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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46718 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2107 Showing 42,121-42,140 of 46,718 reviews
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote feels really nice and the adaptive triggers are insane.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it!! The new PS 5 controller is so bomb and easy to use!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    midnight black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel and look of these black PS5 controllers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the PS5 and love the new dualsense controllers.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good But Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does as described, a shame about the price though and not including 2 controllers with the console is a bit of a shame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Controller Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I'm very happy with this controller. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves the new PS5 controllers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the new look & feel of the new PS5 controller!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems pretty good. Kid likes the feedback from the controller

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Do not buy open-box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a open-box controller. The stick shift started to act weird. Meaning it will go randomly left or right on it's own. Unfortunately, this happened right after 14 day return window. It's been a pain trying to contact sony to claim warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from DualShock. Truly next gen experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible product! Huge improvement over the last generation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one controller I got me a second one as a backup

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Requires some customization

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I add Control Freak thumb extenders to better fit my hands and usually replace my controller ever 6-8 months

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Product and Best Buy Said Too Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it and after limited usage of about a month, realized that there's a problem with one of the sticks sensitivities. Tried to return, store credit, or exchange it, and Best Buy told me that I should have gotten their Warranty plan. Then told me that there's nothing they can do. Best Buy sells broken products and then tells you to get over it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good response well really different from previous remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing to play on ps3 and ps5 but sadly not for ps4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and really glad to be able to get it curbside!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beat Controller period

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller!!! This Dualsense controller is a game changer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this controller and it was delivered next day wow!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Classic Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can go wrong with the excellent color options for ps5 controllers. Works perfectly

    I would recommend this to a friend