Customer Ratings & Reviews

It’s all dirty and mess up, looks really disgusting I can’t believe that you guys just decide to sell it like that, looks like if a 4 years old kid was playing with it

Color is nice but the controller was defective when I got it. The left joystick was alright pulling left. Had to exchange it.

The buttons feels like old and there’s a creepy sound

It's a decent controller, though my left stick has gotten stuck a couple times. It's also pretty clunky to hold, but if you use it often enough, you can get used to it fast.

Stick drift in A MONTH! Never had this happen before. For almost $100 after tax you’d think it’d last a couple months at the very least.

the charging port broke down after a month, and i cant return it because its past the 15 day return policy Bestbuy has

I’m not giving this 5 stars because I’m replacing my original white ps5 controller once it started drifting. I can’t give it a great review since this is a known issue that Sony ignored. Rant over

So happy to get these controllers during Black Friday sale. Loving that they have the fast C port. However one minus is that they don’t come with the C to C cable and you have to purchase separately. No other issues so far as I recently bought but will update if/when needed.

My son needed a new controller from the wear and tear from gaming he does and I know he likes the color purple so it was the perfect Xmas gift for him, He told me he likes the way the controller performs and the grip molding is so I would say this controller is a winner.

PS5 controllers are a fraud. They never last 6 months without having stick drift and unresponsive buttons.

Wàs great until the stick drive stuck and now doesn't work. This is the 2nd controller to do same thing in 9 months.

This product works very good for a while, however after a year began to give issues

The pad looks good. I like the color and it sound and vibration functions more than the joy stick that came with the ps5 console.

Out of four controller one is not working. Make sure to buy the bestbuy extended warranty since is a pain to get the serial number for sony warranty.

I recently purchased the Sony PlayStation 5 DualSense Controller from Best Buy, and I can confidently say this is the best gaming accessory I’ve ever owned! From the moment I unboxed it, I knew I was in for something special. Design & Comfort – A Game-Changer Sony has truly perfected the ergonomics with the DualSense controller. It feels incredibly comfortable in my hands, with just the right weight and grip. The button layout is intuitive, and the sleek, futuristic design looks amazing next to my PS5. Haptic Feedback – Mind-Blowing Immersion The haptic feedback and adaptive triggers redefine gaming. Feeling the tension in the triggers while drawing a bow in Horizon Forbidden West or sensing subtle vibrations while racing in Gran Turismo 7 makes every moment incredibly realistic. It’s not just a controller—it’s an experience. Battery Life & Connectivity – Flawless Performance Battery life is exceptional, lasting hours of intense gaming. The fast charging via USB-C is a huge plus, and the wireless connection is seamless, with zero input lag. Whether I’m gaming solo or playing online, the DualSense never misses a beat. Best Buy Service – 5 Stars! Best Buy made this purchase effortless! Easy online ordering, fast shipping, and perfect packaging—my controller arrived in pristine condition, ready to power up my gaming sessions. Final Verdict: A Must-Have for Every Gamer! The DualSense controller is a true masterpiece that enhances every aspect of gaming. Thank you, Best Buy and Sony, for delivering an unforgettable experience! If you own a PS5, this is an absolute must-buy.

Bought pre-owned from best buy. Condition was listed as excellent (like new). Only realized 1 week in that the D-pad was defective (up arrow on D-pad did not work). Quality control on the pre-owned products seems to be cursory at best as a 2nd controller I purchased pre-owned had terrible drift. If you have to buy from Best Buy, recommend new. Don't even bother with pre-owned.

Functionally it’s the best controller out there but the battery life is soooo bad. After a year it lasts about 3 hours.

I went through 2 controllers since feb/2023 with the same issues , the joysticks break and get stuck .Thats why i got the warrenty

The joystick drifts with little use. It should last longer than a few months.

The joystick drifts with little use. It should last longer than a few months.