Customer Ratings & Reviews

the product is good and good priceI ordered it for home delivery and the delivery was good

Great remote staff very friendly and helped me with what I needed

Son was needing an additional controller - this fit the bill

Awesome controller and very smooth with playing. The controller has a nice grip mechanism

Best...works excellent. Never had an issue. Great colour also

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

My son love this controller for the playstation 5.

A LITTLE DISAPOINTED IN THIS WITH SOME STICK DRIFT AFTER ONLY 3 MONTHS.

Love the red color I got the faceplates for my PS5 to match this so yea

Great controller. Sony really stepped up the game with this controller.

This product is of high quality !!! easy to use with a very reasonable price five stars

It’s a good controller. Feels good and I like how u can feel what’s happening in the game.

The dualshock 4 with my favorite controller until I played with this!

The color is amazing and control feels nice and sturdy.

Excellent controller. Nothing better than the original. Perfection right out of the box.

Works great since Christmas eve 2020 Boy love it and work as advertised. Would Recommend

PlayStation has done it again! Another series of comfortable remotes and awesome gaming.

Great controller so far. Worked out of the box and on a PC easily.

Better ergonomics and build quality than the Dualshock 4. Dualsense is pretty cool too.

Got this on sale, my favorite color. Feels great!!