Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 10917148
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
OnAMission
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Claimed to be big sound but not with my Samsung.. Not sure why the two just didn't mesh. I returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Momonmission,
We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Cons mentioned:Durability
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.soundbar is straight up trash no power. I had to buy the old Sony soundbar HT ST9 from 2015.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi wang2,
This is not the experience that we want you to have. This isn't normally the case with the HTA5000. If the unit is not turning on, make sure that the AC power cord (mains lead) is connected securely. Disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes.
You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00223962?cpint=spt-bar_triage_00223961_cannot-operate
The soundbar comes with a 1-year manufacturer's warranty. If you still have the soundbar and the issue is still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Tech confirmed sound quality is not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good soundbar for the amount purchased. Sound quality is very poor compared to cheaper ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuM,
We regret to hear that you are not satisfied with the soundbar. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization of the soundbar to calibrate its performance for your environment. You may refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html
Additionally, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to expand your surround sound experience, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS5,SA-RS3S):
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Didn’t even last a year!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had soundbar a year and it’s already making a crackling sound. So dissapointed. What a waist of money.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really expected better sound quality. Not impressed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TonyaF,
We regret to hear that you are not satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
Sound quality may vary depending on your source content. To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization of the soundbar to calibrate its performance for your environment. You may refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html
Additionally, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to expand your surround sound experience, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS5,SA-RS3S):
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
A great picutre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power saving mode which you can put to bright the tv color or deem the tv color and its picture quality is the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyOLEDTV,
We appreciate your 5-star review. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Setup ease, Sound qualityCons mentioned:Size
Beast of a soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a variety of soundbars through the years as well as having a full blown traditional theater set-up with a standalone receiver etc. So while I am not audiophile I have a broad range of experience with the different options that are available on the market. I am using this with a 65" LG OLED with all the Dolby Atmos and Dolby Vision bells and whistles. I am upgrading from a Samsung HW-Q70R which at the time was a solid Dolby Atmos equipped system, but this new Sony set-up embarrasses it. Unboxing and set-up was easy and straight forward, though the soundbar itself is a beast compared to most others I've ever had my hands on. Its longer than my old samsung and definitely heavier. I would imagine this being a result of how many additional higher quality speakers it has but also it doesn't have an external power brick so the power supply is located internal on the soundbar. I am using this with the eARC output on my LG OLED and it works fantastic. This soundbar also has an extra HDMI port built in so it can passthrough media up to 4K/120hz or 8K, so it'll work with your PS5 or xbox Series X. I am not using the passthrough functionality and it still always recognizes Dolby Atmos/Vision content and appropriately changes settings. Sound quality is fantastic with this and is hands down the best soundbar experience ive ever had. This thing supports Hi-Res audio if you subscribe to Tidal or Amazon Music Premium, as well as Dolby Atmos and DTS:X. It does some trick stuff with the speakers, which generally just seems like a gimmick but genuinely seems to work in this sound bar. They have upward firing speakers, speakers that fire out the sides, and it has its own subwoofer. From there you can even add an external subwoofer and rear speakers (which I have) for an even better surround sound experience. Out of the box its still a solid package with plenty of punch, I generally only listen to it around 1/4 volume, sounds great on everything from Netflix to gaming on my PS5. If you are looking for a high quality experience right out of the box with easy connectivity and minimal set-up this is a great option. Soundbars have come a long ways since they originally started popping up on the market and this is the first unit at this price point that actually seems "worth it". So for those that are still using the built in speakers on their TV and are looking for a premium sound experience that can be upgraded with external subwoofer and wireless rear speakers all with extremely friendly set-up then this is a great option for you to consider.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Amazing! We're glad that you like the sound quality of the soundbar and had an easy time setting it up. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Dissatisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well Syncs terrible with Apple TV. Have to restart multiple times to get to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Help,
We regret to hear that it's not working well with your Apple TV. For optimum performance, make sure to update the software version of the soundbar. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
If the sound is delayed from the image when using your Apple TV device, you can adjust the A/V sync function of the soundbar. You may find this link helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381171.html
Resetting the soundbar may also help resolve the issue. Please refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
Dissapointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound quality we thought. Had to take it back to exchange for a different system that fit our needs
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DrRickeyHonea, We're sorry to hear that the sound quality of this soundbar did not meet your expectations and it had to be returned.
The HTA5000 have the option to adjust the sound settings to tailor-fit the sound quality to your needs and to ensure optimal listening experience. For more information, please refer to this link (under "Adjusting the Volume and Sound Quality"): https://helpguide.sony.net/ht/a5000/v1/en/index.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony soundbar by visiting our Sony Support website at https://www.sony.com/electronics/support to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Not happy with waiting,
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been waiting for this soundbar to come in for 2+ weeks they have delayed and pushed back the package forever. They've had it listed as preparing to ship for the last 2 weeks so I cant even cancel and get a refund.
No, I would not recommend this to a friendSony HTA5000 Sounbar, Unable to use with Sony AJO9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/18/21. Failed to power up at all. RMA'd product. Waiting for parts, swapped PSU, still failed to work. It is now 1/5/21 and still have been unable to get part repaired or replaced despite really wanting to try product. Geeksquad says they are awaiting a response from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GasElectricStove,
This is not the experience that we want you to have. This isn't normally the case with the HTA5000. We would like to know more about what happened and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Case Number:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
- Cons mentioned:Connectivity
No sync
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it wouldn’t connect to the Sony tv. B
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeF,
We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. The soundbar can be connected to a TV via HDMI eARC/ARC, optical, or Bluetooth. Manuals and support articles are also available on our website to help you have a great experience with our products.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Can’t get it working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am normally pretty good with instructions but the ones with the sound bar are very confusing. No matter how I hook up the cables or what sequence i turn on the equipment, the only way i get sound is through the tv speakers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HaroldB,
Thank you for the review and we do apologize for the inconvenience. It depends on what kind of television and setings that you're using. You may find this link helpful on how to properly setup the soundbar.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00014997
If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Complete the TV package!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony sound bar makes the most of the new TV my wife bought me for my birthday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimS,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sony - HT-A5000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had for about a month , but i am very happy with it .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerryb,
You made the right choice! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sony SoundBar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Sony soundbar goes perfectly with our 77” Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LowSloLs,
Amazing! We're thrilled that the soundbar works well with your Sony TV. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Shop Elsewhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE customer service via the call center, Management at store does not care either, took almost a month to get resolution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigC,
Thank you for the review and we're sorry to hear what happened with your soundbar. We need more details regarding your concern. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Soundbar not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is a piece of crap. Causes color issues with tv screen. I’m stuck with it since I’m past time to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonnyA,
Thank you for the review and we're sorry to hear what happened with the soundbar. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Poor sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased at a discount at 599 when I purchased a TV but I quickly returned it because the sound and quality was far less than my $199 Vizio sound bar with surroundsound. So I just purchased another Vizio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieC,
We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
ehhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I wasn't really impressed. Ended up getting the sonos and that is well worth the money. Had a hard time getting it set up to play music as well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN,
We regret to hear that you are not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. If you still have the soundbar, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph