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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46805 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2273 Showing 45,441-45,460 of 46,805 reviews
  • Rated 2 out of 5 stars

    Controller is great inviosuky but returned due to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some scratches on the touchpad, silver looking scratches.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ps5 controller purchase aside from the third which came with the ps5 when I bought it. They all become defective within a month and then I can’t return them because of the 15 day return policy.Ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controls are messed up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls don’t work good at all time frame expired to return which was only 15 days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not last long. the O button started to stay sinked in when pushed during games... that happended only 2-3 weeks after purchase. after 4 months, unable to charge it any more

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Looks cool. Not versatile..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for the ps5. But I purchased hoping it would work on the PS4 which it does not. Why does this not work for the PS4 Sony. WHY?

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Bad Remote

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in less than 2 months, expensive remote to go out so quickly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    R2 trigger defective, controllers are supposed to be refurbished.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller works well. It is just like the controller that comes with the PS5, but in black

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick Drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has stick drift and I purchased this a month ago.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this item November 21st, here it is on Christmas day december 25th and still have not received my order. I have made 3 phone calls and was told I would receive my order by Christmas. I am HIGHLY disappointed. Would not recommended ordering online from best buy!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Drifting really bad...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller drifts... PlayStation needs to fix this problem....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Suck ps5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two months with this controller, and now I have some issues this is horrible controls

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ps5 controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good until two months Is already having technical issues with the stick

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller already has drift stick after only 1 month of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was promised item in 2 days now I’m waiting almost 2 weeks. Unacceptable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 3 out of 5 stars

    Camo no worky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The triangle button started sticking during the first day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality, Haptics are nice. Also its pretty straight forward to connect to ps5.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a true red

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks red online but when i got it wasnt happy with the color so return it and got a white one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item stopped working properly after a couple weeks and best buy refused to exchange it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Why so much?!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a controller and it works well -- but seriously, why does this cost so much??!

    No, I would not recommend this to a friend