased with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustyRose,
Awesome! We're glad you like the soundbar. To make the dialogs clearer, turn on the voice function of the soundbar. See page 38 from this link on how to.
https://www.sony.com/electronics/support/res/manuals/5029/aaf7f763f69e98b16e5fe35d46a159d4/50294781M.pdf
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Durability
Don't buy this soundbar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar quite working with less than 2 years use, of which it was only used for one or 2 evenings a week. The soundbar is stuck on the HELLO screen. Do your research, and just buy another brand!!!!!! This will absolutely be the last Sony product that I ever buy!!!
No, I would not recommend this to a friend - Cons mentioned:Durability
Quit working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar quit working after 2+ year.went through all support remedies. The soundbar will not power up.
No, I would not recommend this to a friend Sony HT-A5000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, I hear it, and dialog is understandable, but I was expecting to be wowed. Not nearly the depth of sound or the bass that I was expecting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IrwinL,
Thanks for sharing your review and experience with the HTA5000. We regret to hear that you are not completely satisfied with its sound quality. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to take your experience to the next level, we recommend an optional subwoofer and rear speakers (SA-SW5, SA-SW3, SA-RS5, and SA-RS3S). Please refer to these links:
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
SONY 5.1 SOUND BAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT'S OK, MAYBE IT'S JUST ME BUT THE SOUND BAR SOUNDED BETTER IN THE STORE.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tonni,
Thank you for the review! We do apologize for the inconvenience. The sound quality will depend in the source that you're playing. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were able to purchase this as an open box purchase. This was an excellent value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony. Erin
Our Tv’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional courteous staff. Excellent installation techs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexM,
Very nice! We're glad to hear that you had a great experience with our customer service representative. Thank you for choosing Sony!
-David
Does the job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good -- just installed in the past 2 weeks. We got this one for a new Sony TV we bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi latenightTVwatcher,
That's great! We appreciate the 5-star rating and we're glad to hear that you like the soundbar. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony and your continued support is greatly appreciated.
-David
Sony 85” Bravia and HT 5000 sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and excellent Geek Squad install. I cannot be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GMan60,
Awesome! We're glad to hear that you had a great time with our customer service. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV makes every picture look so vivid and clear. Feels like in the movies or in real life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeminaD,
Very nice! We're glad to hear that you like the soundbar. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-David
- Cons mentioned:Durability
Hello brick.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month after the 1 year warranty expired this thing completely bricked. Flashing hello. Unplugged, all cables swapped, Bravia TV reset, ps5 reset, changed all settings. Nothing. The sound quality is pretty diassapointing too tbh. Others have had the dame issue. Definitely not worth more than $300 and even then it's probably not going to last long.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sd4Zombies,
Thank you for the review and we're sorry to hear what happend with your soundbar. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
-David
- Pros mentioned:Setup ease, Sound quality
very satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with the sound quality, ease of use, build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgardo,
You made the right choice! We're glad that you like the sound quality, design, and user-friendly functions of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Blown away
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning sound and the heart of an amazing system!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardM,
Awesome! Thank you for the purchase and we're glad to hear that you like the sound quality of the soundbar. Thank you for choosing Sony!
-David
A5000 soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great addition to my 55a80k tv I also added sub and surround speakers in my den 4k movies are best with this setup
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWalker,
You made the right choice with the Sony HT-A5000! It's also great that you added the optional subwoofer and rear speakers. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
Sony HT-A5000
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great soundbar - my only wish is that it came with the subwoofer. It could use more 'umph'.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinB,
We're so glad that you are enjoying the features and performance of your HT-A5000 soundbar. Your feedback is greatly appreciated. The HT-A5000 have built-in subwoofer which provide an additional boost to low end frequencies. Unfortunately, the optional subwoofer accessories (SA-SW3 and SA-SW5) are sold separately. If you need more oomph, fuller and richer sound, two subwoofer choices (SA-SW3 and SA-SW5) and a set of rear speakers (SA-RS3S and SA-RS5) are optional equipment designed to help you enhance the immersion of your content. The wireless subwoofer and rear speaker accessories take out any guesswork of connecting, as they automatically pair to the HT-A5000 once they are powered on.
To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony is among top soundbar contenders
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did some research regarding top affordable soundbars, and came across the HTA-5000. Was able to find a “Open box EXCELLENT” at my local BestBuy and being that I had just purchased a Sony X90K 85”, complimenting the TV with this soundbar was a no brainer. Although for the complete experience, you will need the rear speakers as well as the subwoofer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
You made the right choice with the Sony HTA5000! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph