Customer Ratings & Reviews

I looooooove thos controller, the color is my fav.

Exactly what I needed long lasting and just my color

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Wonderful as a gift for avid user of Sony products.

Christmas gift for brother and he loves it ….. ….. …

Works great. Solid product and would recommend for anyone

Nice and smooth with no stick drift. Reasonable price.

It has a good grip. The buttons are really smooth.

Great works for PlayStation I was using someone else game system and it worked

I assume it works great, but I can’t honestly say at this time. Unfortunately, due to the poor supply and demand analysis on Sony’s part and the equally poor handling of pre-order and re-stock notifications on the part of all the retailers - Best Buy included - I’ve not been able to secure the actual console to be able to this item, but it looks great - along with the rest of my PS5 accessories - collecting dust on my shelf!

Works perfectly best controller out right now with really good durability

Love the PlayStation 5 controllers so much that I had to get another one.

It’s the Sony dual shock Nice color , same Sony technology

Stick drift issue is always a problem with this product and still is hasn’t been fixed yet by sony

Great remote not heavy no issues works great my son needed an extra remote to play with guests

Don't have any complaints or concerns with this Playstation 5 Dual sense wireless controller.

I love the way it looks. i just bought black cover plates to match. sleek!

Looks great, works well. Bought to replace the control that came with system.

Just what my boyfriend wanted. Great purchase, no complaints

Best ps controller yet, love it and the cosole in general