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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46808 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2282 Showing 45,621-45,640 of 46,808 reviews
  • Rated 1 out of 5 stars

    Bad color

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was completely wrong. The return was difficult, the attitude of the associate borderline at best.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy sucks on getting orders to customers and giving refunds back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ugly. Definitely should’ve gotten a normal white controller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not purchase someone used my account

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, I did not purchase these items. Not sure if someone used my points/credits to purchase or if they accidentally used my account by I would appreciate. Best But contacting me about this mess. I tried but it is not possible to reach a person

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X button stopped working right after returnable period. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Analog stick drifts and peels

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already started drifting after less than a year of gaming and I don't play a lot everyday. Also, the rubber grip peeled, really poor quality from Sony

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work so had to return it idk if I will buy anything open box sale again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I shouldn’t have to buy multiple controllers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are made So poorly. I’ve gone through 3 of them. And honestly this purple color, is my favorite of them. -‘d they were the quickest to mess up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my boy n it didn’t last a month good thing I bought the warranty but these are trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    L3 button is poorly made. Dift left after 5 weeks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned & used the controller for 5 weeks and the L3 button is already forcing a strong drift to the left. Waste of money. If you buy it, get the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy warranty or seek another option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4th controller that stops working and the sad thing about it is that i don’t play as much as I would like, the are not made to last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bug left side joystick

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month started bugs and controller not functional. Stuck left side while playing and I hate it! When I tried to bring it back to Best Buy. They said oh you have to go thru Sony! Never gonna buy anything from Best Buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad very bad and not returnable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time. Just buy new. Buttons are bad after like two weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my son loves it very much . great prices

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buttons loose/wobbly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face buttons are loose and wobbly compared to my white controller that shipped with my console. The trigger buttons seem a bit off too. Will be returning this one and hope this isn’t a problem with all of the midnight black versions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drifty Drifty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than two months this controller was already drifting. Thank god a I’m a total tech member and was able to exchange it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Idk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service I had to get a refund because I didn’t receive it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broke on first day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this for my Sons and the 2nd circle thing is already broken. I can't stand this!! I can't afford to keep a Ps5!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buying an open box controller again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was drifting during the first use out of tbe box. I should have known that this is an item you wanna get new if you do serious gaming

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t order things online on Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy things online via bestbuy especially if it’s in store because then it’ll take them forever. This literally took you guys almost 2 months just to send me the controller even tho it is one of the most available products for the PS5

    No, I would not recommend this to a friend