Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 6467455
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.
This summary was generated by AI based on customer reviews.
Not Loud Enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just doesn't get quite loud enough. It's easy to use, but for the price, the sound just isn't there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine,
Thank you for the purchase! We're glad to hear that you like the ease of use and price point of the soundbar. We do apologize for the inconvenience. The sound quality will depend in the source that you're playing. Check this link for more troubleshooting to resolve your issue. (Select "No Sound Bar Speaker or Subwoofer")
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00223961
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Okay sound bar. WOW feeling not felt
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is okay, but if your gonna buy this, get the subwoofer and any rear speakers or front speakers. I learned this the hard way. I will be purchasing subwoofer in near future and attachments. Sound is okay for TV, but does not give you the WOW feeling unless all attachments are purchased with the sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jiggerman15,
Thanks for sharing your review and experience with the HTA5000. We understand your need for a great sounding soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
Aside from adding the optional subwoofer and rear speakers, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. For more information, please refer to this link ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Constant reset to keep it working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good when it works. I have to completely reset my Sony soundbar every 2 weeks. It completely freezes up & stops working & says no input signal. The only thing I can do is reset it by holding down power & volume down buttons for over 5 seconds. Only then will it start working again. Very frustrating to have to keep doing this. I updated software already. Had it over a month & have had to do it 5 or 6 times already. Too bad I can't return it now!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WorstExperienceEver,
We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Long but light weight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad to listen to music but I could not feel Dolby quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RezvanehG, Thanks for the review/feedback. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). As for the Dolby Atmos concern, make sure that the audio format is set to "DOLBY ATMOS" https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00194870 Thanks for choosing Sony! -Craig
Eh, not happy with design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great at the store, I ended up not setting it up in my house because of the 2 hdmi connections, on opposite sides. That would have messed up my cable arrangements from all my TV connections. Why couldn’t have Sony made it with one HDMI for it work instead of one in and one out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TNY69,
We're glad that you like the sound quality of the soundbar. It's unfortunate that you are not satisfied with its design. We would like to know more about your setup and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
-Ralph
Looks like would produce quality sound but doesnt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this because it had a built in subwoofer and 5 speakers. It does take up a lot of space but the sound was not good at all and that shocks me out of sony. I had my volume to 50 on it and it was not giving me what I wanted. I ended up returning this and purchasing the Samsung 9.1.4 channel surround sound system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
We are sorry to hear that you had a disappointing experience with the Sony sound system. It sounds like you were expecting better sound quality, especially given the built-in subwoofer and five speakers. There are a few potential reasons why the sound might not have met your expectations, such as the subwoofer volume settings, Night mode being on, or incomplete Sound Field Optimization.
We understand that you had to return the HTA5000 and we hope that you consider Sony again in your future purchases.
Regards,
Carl
sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice product, works well with the sony tv, but sound is not as good as the bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonytv,
Thanks for sharing your review and experience with the soundbar. We understand your need for a good sounding soundbar. You do have the option to adjust the sound settings of the unit to tailor-fit the sound quality to your needs. Please refer to this link for more information (look for "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.
Sincerely,
-Ralph
Sony Social Support
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.❤️ this, just as If your In the movie theater's easy to pair w/tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tina,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
Best Buy is the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is excellent. More people might do this if there was No minimum
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobcno, Thank you for the 5-star rating! We're glad you appreciate the excellent quality of your Sony HT-A5000. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Sam
Great Buy..... Do It Now!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Works as documented & Best-Buy rep presentation & guidance. Bob
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pietrojd,
Awesome! We're glad that you are enjoying the performance of the soundbar. It's also great that you were assisted professionally. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this sound bar is not very effective without the subwoofer. I was very disappointed that I was sold this separately as it does not perform optimally without the subwoofer that is sold separately. I think Sony missed the mark on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks,
We regret to hear that you are not satisfied with the performance of the soundbar. Aside from the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Unreliable Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great but after 3 months the sound bar just turns off on its own and wont turn back on and connect..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonV,
Thank you for the review and we're glad to hear that you like the sound quality of the soundbar. We're sorry to hear the power issue with your soundbar. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00223962
If the situation does not improve, even after following the steps provided in the link. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Not great, not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I just can't tell the value of it over another lesser priced bar I was using. It's also a bit of a headache with settings or use at times. It's an okay soundbar for what I use it for. I know spec tests praise this bar some though, I just can't tell.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi William,
We regret to hear that you are not satisfied with the soundbar. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Sony Sounder.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good product. I would highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderN, That's great! We're glad to hear that you are happy with this 360 Spatial Sound Mapping Dolby Atmos®/DTS:X® 5.1.2ch Soundbar, HT-A5000. The HT-A5000 envelops you in authentic 5.1.2 channel surround sound with up-firing speakers, side beam tweeters and a built-in dual subwoofer. And with optional rear speakers it supports 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thanks for the recommendation! Jay
Don't waste your money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 years and now stuck on "hello" since im outside the warranty i cant do anything about it. Don't waste your money.
No, I would not recommend this to a friendAbsolutely Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Linked perfectly eith Sony Bravia TV. A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCse5771, That's great! We're glad to hear that! The HT-A5000 envelops you in authentic 5.1.2 channel surround sound with up-firing speakers, side beam tweeters and a built-in dual subwoofer. And with optional rear speakers it supports 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. Thank you for giving the product a perfect rating! Jay
Love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I wanted and need one of this ……………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caramelo,
Very nice! We're glad to hear that you love the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-David
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we was looking for & needed Sounds like we are at movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Music,
Perfect! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product wish I would have gotten sooner than I did
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimberly,
You made the right choice with the Sony HTA5000! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
A great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar provides full rich audio for TV shows and movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AppleWatch, We are glad that you like the sound quality of your new Sony soundbar. With your HT-A5000 soundbar, you will fully enjoy the thrill of Dolby Atmos and DTS:X with Vertical Surround Engine, S-Force Pro Front Surround and 360 Spatial Sound Mapping. You can also immerse yourself in supreme music quality with Hi-Res Audio and 360 Reality Audio. Thank you for your purchase. Enjoy your movie nights! Vincent