Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.❤️ this, just as If your In the movie theater's easy to pair w/tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tina,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Connection Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m big sony fan. This is my first sony soundbar upgrade from vizio. But this bar keep muting after 15 minutes its kind a disconnected. Then you have to again connect with tv remote. So annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VishalA,
Thank you for being a Sony fan. It's unfortunate that you are experiencing connection issue with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
The troubleshooting steps on this link may help resolve the issue:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381274.html
You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00009303
Resetting the soundbar may also help resolve the issue:
1. Press HOME. The home menu appears on the TV screen.
2. Select [Setup] - [Advanced Settings] on the home menu.
3. Select [Resetting].
4. Select the menu item you want to reset.
5. Select [Start].
If you cannot perform resetting using the home menu
-Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds. The settings return to their initial status.
Note: By resetting, the link with the optional subwoofer and rear speakers may be lost. In this case, reconnect them by referring to their operating instructions.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this sound bar is not very effective without the subwoofer. I was very disappointed that I was sold this separately as it does not perform optimally without the subwoofer that is sold separately. I think Sony missed the mark on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks,
We regret to hear that you are not satisfied with the performance of the soundbar. Aside from the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
Not Loud Enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just doesn't get quite loud enough. It's easy to use, but for the price, the sound just isn't there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine,
Thank you for the purchase! We're glad to hear that you like the ease of use and price point of the soundbar. We do apologize for the inconvenience. The sound quality will depend in the source that you're playing. Check this link for more troubleshooting to resolve your issue. (Select "No Sound Bar Speaker or Subwoofer")
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00223961
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Not great, not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I just can't tell the value of it over another lesser priced bar I was using. It's also a bit of a headache with settings or use at times. It's an okay soundbar for what I use it for. I know spec tests praise this bar some though, I just can't tell.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi William,
We regret to hear that you are not satisfied with the soundbar. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Sony Sounder.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good product. I would highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderN, That's great! We're glad to hear that you are happy with this 360 Spatial Sound Mapping Dolby Atmos®/DTS:X® 5.1.2ch Soundbar, HT-A5000. The HT-A5000 envelops you in authentic 5.1.2 channel surround sound with up-firing speakers, side beam tweeters and a built-in dual subwoofer. And with optional rear speakers it supports 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thanks for the recommendation! Jay
Looks like would produce quality sound but doesnt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this because it had a built in subwoofer and 5 speakers. It does take up a lot of space but the sound was not good at all and that shocks me out of sony. I had my volume to 50 on it and it was not giving me what I wanted. I ended up returning this and purchasing the Samsung 9.1.4 channel surround sound system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
We are sorry to hear that you had a disappointing experience with the Sony sound system. It sounds like you were expecting better sound quality, especially given the built-in subwoofer and five speakers. There are a few potential reasons why the sound might not have met your expectations, such as the subwoofer volume settings, Night mode being on, or incomplete Sound Field Optimization.
We understand that you had to return the HTA5000 and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I wanted and need one of this ……………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caramelo,
Very nice! We're glad to hear that you love the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-David
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product wish I would have gotten sooner than I did
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimberly,
You made the right choice with the Sony HTA5000! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Great sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar and excellent service from the geek squad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi great, Thank you for purchasing the Sony HT-A5000! We're glad to hear you had such an amazing customer service experience. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not as good as expected.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience, setup was easy and build and looks nice. But sound is not as expected and not worth even half the price if you ask me. My first gen sonos mini sound bar works as good as this one. Definitely would go with sonos arc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunku,
We're glad that you like the design and had an easy time setting it up. It's unfortunate that you are not satisfied with the sound quality of the soundbar. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
Theater Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It distributes the sound evenly throughout my theater
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheaterTelevision,
Amazing! We're thrilled that the sound quality of the soundbar is perfect for your home entertainment setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Construction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got it to work with my TV it has been great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ohio,
You made the right choice! We're glad that you were able to set up this amazing soundbar with your TV. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Don't waste your money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 years and now stuck on "hello" since im outside the warranty i cant do anything about it. Don't waste your money.
No, I would not recommend this to a friendGreat Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of Sony's higher end soundbars and I wasn't disappointed. It has 2 upfiring speakers for the Dolby Atmos effect. I recommend purchasing a subwoofer and rears for the best experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChubbStuf,
Amazing! We're thrilled that you are enjoying the sound quality of the soundbar. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
I don’t recommend but you may like it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the sound it produced for the price of the soundbar. Should be more premium for the price but maybe it was defective, overall I would look for something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Juancarlos,
Thank you for the review and we do apologize for the inconvenience. The sound quality of the soundbar will depend in the source that you're playing. You may find this link helpful on how isolate and resolve your issue.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00250222
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Best soundbar we have ever heard!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound at we have ever listened to! It connects with all the speakers you have connected to give you the absolute best sound for your space. A little pricey but worth every single penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylieL,
You made the right choice! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
awesome sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound bar i put in my great room which has 25-foot ceilings and it fills the room with crisp sound.. haven't bought a sony product in years and what I heard is true sony is back!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis,
You made the right choice! We're glad that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
My purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is nice one. And will recommend to a friend..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Love,
You made the right choice! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thanks for the recommendation and for choosing Sony!
-Ralph
Great sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar, but I return it for the a7000……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigE,
Thanks for sharing your 5-star review of the Sony HTA5000. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph