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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46808 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2287 Showing 45,721-45,740 of 46,809 reviews
  • Rated 1 out of 5 stars

    The joystck did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used for five min and tgen retutn. This is the issue with open box items.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    analog drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller messed up in a month analogs always mess up I mean the controller was a nice coloer I guess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haptic feedback and adaptive triggers are honestly game-changers. These features add a level of immersion that I didn’t expect — for example, pulling back a bowstring feels noticeably different than lightly tapping attack buttons, which makes games feel more alive. There’s also a built-in microphone and speaker which are surprisingly handy for quick chats with friends without plugging in a headset. The responsive touchpad and improved D-pad round out a very feature-rich package that feels like the next step in controller tech

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly stopped working after 3 weeks of use.never had an issue with controllers before.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    If I had a PS5....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has continued to sit in the box due to the poor release of the PS5...change up the way we release the next time you have consoles maybe???

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality and broke after using a 2 weeks. Very weak material

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was defected hand bad drift went to stairs and the service there sucked I had to refund it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    rip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stole my boyfriend away from me :( can’t fight with the PS5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Preffer a better option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Low duration. It busted in like 6 months of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing a screw, had to find one at home. disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote is not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just 21 days later the remote is not working, the left joystick is turning left all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working it is brand new, I just got it and it’s the analog stick is drifting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after one month I would expect more for the money I payed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad joysticks

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joysticks were messed up almost immediately. The one my ps5 came with is great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The pleasure of thei controller is limited.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Personal massage device I purchased to pleasure myself while playing GTAV does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button was broken and wouldnt work properly customer service was great handling the problem

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Cosmic Red DualSense earlier this month, and it’s been fantastic. The color looks even better in person—rich and premium. Performance is excellent, with responsive buttons and immersive haptic feedback and adaptive triggers. It works smoothly across my PS5 and PC, with easy pairing. Battery life could be a bit better, but it’s manageable. Overall, it’s a stylish, high-quality controller that enhances the gaming experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller Not even a month ago and it just stops working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three week that’s stopped working. Disappointing and Best Buy refuse to replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it march 1st, L1 button stopped working April 30th. NICE CRAFTSMANSHIP!!!!

    I would recommend this to a friend