Customer Ratings & Reviews

Best playstation 5 controller color. I recommend i

Gamer son says its awesome replacing worn out original

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Caught on sale, really nice design. No issues so far.

Love the freedom of wireless and love the blue color!

Great controller, color looks great. New features are amazing.

Exactly as described perfect purchase would buy again

This is hands down the best gaming controller every created. The haptic feedback is revolutionary.

Great product will recommend works fantastic great quality.

If you are reading this review, you know what it is. What more can I say. Curbside pickup rocks

Very sleekly controller & it’s a great design on it

Best gaming controller hands down. Haptic feedback is great and the mic on the controller is a plus!

A great addition to our PS5. Having an extra controller just makes sense. It is flawless and fun.

Works fine. There isnt much to review. I love the color and blue lights

Nice color it was on sale so picked one up. Works fine

I love it. I love playstation products. No regrets on buying

Really good like that contrôler and I as recommend for Best Buy employer . Thank you

nice control, nice color………………………………………………………………….

Decent control in a great color. Battery life could be better but all ps5 controllers have horrible battery life compared to ps4 controllers

Feels amazing on my hands. The grip on it definitely helps. It’s an improvement from the DualShock 4