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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 47135 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and reliable overall performance. Users also appreciate the comfortable feel and grip of the controller, noting that the haptic feedback and battery life enhance the gaming experience. However, some users have expressed concerns regarding stick drift and the relatively high price point of the device. Additionally, a small number of customers have noted issues with button responsiveness and the overall weight and size of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2286 Showing 45,701-45,720 of 47,116 reviews
  • Rated 2 out of 5 stars

    Disfunction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son said it doesn't work and this was about two months after purchasing the item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even months old and theres stick drift that ruins gameplay experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thanks for taking my money!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this a couple weeks ago and still haven’t received it (yes i contacted them and they told me get in touch with law enforcement) that was no help btw

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Drift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controllers feel nice but everyone i get drifts after a few months. Needs resolved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY Open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY open box items they say they are in excellent condition and garaunteed to work this is not true. Complete scam!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of 3, one works. We have a designated place to store them, clean house, clean wires, no food or water spilt on them…just a waste of money, sadly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly Made - But no other choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd ps5 controlled in 2 years. These are horribly made. I haven't spoken to a ps5 owner that doesn't have this problem. However, as of right now, doesn't appear any way around it but buying a new one, yearly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not true color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control states it is a cosmic red but looks more like pink.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful color but bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is beautiful but the quality was horrible the mic port shorted out and i couldnt hear gameplay or my teammates while in a PS5 chat had to exchange but the new remote had the same issue which made think twice about shopping at bestbuy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Better Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller stop working after almost 3 months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product as a gift for a relative and they said was never able to connect the controller to the ps5 till this day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy used controllers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not in good condition remote is faulty upon first use has very bad stick drift and sticky buttons

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good solid remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last Playstation i owned was the 2 and got the 5 with another control and it seems like a good solid product

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after one month this item got stick drift, havent been able to fix it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift after 10 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $70 to get stick drift after 10 months. Awesome job Sony !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Out of control controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not take or hold a charge, straight from the box.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a few days of drip stick already !

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    These are way better than the first released

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive and feels good but the build quality could stand some improvement related to D Pad and buttons

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for what I needed to for. Won’t work on a PC

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’ll be back for more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a gold mine for Sony at this point. They only last about a year and that’s if you baby them. I’ve ordered replacement analog modules and plan on doing my own repairs from here on out.

    No, I would not recommend this to a friend