Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaks awesome. The sound is great. It’s really good with the back speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zappermom,
Amazing! We're glad that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but atmos is very bad with this soundbar should of gotten sonos arc instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sray,
We regret to hear that you are not having a complete experience because of the Atmos function of the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
To enjoy Atmos on this soundbar, make sure that your source content also supports Dolby Atmos. Atmos is supported via HDMI input and TV input (eARC). You can also check the Surround Effect (SOUND FIELD) function of the soundbar. You may find these links helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Missing Mounting Hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounder however mine was missing the wall-mounting hardware and I opted to return for refund.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredS,
We're glad that you like the sound quality of the soundbar. It's unfortunate that the unit was returned because of the missing wall mount template. This seems to be a concern with your dealer. We hope that it was handled professionally. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Meh so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully adding the subwoofer will make it better. The soundbar arrived a day earlier than the sub, thanks to a UPS delay. Both items were supposed to arrive today So I decided to try it out without the subwoofer and so far am underwhelmed. It really is no better than my bose cinemate 15 from 6 years ago. If sub does not make it better, its going back, no way worth $1000 more than what I had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We regret to hear that the soundbar is not performing to your standards. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
Aside from adding the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.
Sincerely,
-Ralph
Sony Social Support
Wasn’t worth the money we spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have the sound quality I expected. Returned
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Upgrade,
Thank you for the feedback. It is unfortunate that the unit had to be returned. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Setup ease
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well and is reasonably easy to use. Set up was good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisB,
Great! We're glad that you are having an easy time using this amazing soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Speaker display stuck in HELLO
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 18 months, the speaker is not working and displays Hello on the display. Contacting Sony, they requested I send it for repair to a location in New York since it’s outside the one year warranty window. It was a nice speaker but for several hundred dollars, this needs to last longer or the customer service should be better.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
RV Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added to my AV system in my RV. An excellent sound upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasF,
You made the right choice in upgrading to the HTA5000! Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I absolutely love this sound bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add-on to my new Sony TV. Definitely would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best for your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar !!, crystal dialog. Great surround effects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vadim,
Great! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound bar and sub.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a really nice sound better than my stereo system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaveC,
Amazing! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Not that impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wasn’t that impressed with sound bar and rear speakers. Rear speakers don’t work with normal tv. I flip between new Sony tv and sound bar. Not much difference. Too expensive for results.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We regret to hear that you are not satisfied with the HTA5000. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Depending on the combination of the setting of SOUND FIELD and sound source, some speakers may not output sound. You made find this link helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381110.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Good sound bar for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar. ……………………. Good highs ………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobB,
You made the right choice! We're glad that you like the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a loud sound bar this one is not going to satisfy. It is very clear and crisp sounding but lacks power. For the price I’m very disappointed and returning it ASAP
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, We're sorry to hear that the volume level of this soundbar did not live up to your expectations and it had to be returned.
For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343 Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"): https://helpguide.sony.net/ht/a5000/v1/en/index.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Mr.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Part of my order was canceled two days before delivery. I contacted best buy the day before to repurchase canceled item that was in stock. Fast forward to today 10/30, I have been double charged for the sound bar, being charged interest on item that was canceled. AND we opened a best buy card up with a promo of over $300 worth of credit to best buy and now this is also disappeared. TERRIBLE EXPERIENCE. I have contacted best buy on SEVERAL occasions along the Citi credit card company.
No, I would not recommend this to a friend- Cons mentioned:Durability
Unreliable Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great but after 3 months the sound bar just turns off on its own and wont turn back on and connect..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonV,
Thank you for the review and we're glad to hear that you like the sound quality of the soundbar. We're sorry to hear the power issue with your soundbar. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00223962
If the situation does not improve, even after following the steps provided in the link. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great if it worked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to return one week after purchase. Keeps cutting off and reseting. Tried factory reset, keeps failing. One week into purchase, not a good look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slicinarie,
Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. Update the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Durability
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it yo work. More words more words more words
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindaH,
Thank you for the review and we're sorry to hear if you can't get the soundbar to work. We're more than happy to help you out but to do that we need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon,
-David
Not fer Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disappointment for the money. Very tinny sounding and not what I expected. Returned it for a cheerful refund. Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RippedOffAgain,
Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony soundbar and not the experience that we would like you to have. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Dead after very little use.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our basement. Went bad with very little use. Sony is no help. Yes, it is out of warranty but this soundbar is expensive and unreliable. I would avoid Sony brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MAKV,
Thank you for the review and we're sorry to hear what happened with your soundbar. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David