Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 6467455
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.
This summary was generated by AI based on customer reviews.
Not happy with waiting,
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been waiting for this soundbar to come in for 2+ weeks they have delayed and pushed back the package forever. They've had it listed as preparing to ship for the last 2 weeks so I cant even cancel and get a refund.
No, I would not recommend this to a friendA great picutre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power saving mode which you can put to bright the tv color or deem the tv color and its picture quality is the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyOLEDTV,
We appreciate your 5-star review. Thanks for choosing Sony!
-Ralph
Dissapointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound quality we thought. Had to take it back to exchange for a different system that fit our needs
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DrRickeyHonea, We're sorry to hear that the sound quality of this soundbar did not meet your expectations and it had to be returned.
The HTA5000 have the option to adjust the sound settings to tailor-fit the sound quality to your needs and to ensure optimal listening experience. For more information, please refer to this link (under "Adjusting the Volume and Sound Quality"): https://helpguide.sony.net/ht/a5000/v1/en/index.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony soundbar by visiting our Sony Support website at https://www.sony.com/electronics/support to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Sony HTA5000 Sounbar, Unable to use with Sony AJO9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/18/21. Failed to power up at all. RMA'd product. Waiting for parts, swapped PSU, still failed to work. It is now 1/5/21 and still have been unable to get part repaired or replaced despite really wanting to try product. Geeksquad says they are awaiting a response from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GasElectricStove,
This is not the experience that we want you to have. This isn't normally the case with the HTA5000. We would like to know more about what happened and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Case Number:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support
Can’t get it working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am normally pretty good with instructions but the ones with the sound bar are very confusing. No matter how I hook up the cables or what sequence i turn on the equipment, the only way i get sound is through the tv speakers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HaroldB,
Thank you for the review and we do apologize for the inconvenience. It depends on what kind of television and setings that you're using. You may find this link helpful on how to properly setup the soundbar.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00014997
If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Complete the TV package!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony sound bar makes the most of the new TV my wife bought me for my birthday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimS,
Amazing! We're thrilled that the soundbar is perfect for your home entertainment setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sony soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but atmos is very bad with this soundbar should of gotten sonos arc instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sray,
We regret to hear that you are not having a complete experience because of the Atmos function of the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
To enjoy Atmos on this soundbar, make sure that your source content also supports Dolby Atmos. Atmos is supported via HDMI input and TV input (eARC). You can also check the Surround Effect (SOUND FIELD) function of the soundbar. You may find these links helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.
Sincerely,
-Ralph
Sony Social Support
Sony - HT-A5000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had for about a month , but i am very happy with it .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerryb,
You made the right choice! We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
RV Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added to my AV system in my RV. An excellent sound upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasF,
You made the right choice in upgrading to the HTA5000! Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
Shop Elsewhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE customer service via the call center, Management at store does not care either, took almost a month to get resolution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigC,
Thank you for the review and we're sorry to hear what happened with your soundbar. We need more details regarding your concern. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Sony SoundBar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Sony soundbar goes perfectly with our 77” Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LowSloLs,
Amazing! We're thrilled that the soundbar works well with your Sony TV. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Setup
GREAT Home Theater System, okay Soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.. You're reading this because you're considering the Sony HTA5000 soundbar for your widescreen tv home theater system and maybe you're wondering if the soundbar alone is enough. Spoiler: Not for me. Or maybe you are wondering if the total package (soundbar, subwoofer, rears) is worth it. YES! This review focuses on the Sony HTA5000 soundbar but the total Sony ecosystem needs to be discussed as well. In the past Sony bundled their systems together, but apparently folks were not convinced they wanted all of it and the soundbar was unbundled. So for reference I am comparing the Sony ecosystem ($999 HTA5000 soundbar, $349 SARS3S rears, and SASW3 subwoofer $399) to my current discontinued Sonos system, in particular the (sonos soundbar, originally $899, and two play 3's for sides, $598 total, and Sonos Sub gen 2 $749). But on evaluating the Sony System I systematically added components, the soundbar alone, then added the subwoofer, then finally the rears. So I feel I can give both a review of the soundbar and the total system. UPSIDE: I don't know what electronic wizardry Sony has managed, but the HTA5000 absolutely nails vocals, that is to say I have listened to a lot of center speakers, and none come close in isolating and making the human voice so clear. Great for dialog, movies or TV or even songs. In today's of sometimes overwhelming soundtracks I find sometimes you lose the actual dialog to the music or sound effects. Not with the HTA5000. Truly magic. The second magic trick Sony manages with this soundbar, has nothing to do with the soundbar itself, but the system. Again, I have enjoyed a number of home theater systems, NONE, but NONE, have been easier to set up in terms of connecting center channel, subwoofer, and rears. You turn them on. And they wirelessly connect. Magic. Don't forget to do a sound optimization in the set up menu. I found that key for my room. DOWNSIDE?: This is a television sound system, home theater if you add the appropriate pieces. The most impressive demonstration of it's capabilities was in the audio set up. You really heard the dolby atmos bouncing around the room. I tried a lot of dolby atmos movies and never was blown away by them with the soundbar alone. It has the potential for a great soundstage, but for most content it seemed to act as a center channel more than a 5.1.2 system as advertised. And by itself, the HTA5000 sounded a tad tinny to me with anything but vocals. But add the subwoofer? And BOOM (pun intended) you really had something that made movies come alive. Also, it's not the smoothest for music only. That's where the Sonos beats it. And, I don't know about you but I am over different physical remotes for things (The Sony system has a remote). Much prefer the app based Sonos system for control. BUT, and it's a big but.. if all you want is a television sound system, the only time you will need the physical remote is changing settings, which might only be on set up depending on how much you like to fine tune things or to turn it on to use with your portable devices. Otherwise with eARC HDMI, your system remote does a good job of turning it on and controlling your sound. The Sony system has Chromecast, Alexa, and Apple Airplay 2 built in, but unlike the Sonos system, the Sony system always activates the TV to work. Not a plus in my book. Sometimes I just want to play music and not have my big OLED tv screen on. But your mileage may vary. Bottom line: I find it difficult to recommend the HTA5000 soundbar alone when it can be so much more with the addition of the SASW3 subwoofer. And at that point you have a home theater system, might as well add the rears. That combination earns 5 stars easy. If you want a home theater system that integrates easily via eARC and wirelessly, the Sony ecosystem is a solid choice. But the soundbar alone for cost reasons? Then you might start looking at options that may be better for music, or lesser center channels that do include good rears. The caveat is, if dialog is king for you, buy the HTA5000 knowing you are getting the best for clear vocals. It really is that good for vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kcir,
Thanks for sharing your in-depth review and experience with the HTA5000 soundbar. We're glad that you like the vocal quality, wireless connectivity, and Sound Field Optimization function of the soundbar. Your feedback about the bass quality and surround sound function is greatly appreciated.
The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thanks for choosing Sony!
-Ralph
Soundbar not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is a piece of crap. Causes color issues with tv screen. I’m stuck with it since I’m past time to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonnyA,
Thank you for the review and we're sorry to hear what happened with the soundbar. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Poor sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased at a discount at 599 when I purchased a TV but I quickly returned it because the sound and quality was far less than my $199 Vizio sound bar with surroundsound. So I just purchased another Vizio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieC,
We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
ehhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I wasn't really impressed. Ended up getting the sonos and that is well worth the money. Had a hard time getting it set up to play music as well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN,
We regret to hear that you are not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. If you still have the soundbar, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed in this sound bar as it seems to lack depth & sounds kind of tinny. I missed the 2 week return window so now I am stuck with it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos,
We regret to hear that you are not satisfied with the soundbar. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
To ensure that you are getting the most out of your HTA5000, make sure to run Sound Field Optimization of the soundbar to calibrate its performance for your environment. You may refer to this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html
Additionally, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
If you want to expand your surround sound experience, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS5,SA-RS3S):
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sasw3
https://electronics.sony.com/audio/soundbars/a-series-soundbars/p/sars5
https://electronics.sony.com/audio/soundbars/all-soundbars/p/sars3s
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it yo work. More words more words more words
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindaH,
Thank you for the review and we're sorry to hear if you can't get the soundbar to work. We're more than happy to help you out but to do that we need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon,
-David
Not good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound misleading as the store had a subwoofer for us to listen to. We returned and now have a JBL and love it. Your geeks are great Levi is the best!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sound,
We're sorry to hear that it hasn't performed to your standards when it comes to sound quality. We recommend to make sure to take advantage of the Sound Effect function to tailor-fit the sound quality to your needs. You may refer this link for more information: https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html
Using the soundbar alone, you’ll enjoy authentic 5.1.2 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers.
If you want to expand your audio system and get fuller, richer sound, we also recommend to take a look at our optional subwoofer and rears accessories. Two subwoofer choices (SA-SW3 and SA-SW5) and a set of rear speakers (SA-RS3S and SA-RS5) are optional equipment designed to help you enhance the immersion of your content.
We regret that the soundbar had to be returned. We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home.
Thank you for your feedback.
Sincerely,
Jess
Broken and wrong items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received wrong and broken items please don’t purchase any item from best buy
No, I would not recommend this to a friendBad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and more it lasted 30 minutes. This is the second system not working with my brand new tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seabee,
This is not the experience that we want you to have. We would like to know more about your review and help you out. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.
Sincerely,
-Ralph
Sony Social Support