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Customer Ratings & Reviews

Your price for this item is $215.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 896 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 896 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Sony HT-5000 soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, easy to setup. Looks good mounted to the wall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorenzo,

      Thank you for the purchase! We're glad to hear that you like the sound quality and easy setup function of the soundbar. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for a good price together with simple and modern design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaichiM, Thank you for giving the product a perfect rating! We're truly delighted to hear this amazing soundbar delivers excellent sound quality and it tailors audio to your space. Take your entertainment to a new realm of surround sound audio immersion. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent soundbar especially with the 200 watt bo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clear with smooth bass..easy setup especially with Sony bravia

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReginaldD, Thanks for this wonderful review of your HT-A5000! Choosing this soundbar will definitely be worth it! We're so pleased to hear you are very satisfied with your purchase and this soundbar complements well with your Sony BRAVIA TV. Good to know that the combination of superior video quality and great sound improves your home theater experience. You’re now able to enjoy immersive, engaging cinematic experience in your home. Take your entertainment to a new realm of surround sound audio immersion. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Worth Buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great when paired with a sub. no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReneR,

      Awesome! We're glad to hear that you're enjoying the sound of the soundbar. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Overall great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to operate. Integrates well with all my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorL, Choosing this soundbar will definitely be worth it! We're so pleased to hear how much you like the incredible audio this soundbar delivers as well as seamless connectivity and it integrates well with all your devices. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the HT-A5000. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, crisp and full, recommend the subwoofer for more bass volume. It comes with wall brackets to mount it under the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, That's awesome! We are glad that you like the sound quality of your new Sony soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gret sound bar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great perfect sound easy to set up and very elegant design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanF,

      Awesome! Thank you for the purchase and we're glad to hear that you like the sound quality, easy setup function and design of the soundbar. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony HT-A5000 Soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony HT-A5000 Soundbar has a strong volume and good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DougS, Choosing this soundbar will definitely be worth it! We're so glad to hear you are overall satisfied with your purchase and this soundbar delivers amazing sound quality. Take your entertainment to a new realm of surround sound audio immersion. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best Audio Ever! Just needs more Hdmi ports.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ultimately impressed by the quality of sound and its ability to output 4k 120fps when playing my consoles. The only reason im knocking off a point is it having only 1 hdmi port means if i want to play PS5 Xbox or Switch I have to disconnect one each time i decide to use a different console. Overall best audio Ive ever experienced when used in combination with the sub and back speakers sold separately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanW,

      Thank you for sharing your review and experience with the HTA5000. We're glad that you are enjoying the sound quality and 4K 120 Hz video support of the soundbar. You also made the right choice in adding the subwoofer and rear speakers. We do appreciate your feedback about the HDMI input. If your TV supports eARC/ARC, connect your other console directly to the TV. You can still output sound from HDMI devices that are connected to the TV. For more information, please refer to this link:

      https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00007061

      Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content.

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/service?language=en_US.

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Gorgeous full sound, easy setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits between tv stand legs (if you use them). Beautiful sound. Easy setup and adjustment!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MomAtHome,

      Amazing! We're glad that you like the size, sound quality, and user-friendly functions of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has decent sound and base for the price! Much better than the tv speaker!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, JustinR! We're glad that you are happy with your TV. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great addition to a family room

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have with a Bravia. Enhances speech and is just right for a mid sized family room. Bluetooth pairing with phones makes it even more versatile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaharanaPratap,

      Very nice! We're glad to hear that you like the soundbar for your family room. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Love the expandability

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upper tier soundbar - Love the expanded capability to add rears and sub at any time. Clean, minimal setup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyLy626ABGHUNTER,

      Awesome! We're glad that you like the design and the option to enhanced your sound experience with additional speakers (SA-SW5,SA-SW3,SA-RS3S). It's also great that you had an easy time setting it up. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Amazing Speakers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speakers to pair with your Samsung tv. The Dolby atmos experience is a must whether it’s for movies or sporting events. Overall great experience and easy pairing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesL, Fantastic! We're truly delighted to hear about your satisfaction with the amazing sound quality of your HT-A5000 with Dolby Atmos and DTS:X. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Excellent for Atmos.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for Atmos; simply as good as possible for regular audio. Configuring was easy/peasy with a new Sony X90 and I can't speak to other TV's. Perfect mate for this; and as in a bedroom, I felt the 7000 model would be overkill. This is good enough and really rarely turned volume up much but realize in a larger room would be more than ample as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stockseer, Thank you so much for such a detailed review, and we are so pleased to hear you like your new HT-A5000! We're also happy that you appreciate the superb sound quality, Dolby Atmos feature, and it works great with your new X90K as well. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the HT-A5000. Also, thank you for your purchase of the BRAVIA XR X90K. Take your entertainment to a new realm of surround sound audio immersion. The HT-A5000 sound bar envelops you in authentic 5.1.2ch surround sound with up-firing speakers, side beam tweeters, a built-in subwoofer and advanced technologies that bring you Dolby Atmos® and DTS:X® audio as well as 8K and 4K 120 video passthrough. Smart features include AirPlay2, Chromecast built-in, Bluetooth audio streaming and works with Alexa and Google Assistant. Adding optional rear speakers adds support for 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On August 23, 2022, we purchased a new Sony OLED TV and soundbar from Best Buy at the Bald Hill Road store. AJ was our rep. Great guy and sensitive to our needs as seniors. He provided good advice about picture quality, etc. The installers came on 6 September 2022. They were very careful in removing the old Samsung and setting up the new Sony. Unfortunately, the sound bar had to set on top of the TV feet in front of the TV. This configuration blocked the TV sensor. The crew should have told us to stand up to change channels or have the TV wall mounted. We could not turn off the TV except if we turned off power at the power strip. During the course of the clown show we received 27 emails and 14 messages alerting us that someone was going to show up between 7AM and 1PM. These message went on for about 2 weeks, so we were prisoners in our own house waiting for the cavalry. Dan ‘the Man’ in Maine was our best contact. But we were never sure. For instance, Connor was supposed to show up but then the appointment was cancelled at 12 Noon on 8 September. We’d get a phone call or email message or text message. There was no consistency. Dan the Man from Man said we’d get appointment from Diana on the 15th. Then we’d get a message from Eric saying he was going to show up. And then a message from Carson saying he'd show up to program the remote. Carson and Eric messages came after Diana showed up to program the remote and sync it to the Verizon set top box. We never knew who was going to show up. There was no central dispatcher. Diana did a good job at syncing the remote and set top box and showing us how to point the remote to shut off power. Why did it take so long? No coordination. It was such a clown show.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rcdavids,

      Thanks for sharing your review and experience with the HTA5000. We understand where you are coming. We're glad that everything has been sorted out. You may also want to contact Best Buy directly and make them aware of what happened. We hope that you'll have a great experience with the Sony TV and soundbar.

      If there is anything we can do to assist or support you further, please don’t hesitate to reach out to us at socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Soundbar Model Number:
      Issue:
      Additional Information regarding your experience with the HTA5000.

      We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    New Sounds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not purchased home theater audio in many years, but we stumbled upon this as an open box opportunity. It's the real deal, but you'll need to be committed to purchasing the subwoofer and rear speakers too. I enjoy hearing sounds that I never knew existed before because of this soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliusJ,

      Thank you for the purchase! We're glad to hear that you're enjoying the sound quality of the soundbar. We appreciate the review and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Bettor than most

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good for what it is. But price is a little high. Sounds amazing if you get the subwoofer to go with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nerdish22, We are happy that you like the sound quality of your new Sony soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It pairs really well with my new tv. Very loud. Great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bmw6714,

      Great! We're glad that you are enjoying the sound quality of the soundbar and how it works well with your TV. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Sony Sound Bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth the money… I had a JBL 900 series sound bar, but wanted to “upgrade” to all Sony products. The sound bar is fine, but for the price tag of almost $1000 without a subwoofer I expect a lot out of the product. I did buy the larger Subwoofer offered coming out to almost $2,000. Took it home set it up expecting to be blown away… I just wasn’t. The JBL is $1000 with sub and I think the quality is better plus you get Bluetooth satellite surround that disconnects from the main bar, all included. Sony products usually don’t let me down but I have to say it’s best to look elsewhere for a quality sound bar that includes all you need rather then piecing it together for double the cost. The 2 saving graces this sound bar has is the dialogue is very clear, and easy to use especially if you have a Sony TV (I do) but if your expecting great movie sound I would go a different direction.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tacco,

      We regret to hear that you are not completely satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

      https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

      Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

      Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):

      https://helpguide.sony.net/ht/a5000/v1/en/index.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/service?language=en_US.

      Sincerely,
      -Ralph Sony_US