Customer Ratings & Reviews

I am a My Best Buy Total Member duped into paying for this service to protect my purchases. I bought an open box Sony DualSense Edge controller in EXCELLENT condition. On the website, best buy promises no missing parts. Controller was shipped to me missing the braided charging cord. I took the unit back to the Toledo Store and asked for a Supervisor. I wanted a cable from another unit. He contradicted Best Buys own promises and said that an Excellent condition open box item can have missing parts and that description only applies to physical damage to the unit itself. Further, he would not honor a warranty claim on the unit for the missing and critical charging cable. If Best Buy is going to sell items with critical parts missing then they need to be honest with people. They can't claim that something has no missing parts in order for you to buy the item They count on people not taking the time to drive 40 minutes to a store and if they do, they tell them thier policy contradicts thier own written promises on thier website. Also, the $179.99 they charge for thier total membership is money flushed down the toliet. Don't be fooled and don't waste your money because they dont't honor thier word or warranty.

Pretty good buy but unlike the Xbox elite not as easy set up but hard case a plus

Best controller I had very responsive and Best Buy was quick

Overpriced. Small battery life. Will have to charge it all the time. Back buttons are worthless. Then there’s these two weird buttons on front that allow you to quick change profiles lol. Nobody does that. Stay with a standard controller or buy a different controller.

Couldn’t ask for a better controller, the interchangeable parts are awesome

Very fun controller to use and feel as if you get upper hand in fps games

swagger item swagger customer service and swagger game enhancement

Very comfortable and feels nicce in hand. Love the charger it comes with

Amazing controller just had a lot of issues with joysticks very durable and very high quality material

Very good controller has so many features n replaceable parts.

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Great control the only thing is I wish it had 4 paddles instead of 2 but maybe that’s just me.

Very nice control for my playstation 5, love the color white and black

This controller gives you a supreme edge at gaming i highly recommend.

Worth every penny. Can change out the parts instead of the entire remote

Product came in a fast timely manner. Couldn’t ask for a better controller

Amazing. Simply shut off vibration feature and the battery lasts days

I like how you can switch the analog sticks also like the paddle shifters

Does exactly what is supposed to do... makes your reaction soeen faster

Great controller but refurbished sticks feel a little mushy