Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Best when used with new Sony OLED TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good solid sound, but your better have HDMI Arc connector on back to hook this up right. If you don't, have to use by pass hook up set up to get Atmos sound from source players.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuyerOne,
Thanks for sharing your experience with the Sony HTA5000. We're glad that you like the sound quality of the soundbar. We also appreciate your review about the Atmos function. Dolby Atmos is only supported by specific connections. Please refer to this link for the supported formats and connections of the soundbar:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Sony Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it.. I love Sony products… never feel disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jotpreet,
You made the right choice! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Meh..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this soundbar at all. The treble on this is too high and there isn't a lot of options to change it. I have it paired with the Sony RS3S rear speakers along with the Sony SW5 Subwoof. I've tried everything in the book to get it to sound right, and i could just never get it to my liking. Pricewise it is definitely not worth it for me, especially with the options that you are given. I plan to replace it with the Sony A7000, and i hope that it's a whole lot better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zink, Thanks for sharing your experience with the Sony HTA5000 sound bar. We're sorry to hear that you are not getting the best out of it. Just to make sure, there are settings in your device's Settings menu which you can configure depending on your preference. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381249.html
As a general recommendation (if you haven't yet), to get the most out of your soundbar, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
I hope this helps you, and thank you for choosing Sony.
Best regards,
-Craig
For The Price A Big NO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar, however for the price it is not that impressive. Sony has the TV game on lock but sound is lacking big time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DrButtToot,
Thank you for the review and we're sorry to hear if you're not satisfied with your soundbar. The sound quality will depend in the source that you're playing. If you're using streaming applications, sound quality may be negatively affected by things like a poor-quality Internet connection. If the quality improves, the issue is with the content.
We also recommend updating the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
The little sound bar that could!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical a lot not buying the woofer, but this thing does an amazing job without. It’s amazing how we’ll it fills the room - without rear satellite speakers!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkH,
You made the right choice with the Sony HTA5000! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
I don't like the sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as it should be at this price. It sounds so good in the store with the subwoofer and rear speaker but without them its not good enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sherry,
Thank you for the review and we do apologize for the inconvenience. The sound quality will depend in the source that you're playing. Increase the volume of the Soundbar using the remote control.
Increase the volume of the output device, such as a TV or audio device. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Phenomenal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alone this is magnificent. Paired with the wireless rears and wireless sub, it’s phenomenal. Such clear sound. And dialogue comes through perfectly!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littleacgman,
Perfect! We're thrilled that you are enjoying the sound quality of the soundbar. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony 5.1 Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new Sony 5.1 soundbar. Geeksquad installed it along with my large screen TV. Goes well with my new Sony TV. Sound is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricF,
Amazing! We're glad that you are enjoying the sound quality of the soundbar and how it works well with your Sony TV. It's also great that you were assisted professionally. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sony is a Disappointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. 14 months after purchase and now out of warranty, the unit has frozen in the HELLO mode. No help from Sony but luckily I've been a Best Buy Total Tech Protection customer for a few years. I had to take the unit to my local BB store where they've sent the unit to their regional repair facility. I was informed that parts were on Backorder with an eta two weeks out. This is all on Sony. I bought this soundbar along with a Bravia XR 75" TV. Best Buy people sold Sony hard but coming from Samsung I'm highly disappointed in Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichieC,
Thank you for the review and we're sorry to hear what happened with your soundbar. Your feedback is greatly appreciated. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Connectivity
Constantly disconnects
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this for the first two months it was really good. For the past six months I've had nothing but problems with this and the Sony SA-SW3 200W subwoofer where they just keep disconnecting from one another. As of today they will no longer even link to one another. I will never buy another Sony product every time I do it's always something wrong with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skyfire023,
We regret to hear that you are experiencing a connectivity issue with the soundbar and subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You may also refer to these steps to help resolve the issue:
-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html
Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first soundbar I returned after a few days not saying it's bad just I'm use to a actual surround speaker setup. Returned and bought avr and speakers for a 5.1.2 setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardW,
We regret to hear that you were not satisfied with the HTA5000. With the soundbar's sound settings, you can adjust the sound quality to tailor-fit your needs. Additionally, if you want to expand your audio system, it is recommended to get the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). With this complete setup, you'll enjoy the full capabilities of the soundbar. Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Cons mentioned:Connectivity
Not so good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this soundbar, since I have a newer high end Sony oled tv. It was decent, but not worth it for the price in my opinion. I ended up returning it and getting a Samsung soundbar that came with a subwoofer instead. The Samsung cost less and actually had better sound as well in my opinion. This soundbar had some issues staying connected to the tv too, which was odd.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephM,
We regret to hear that you were not satisfied with the soundbar. For optimum performance, it is recommended to keep the software version of the soundbar up-to-date. With the soundbar's sound settings, you can tailor-fit the sound quality to your needs. Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Sony disappoints :(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a Sony guy all my life but this was a huge disappointment. Bought the full boat, bar, subwoofer and rears to go with the Sony A90J OLED for the easy pairing. that worked, but nothing else did. As soon as I tried it, I realized this was a bad mistake. Thought it was me so I hooked it up three more times from scratch. Not me. This was either a lemon or Sony just got this one wrong. Took back to Bestbuy who were great and returned without question. Did notice there were a couple other SW5 woofers on the open shelf. Future tip, look there first. Bought a Bose from website. Exactly what the doctor ordered. Stay in your lanes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maxi,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Best sound bar I’ve had!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar! I also purchased the rear speakers and subwoofer to go along with it. Crystal clear sounds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dondon,
Awesome! We're glad to hear that you love the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9 out of 10. Impressive. I would say it's more for movie watching then music listening. Which i prefer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nightwulf,
Thanks for sharing your review and experience with the HTA5000. We're glad that the sound quality of the soundbar is what you are looking for. With the soundbar's built-in sound settings, you can tailor-fit the sound quality depending on the audio content. You are definitely covered!
We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Not great, but not bad for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded OK, but did not pass-thru actual HDMI 2.1, only 2.0. So I did not get a few features when passing my source through the sound bar. Going thru the TV then to the soundbar was OK, but then there was a slight delay with Dolby Atmos that I was not able to sync. I returned this for the A-7000
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricF!
We are sorry to hear that you had an issue connecting HDMI 2.1 with our Sony HT-A5000 and you had to return the unit. This is definitely not the customer experience we want you to have. It's good to know that you still stick with Sony and have our HT-A7000.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance with your new soundbar, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Ed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what I paid all that money for. It isn't what I expected. The demonstration was great, but not in my home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
We regret to hear that you are not satisfied with the HTA5000. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Below average sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality doesn't seem to be enhanced with the sound bar. The dialog isn't any clearer than without the bar. I have to turn the volume up to the high 40's and low 50's to hear the dialog well. On my other TV's I can clearly hear the dialog at 18 or much below that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraL,
Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. The sound quality will depend in the source that you're playing. To make the dialogs clearer, press VOICE button on the remote control to select the setting and turn it on.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
My sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, reliable, good sound looks like a home theater and its sound is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairoPalma,
Awesome! We're glad that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
sound bar is very good, doesnt take up of space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you learn how to adjust it its sounds great, bought a base rocks the place
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArleneM,
You made the right choice with the Sony HTA5000! We're glad that you were able to set it up to your liking. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph