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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 50611 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's reliable performance, appealing color options, and sleek, comfortable design. Users frequently praise the ergonomic feel and the satisfying haptic feedback provided during use. While the controller is widely appreciated, some users have expressed concerns regarding stick drift and the overall price point. Additionally, a small number of customers noted preferences for the size and weight of previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 50,611 reviews
  • Pros mentioned:
    Battery life, Color, Design

    Rated 5 out of 5 stars

    Feels Great and Looks Awesome!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DualSense controller is one of the best I’ve used. The adaptive triggers and haptic feedback make games way more immersive, and it feels super comfortable to hold for long gaming sessions. The red color looks amazing in person, definitely stands out next to the console. Battery life is solid too, and it charges quickly with the USB-C cable. Highly recommend it if you want a reliable controller with a cool design.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This is fraud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought on Oct 20 this and the drift was bad in less than a month. I used my former controller for two years before I bought this. I haven’t even made the first payment and the controller is alredy damaged. This is fraud by BestBuy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY IS THE WORSE!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the controller just Best Buy. Ordered one for black Friday deal. The item never came, just an empty box that wasn't even sealed properly(PIC attached). Spoke with customer service and was told replacement on the way. 8 days later come to find they cancelled the replacement and order because they couldn't honor the Black Friday price. Waste of time!! Should of order from Amazon. I can see why they're going out of business.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    Best Controller for Gaming

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is one of the best gaming controllers I’ve ever used. The adaptive triggers and haptic feedback make games feel much more immersive. It’s comfortable to hold, the battery life is solid, and the Midnight Black color looks amazing. Works perfectly with PS5 and also connects easily to PC and mobile devices.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted very little almost new. It has drift alredy. I don’t recommended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Second controller to not last over 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my 1st controller since the day after PS5 came out. By February 9, 2021 i was buying a second controller because the first controller analog sticks reached max drift. At first it was come and go, so i was thinking it was a software problem. Controller reset even seemed to reset the controller back to minimal drift, but only the 1st time i tried it. Now my second controller is drifting more everyday. Im debating should i buy a 3rd one today (5/25/21) because i need it. Ps4 controllers maybe have same PS5 analogs but they never go out from drift this fast being clean & not dropped. I may just check into sending it back with the warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool colour and perfect for local multiplayer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a second controller for my ps5, got this one on black friday sale with open box for 40+tax. Was in perfect condition and has geld up well through multiple play sessions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    “Excellent” used loosely…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, I guess I got a small discount but if this is Beat Buy’s idea of “excellent” open box condition I’d hate to see a lower tier…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony-PlayStation 5-Dualsense Wireless Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good wireless control for your ps5 you can play the same way than the other one and you can switched when your wireless controller is low in charged it is very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back in Black

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the Dualsense controller, but with black on black. It has all the features of the original white Dualsense controller including the headphone jack charging via USB-C.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller I purchased brand new had stick drift 2 weeks after purchasing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony PS5 DualSense Wireless Controller - White

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony PS5 DualSense Wireless Controller in White works as described. It is the identical version that comes with the PS5 console and has great built-in features.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of controllers were in stock and had many color ways.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Warranty

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok at first but now stick drifting , but it under warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first playstation I own, and my decision was based on this controller, it feels great overall-response time, vibation, sounds, motion. Top controller!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Ps5 second controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camo look. I Will get the dual charger later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this replacement controller as my original has the analog drift issue. The purple really stands out so I can tell the difference from the original.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and high quality as always. Thanks to sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's supposed to do.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic PlayStation 5 controller does what it's supposed to do nothing more nothing less just a different color don't even know why you need to write a review.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged product box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My box was damaged cause I guess you guys don’t know how to handle a box with care. And I’m not talking about the box It was shipped in. The box the product box was damaged.

    No, I would not recommend this to a friend