Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 6467455
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well and is reasonably easy to use. Set up was good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisB,
Great! We're glad that you are having an easy time using this amazing soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I absolutely love this sound bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add-on to my new Sony TV. Definitely would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best for your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar !!, crystal dialog. Great surround effects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vadim,
Great! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound bar and sub.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a really nice sound better than my stereo system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaveC,
Amazing! We're thrilled that you are enjoying the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Cons mentioned:Price
Not that impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wasn’t that impressed with sound bar and rear speakers. Rear speakers don’t work with normal tv. I flip between new Sony tv and sound bar. Not much difference. Too expensive for results.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We regret to hear that you are not satisfied with the HTA5000. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Depending on the combination of the setting of SOUND FIELD and sound source, some speakers may not output sound. You made find this link helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381110.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Good sound bar for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar. ……………………. Good highs ………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobB,
You made the right choice! We're glad that you like the sound quality of the soundbar. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Do NOT BUY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5/12/23 for $599.99. No longer works. Can not be re set or fixed. Have seen same issues on line.
No, I would not recommend this to a friendDon't run hdmi from device to tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has to be the main cause of syncing and switching issues. When trying to switch between inputs. It does not see devices that are already powered on. If I'm watching the dvr and switch to chromecast, then go back to the dvr, I have to turn off the dvr and turn it back on for the soundbar to be able to see it. A real PITA. I considered not running the hdmi for the dvr through the soundbar, since it does not see the dvr. Hoping that won't cause a lip syncing issue when I have to run an optical cable from the tv to the sound bar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mez70,
Thank you for the review and we're sorry to hear what happened the connection of your soundbar. Do you have the right type of HDMI cable needed to transfer audio/video signals between your TV and other devices? There are four types of HDMI cables but we recommend using the HDMI 2.1a or HDMI 2.0 to 2.0b. You may find this article helpful on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00161073
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a loud sound bar this one is not going to satisfy. It is very clear and crisp sounding but lacks power. For the price I’m very disappointed and returning it ASAP
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, We're sorry to hear that the volume level of this soundbar did not live up to your expectations and it had to be returned.
For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343 Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"): https://helpguide.sony.net/ht/a5000/v1/en/index.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Connection Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m big sony fan. This is my first sony soundbar upgrade from vizio. But this bar keep muting after 15 minutes its kind a disconnected. Then you have to again connect with tv remote. So annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VishalA,
Thank you for being a Sony fan. It's unfortunate that you are experiencing connection issue with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
The troubleshooting steps on this link may help resolve the issue:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381274.html
You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00009303
Resetting the soundbar may also help resolve the issue:
1. Press HOME. The home menu appears on the TV screen.
2. Select [Setup] - [Advanced Settings] on the home menu.
3. Select [Resetting].
4. Select the menu item you want to reset.
5. Select [Start].
If you cannot perform resetting using the home menu
-Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds. The settings return to their initial status.
Note: By resetting, the link with the optional subwoofer and rear speakers may be lost. In this case, reconnect them by referring to their operating instructions.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Mr.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Part of my order was canceled two days before delivery. I contacted best buy the day before to repurchase canceled item that was in stock. Fast forward to today 10/30, I have been double charged for the sound bar, being charged interest on item that was canceled. AND we opened a best buy card up with a promo of over $300 worth of credit to best buy and now this is also disappeared. TERRIBLE EXPERIENCE. I have contacted best buy on SEVERAL occasions along the Citi credit card company.
No, I would not recommend this to a friendGreat if it worked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to return one week after purchase. Keeps cutting off and reseting. Tried factory reset, keeps failing. One week into purchase, not a good look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slicinarie,
Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. Update the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Not as good as expected.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience, setup was easy and build and looks nice. But sound is not as expected and not worth even half the price if you ask me. My first gen sonos mini sound bar works as good as this one. Definitely would go with sonos arc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunku,
We're glad that you like the design and had an easy time setting it up. It's unfortunate that you are not satisfied with the sound quality of the soundbar. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
Not fer Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disappointment for the money. Very tinny sounding and not what I expected. Returned it for a cheerful refund. Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RippedOffAgain,
Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony soundbar and not the experience that we would like you to have. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Dead after very little use.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our basement. Went bad with very little use. Sony is no help. Yes, it is out of warranty but this soundbar is expensive and unreliable. I would avoid Sony brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MAKV,
Thank you for the review and we're sorry to hear what happened with your soundbar. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Dolby atmos, Setup, Sound quality
A full sound experience
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony HT-A5000 Soundbar is quite the machine. I will give a disclosure; I have only used this soundbar with the optional Sony rear speakers and subwoofer. I imagine this soundbar on its own would still sound great. However, with the add on equipment it sounds mind bogglingly incredible. When you consider how simple this system is to setup, how minimalist it is and how well it blends into your room, this is hard to compete with. I am coming from a $700 soundbar with rear speakers and subwoofer as well so it’s a reasonable question to ask: “what does the extra $1200 or so get me?”. Well, to my surprise its basically incomparable. This system is on a whole other level. The sound stage it produces it just unbelievable, you won’t believe it comes from such a small form. The Dolby Atmos feature can be hit or miss depending on your room. My living room is a rectangle with a nice flat ceiling, about 10ft tall. The Atmos feature for me has been a game changer. It seems to depend heavily on the title you are watching too. The good news is most new action/thriller/exciting movie supports it. Also, most streaming services are supporting it as well. It’s kind of like the early days of HD or even 4K. The adopting has been slow, but if you are jumping in now, there’s plenty of titles for you to enjoy. The other good news is that Dolby Atmos is not necessary to enjoy the quality of this system. Even if you are watching a good old fashion movie, its phenomenal. If you are thinking about getting this soundbar, strongly consider adding the rear speakers and the subwoofer. If you already have the soundbar and are reading this review trying to decide whether you should add the rear speakers or sub, then just do it. The system as a whole will transform your experience.
I would recommend this to a friend OnAMission
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Claimed to be big sound but not with my Samsung.. Not sure why the two just didn't mesh. I returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Momonmission,
We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Didn’t even last a year!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had soundbar a year and it’s already making a crackling sound. So dissapointed. What a waist of money.
No, I would not recommend this to a friendTech confirmed sound quality is not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good soundbar for the amount purchased. Sound quality is very poor compared to cheaper ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuM,
We regret to hear that you are not satisfied with the soundbar. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization of the soundbar to calibrate its performance for your environment. You may refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html
Additionally, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to expand your surround sound experience, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS5,SA-RS3S):
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really expected better sound quality. Not impressed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TonyaF,
We regret to hear that you are not satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
Sound quality may vary depending on your source content. To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization of the soundbar to calibrate its performance for your environment. You may refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html
Additionally, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to expand your surround sound experience, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS5,SA-RS3S):
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph