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Customer reviews

Rating 4.8 out of 5 stars with 50611 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's reliable performance, appealing color options, and sleek, comfortable design. Users frequently praise the ergonomic feel and the satisfying haptic feedback provided during use. While the controller is widely appreciated, some users have expressed concerns regarding stick drift and the overall price point. Additionally, a small number of customers noted preferences for the size and weight of previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 50,611 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    DualSense Controller Review – A Game-Changer in Ev

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense controller is hands down the most impressive controller I’ve ever used. Sony truly raised the bar with this one. The standout features are the haptic feedback and adaptive triggers. They make every game feel more immersive than ever. When driving in Gran Turismo 7, I can feel the resistance of the brake pedal, and in Astro’s Playroom, the subtle vibrations perfectly mimic different surfaces underfoot. It’s not just a gimmick—it genuinely changes how you experience games. Comfort is another huge plus. The controller has a solid yet lightweight feel, with a design that fits naturally in the hands. The textured grips add to the comfort, even during long sessions. The built-in speaker and microphone also come in handy for quick chats, and the improved touchpad is more responsive and easier to use. Battery life is solid, and charging with USB-C is fast and convenient. It’s also great that you can use the controller on PC, expanding its versatility beyond just the PS5. Overall, the DualSense is more than a controller—it’s an innovation. It doesn’t just let you play games; it makes you feel them. A must-have piece of tech that elevates the entire PlayStation experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller as usual . Feels a bit larger than the ps4 controller and the color is cute. Bought on black friday so it was $50 rather than $75.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a black PlayStation 5 controller, and I couldn’t be happier with it! The sleek, matte black finish gives it a premium look and makes it feel stylish and modern. The controller is incredibly comfortable to hold, with ergonomic grips that make long gaming sessions a breeze. The adaptive triggers and haptic feedback are game changers, providing immersive sensations that make each game feel more real and engaging. Pairing with the PlayStation 5 was seamless, and the battery life has been impressive so far. The responsive buttons and smooth analog sticks provide precise control, whether I’m playing fast-paced shooters or relaxing with story-driven games. Overall, this black PS5 controller is a fantastic addition to my gaming setup, both in performance and aesthetics. Highly recommended for any PlayStation gamer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for a couple of months and then they quit charging

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t Hold Charge for Long

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but doesn’t hold charge for too long. Constantly needs to be charged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    49.99 & BB points

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a oem Sony camo controller. Tried to get my dad a ps4 and none around (59.99+) Bought for my wife to give me for Christmas.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left analog stick

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote worked fine for about 3 months and that was it. I used it a decent amount no crazy accidents or anything and the left analog stick started acting very weird. It made me stop playing my PS5 for awhile solely because of how unreliable it was. When i asked if i should pay to get it fixed, they recommended buying an entire new one. A year later im dusting off the PS5 and bought a new controller that is supposed to be updated and with a warranty just to be safe. The white controller that came with my PS5 did the same thing as well in the same amount of time. So annoying

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    3 month controller :(

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for Christmas. It's April 1st and the stick drift is so bad it's unusable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Overall performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Sony DualSense - Chroma Indigo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has revised their controller design over years, and the current DualSense, for the PS5, inherits the best of the previous DualShock controllers. I think that we are generally well past the point of Xbox-vs-PlayStation controllers; If you prefer one, then that’s nice. Most modern PC gaming can work well with either by now, so you only get locked into one style if you’re using that specific console. And honestly, both are great controllers. It’s just preference. Where the Sony DualSense differentiates itself is with the unique touchpad (like the DS4 before it), and the adaptive haptics and trigger feedback. These are potentially really cool to use, when games take advantage of the features… But most don’t use more than a portion of that functionality. Team Asobi’s Astro Bot titles are almost the only ones to go “all in” on those features. And some other games do try to use the trigger feedback to provide more player info regarding things like bow/arrow, recoil, tension, etc. And many more use a bit of the rumble and haptics. It is capable of a very “HD” level of feedback, which can convey the surface on which a characters walks or drives, down to the tiniest details. Still comes down to how well a game implements it. This color variant is nice, although it doesn’t quite have the same textured feel in hand as the more matte versions. But it looks stellar, if this is your style. I like this one about as much as the Chroma Pearl. Otherwise, it’s the same controller - Pretty durable, decent battery life, all the audio features (mic, speaker, audio jack), and the nice USB-C rechargeable battery. I do recommend the Sony charging dock, which uses contacts below the analog sticks, rather than having to plug/unplug all the time. There are a few third party versions which are okay too, like one by Razer, but it’s only for single controllers. The only “con” worth mentioning is that the price just hasn’t ever gone down on these, and like most video game consoles, accessories, or software, prices only seem to go up. I only purchase extra controllers while there is a sale, so it was very exciting to see these special edition ones drop enough for me to rationalize getting one. Overall, still a great controller. It’s the only real controller for PS5, and works pretty nicely for PC gaming too. The color is up to your taste. Many of the features are just not utilized by all of the games, but it’s cool what they’ve packed into this thing. Value is the only point where I get hesitant, just because of the price.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I live for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haptic Feedback That Feels Real The first time you experience haptic feedback on the DualSense, it’s honestly kind of mind-blowing. It’s not just random rumbling—it’s nuanced and precise. You can feel the difference between walking on metal, sand, or snow. It pulls you deeper into the world of the game in a way no other controller ever has. Adaptive Triggers That Respond to You This is where the DualSense really shines. The adaptive triggers (L2 and R2) can change resistance on the fly, depending on the in-game action. Drawing back a bowstring, slamming the brakes in a car, or firing a weapon—all feel distinct and responsive. It adds a layer of immersion that makes you feel the tension, literally. Built-In Mic and Speaker for Quick Access Need to jump into a party chat or send a voice message without grabbing a headset? The DualSense has you covered with a built-in microphone and speaker. It’s a small touch that adds a lot of convenience, especially in quick, casual sessions. Comfort and Design: A Big Step Up The DualSense feels amazing in your hands—slightly larger than the DualShock 4, with a more ergonomic grip and better button feedback. The textured back adds grip without feeling rough, and the layout is familiar yet refined. It’s solid, responsive, and built for long gaming sessions. Battery Life: Decent, But Not Perfect The one area that could use improvement is battery life. With all the haptics, adaptive triggers, and built-in tech, the battery can drain faster than expected, especially during intense play sessions. But it’s a fair trade-off for all the immersive features—and it charges fairly quickly via USB-C.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    DualSense it’s part of the experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used a lot of controllers over the years, but the PS5 DualSense honestly feels like a step into the future of gaming. The first thing you notice is the comfort—Sony really nailed the ergonomics. It fits naturally in my hands, even during longer sessions, and the textured grip keeps it from slipping. What really makes it stand out, though, are the adaptive triggers and haptic feedback. Pulling back a bowstring in Horizon Forbidden West or feeling the tension of a gas pedal in Gran Turismo—it’s so immersive that I catch myself grinning. It adds a whole new layer of connection to the game. Battery life is solid, though not endless—I usually get a good 10–12 hours before needing a charge. USB-C charging is quick and way more convenient than micro-USB days. And the built-in mic is surprisingly handy when I don’t want to grab my headset. All in all, the DualSense isn’t just a controller, it’s part of the experience. Once you get used to the haptics and triggers, it’s hard to go back to anything else. If you’re picking up a PS5 or even looking for a second controller, this is absolutely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the collor. And of course this is the best controler ever created. Love the trigger adaptation in every single game.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the controller has a glitch in it, so when I use it it takes a minute for me to press the buttons so that they can work again and my joy sticks work but when I use them in a driving game the car doesn’t turn at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Durability poor

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undurable product, stick drift usually occurs within one year of day to day use. Recommend forking the extra 130 for the better controller.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PlayStation 5 remote controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PlayStation controller have been broken can get a new controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item not as described

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incorrect item condition status. Controller was a different finish suggesting it was pulled from a system combo and returned to Best Buy, rather than a returned loose sold controller. Also the headset connection port was cracked, which I would consider fair used condition, not excellent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    PS5 Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS5 controller is hands down the best controller I’ve ever used. The build quality feels solid and comfortable, even during long gaming sessions. The adaptive triggers and haptic feedback at a whole new level of immersion you can actually feel what’s happening in the game. Button response is smooth and precise, the grip feels great, and the battery life holds up well. Whether I’m playing action games, sports, or shooters, everything feels more responsive and engaging. Overall, this controller takes gaming to the next level and makes every game more fun to play. Definitely a must have for a PS5 owner.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    More Than a Controller, Years of Great Memories

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been gaming for years, and throughout that time I've used many controllers, but the DualSense has been the one that's stayed with me through some of my favorite gaming memories. I used to play Call of Duty competitively and spent countless hours trying to improve, win matches, and push myself to be better. Through all those late-night sessions, the DualSense never let me down. The comfort, precision, and responsiveness made it feel like a natural extension of my hands. Recently, I started using the DualSense on PC as well, and it impressed me even more. I expected it to work well, but the level of comfort and responsiveness exceeded my expectations. Even during long gaming sessions, it remains comfortable, accurate, and reliable. It has become my preferred way to play on PC because it simply feels natural and premium compared to other controllers I've tried. These days my gaming habits have changed. Instead of focusing only on competitive shooters, I've been enjoying completely different experiences, especially Forza Horizon 6 on PC. The comfort of the DualSense during long sessions is incredible, and the feedback makes every race more immersive. Whether I'm pushing for maximum speed, taking corners aggressively, or drifting through beautiful roads. the controller feels precise and connected to every movement. Even on PC, the experience feels fantastic. Some of my favorite moments aren't even about competition. They're the simple moments of playing FIFA with my brothers, laughing together, celebrating goals, and creating memories that will last much longer than any victory screen. That's what makes this controller special to me. The DualSense isn't just my favorite controller because of its technology or design. It's because every time I pick it up and turn on my PS5-or connect it to my PC-I can forget about daily stress for a while and enjoy the games love. It has been part of years of memories, competition, fun, and family time. For me, that's what makes the DualSense more than a controller. It's a part of some of my best gaming memories, and I would recommend it to anyone looking for the perfect balance of comfort, performance, and unforgettable experiences.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Plastic housing is defective, does not fit correct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a backup controller so I haven't used it after purchasing. I finally decided to use and noticed that the dark plastic corner of the left side of the controller was loose. It seems that there are two tabs that need to lock into notches in the connecting plastic housing, but there is only one notch. The corner sticks out and can easily be pulled off from the controller. What's worse is that it digs into your hand when you are using it. Not happy at all about this, especially after paying extra for this camo skin. I wish I noticed it sooner or I would have returned it immediately.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Defectice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective, the controller has stick drift to the left side

    No, I would not recommend this to a friend