Customer Ratings & Reviews

Bought preowned and have had no issues. The color is sleek and goes well with the ps5

So far so good. Haven’t experienced any drift that they recently started reporting. Good quality

Gucci controller with no issues and it looks great

Works great. Just needed an extra controller. PlayStation makes a great product

Great addition to the PS5 since the console only comes with one controller.

i think the dual sense is an okay controller, this is my third one and I barely play tbh

The best features of any controller plus a cool color!

Works as it should. Looks good with the plack plates on the ps5 too.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Easy to set up and works flawlessly. Very comfortable!

These colors are definitely awesome hopefully better ones to come soon

Has a better grip than previously believed. New functionality; the controller itself has to update.

Bought these as a gift for my son. He loves having this controller so another person can play with him. The controller is easy to hold and use. It has multiple functions which is also nice. I only gave it 4 stars because of the price.

Brand new so liked everything. Exaclty the color i wanted

Love the remote it’s so great that I can’t stop playing with my remote

Fantastic controller and I prefer the black to the white, especially for the same price.

Enjoy the grip and a touch of the buttons awesome color our daughter likes it

Just got the PS5 can't wait to use it and the new controllers. They look awesome.

Mailed to my house. Arrived on time. We had to wait for the PS5 but now the controller is in use.

This quickly became my favorite PS5 controller, it’s now the one I use the most